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“Lovely stay”

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Val d'Or Guest House
Ranked #17 of 63 Franschhoek B&B and Inns
Certificate of Excellence
Prescott Valley, Arizona
Level Contributor
67 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Lovely stay”
4 of 5 bubbles Reviewed 6 July 2012

We stayed at Val d'Or in the middle of South African winter - cold enough to see our breath and have the car frosted in the morning. We enjoyed ourselves totally in a very comfortable and relaxing set up. Underfloor heating was extremely welcome. While we braaied on the first evening, it was definitely too cold to repeat it the second night, but the little kitchen is perfectly equipped to cook a feast.
Staff is friendly and welcoming.
Strongly recommended.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank princesslyka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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265 reviews from our community

Traveller rating
    157
    85
    16
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    3
See reviews for
75
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
Belgium
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 30 May 2012

We went to this B&B end December 2011. I know it's already some months ago, but still... every objective review is a good one.

Environment:
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The environment, sights, garden... are beautiful. The establishment is also not directly located at the main road, so it's so peacefull. Sights are overwhelming, but let's be honest... whereever you stay in Franschhoek, sights are probably always top!

Rooms:
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Our room was spacious. Bed was good. Usefull appliances as a dryer, water boiler were present. Also a safe was available (with key, not electronic). The bathroom was again spacious, even very spacious. It was clean, but i advise the owners to invest in the next years as they start to become 'old'. Some cracks, color differences... you can imagine what i mean. Nevertheless no real complaints. If we have to complain about something, then it is the fact that we couldn't find any dustbin in the room to throw papers etc. Maybe we overlooked or it dissappeared for some reason.

Staff:
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Friendly staff. If you ask for help, they try to help you. I can't say the staff is one that is 'jumping' for you. On the other hand, they do their best and what can you wish more. The owner seemed to us quite stressed and exactly that is what a guest doesn't want to see (even if she is stressed).

Breakfast:
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To be blunt, this was mediocre. From the 7 establishments we visited during our trip, this one was rated by us in the bottom zone. Service was quite slow, portions were medium, quality of food was not worth the price. We did miss a good cook. Also the choice was limited.

General:
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I find the establishment overrated when comparing it to others in the neighbourhood. Nevertheless it's a nice place. Would i go back? No... we are leaving in a couple months again to South Africa and will not visit Val d'Or. Better is available at the moment in hour opinion.

I hope they take decisions and pull the level back up a bit to be worth a 4 star accomodation. Currently 3 star for us

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Freshke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ValdOr_Estate, Owner at Val d'Or Guest House, responded to this review, 5 June 2012
Dear Freshke

Thank you for your review.

To address your comments you had in December 2011;

1.Val d’Or Estate has a new manager, and hopefully she will not be visibly stressed in trying to offer the best experience, in the future.
2.Our breakfasts are value added, as we are a guest house, and not a restaurant. Our Full English Breakfasts are a convenience offered – but we find guests generally prefer to eat in Franschhoek town, since they are in the cuisine capital of South Africa.
3.Our guests are always welcome to make us aware of any complaints, so that we can and will rectify them.

Regards
Archie de Jongh
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jhb
1 review
5 of 5 bubbles Reviewed 12 May 2012

Stunning place!! We can't wait to have our wedding at Val d'Or, it's the perfect setting, and the manageress and staff were so friendly and efficient on our previous stay, that it was the obvious choice for our wedding.

Room Tip: Rooms are huge, good to know as some have sleeper couches at a small extra charge
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Werner B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jhb
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 11 May 2012

Our wedding at Val d'Or Estate recently was professional - with the personal touch. The manageress and her staff were extremely efficient and willing to go the extra mile to assist us with every little detail. From the first appointment, right through to after the wedding, they went out of their way to make our Big Day so special.

The Estate is so beautiful - with huge suites, stunning swimming pool and grounds - and all the comforts from home... (I can't live without DSTV and wireless internet)
All our guests felt very special, and we were all spoilt for the weekend.

Thank you all at Val d'Or Estate for making our special day absolutely unforgettable!

Room Tip: The Barn House Luxury suites are like small apartments - if you don't need that much space, rath...
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  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ReneJhb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Western Cape South Africa
Level Contributor
66 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
1 of 5 bubbles Reviewed 24 April 2012

We had an appointment at Val d'Or on the 21April 2012. Arrived 10min earlier to view the place for a possible wedding. When we arrived the manageress was curt and unfriendly, rather went out of her way to be rude. She did not even show the rooms or a room, the wedding venue itself was not clean either and no greeting followed our thank you and good bye. I do not recommend this Guest House. No wonder the Tourism Grading Council gave them 1 star! Friendliness sells faster than people imagine.

Room Tip: If able get someone to go see the property first. Call direct if you receive any form of rudeness...
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  • Stayed April 2012, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank J W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ValdOr_Estate, Manager at Val d'Or Guest House, responded to this review, 12 May 2012
Dear JW

It is unfortunate that you had such a bad experience, but you seem to have confused our establishment erroneously, with another establishment, as the Tourism Grading Council has awarded us 4 Stars, not 1 Star. We have many functions and weddings on an ongoing basis, and clearly from our previous reviews, we have many satisfied clients.

Regards
Valdor Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tortola
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 27 March 2012

Spent 4 nights here in February - had a lovely time - extremely helpful staff and a lovely setting, with beautiful views. A great base to stay, with wonderful restaurants and wineries close by - Franschoek is just lovely - try Dieu Donne for the best view of the sunset in the valley, with delicious food and wine too.

Room Tip: We stayed in one of the rooms upstairs - it was spacious and had a lovely veranda to sit out on
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SMJ5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, United Kingdom
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 28 February 2012

We stayed in Val d'or guest house for two nights and didn't want to leave. The grounds and the guest house are stunning, the staff could not be more attentive making sure that everything was to our satisfaction. We are looking forward to returning and staying longer on our next visit. The whole experience was simply perfect.

Room Tip: I think that all the rooms will be spectacular
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  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suepeterpamjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Val d'Or Guest House

Property: Val d'Or Guest House
Address: R45 | next to La Motte, Franschhoek 7690, South Africa
Phone Number:
Region: South Africa > Western Cape > Franschhoek
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool
Hotel Style:
Ranked #17 of 63 B&Bs / Inns in Franschhoek
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Val d'Or Guest House 4*
Number of rooms: 14
Official Description (provided by the hotel):
Nestled in the foothills of the Western Cape's magnificent Franschhoek mountains, is a boutique Guest House, Val d'Or Estate. Minutes from the centre of the Cape's culinary capital, lies Val d'Or where the welcome is warm, the tranquility tangible and the ambiance geared to your comfort. Val d'Or Guest House is one of Franschhoek's most luxurious places to stay, offering easy access to all the Winelands' many attractions and an idyllic country setting to shed city stress. ... more   less 
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Also Known As:
Val d`Or Guest House Hotel Franschhoek

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