Never ever come to this spa in Somerset West called SW1. Service is terrible and unprofessional. Firstly on arrival they took 10 minutes just for reception to open the gates or answer there telephones. Me and my wife pre-booked a 10am appointment for a couple massage and overnight stay. We were asked by reception if the massage could be postponed to 12pm which we didn't mind. We then got a call around 12pm in our room to say that they fully booked and do not have any openings for massages for the day. Reception then tried to call other hotels in the area and found a hotel who would offer a similar massage at a more expensive price which we had to cover ourselves. We then were also told that we cant use any of the spa services such as the jacuzzi and sauna because this service is closed in winter. No where on there website does it say this nor is there any disclaimer indicating this on there premises. So we found ourselves going to a spa that gave us no spa services. Absolute terrible service. Do not put your foot near it!
- Official Description (provided by the hotel):
- Stay in Luxury in Somerset West. Do you want to experience undiluted Euro-African chic and opulence in magnificent surroundings? Enjoy delicious chef prepared meals? Be treated with dignified enthusiasm by well trained staff who really enjoy what they do? Then Somerset West's best kept secret is the place for you - SW1 Lodge - a treasure in the Helderberg. SW1 Lodge offers 5 uniquely decorated and individualised rooms all en-suite, a magnificent dining area, reading / relaxation, TV lounge and bar, conference facilities, a swimming pool, BBQ, sauna and an exquisite garden setting. Whether it is business or pleasure, SW1 Lodge & Spa Retreat has no equal in the Helderberg. It is THE place to unwind, take a break, have a conference or that all-important business meeting. ... more less
- Reservation Options:
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- Also Known As:
- SW1 Lodge Somerset West, Cape Town, South Africa