The hotel reception staff (3 young ladies) were exceptionally rude and never tried to solve any issues. The hotel was infested by crickets which made it impossible to sleep especially room 11. Night manager and an assistant manager (Dennis) were the only helpful people. Room 28 shower floor was so uneven (slanted down towards the outlet hole by 15 cm) that my wife slipped and fell and very badly cut her big toe on a broken tile. The hotel is not equipped for medical emergencies like this. Breakfast staff told my wife at 09:50 on a Sunday morning, that they have no more croissants were available after I took one of 7 croissants, just 20 seconds before that time. Breakfast staff were very eager to shut the kitchen. Breakfast staff also told my wife and I, that we lied about our order and that we have to take the hard boiled eggs instead of fried eggs. The bills were mostly calculated incorrectly and this was highly frustrating and embarrassing. Never again will anybody treat us like this again!!!
- Official Description (provided by the hotel):
- Steeped in history, surrounded by the majestic Hottentots Holland Mountains, the Erinvale Estate Hotel & Spa offers distinctive and captivating hospitality. The property is only 40 minutes from Cape Town and 20 minutes from Cape Town International airport. Guests are a stone's throw away from a world of outdoor and leisure activities and have access to golf, spa, wine, chocolate and olive tasting at famous estates, in the 'Heart of the Helderberg'. The neighbouring Gary Player-designed Erinvale Golf Course offers a unique golfing challenge to all levels of players. The Erinvale Estate Spa is operated by the Lurra Spa and Wellness Group. ... more less
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- Also Known As:
- Erinvale Estate Hotel Somerset West, Cape Town, South Africa