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“Absolutely Amazing!”

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Erinvale Estate Hotel and Spa
Ranked #2 of 6 Hotels in Somerset West
Certificate of Excellence
Reviewed 5 August 2014

What an amazing experience. from the location, to the amazing food, to the friendly staff... my wife and I had the most amazing time. we will surely be back again... not forgetting an amazing time in the Spa. You guys are doing an amazing job keep it up... Want to feel like a King and Queen Erinvale is by far the best selection... i must highlight a few staff members that stands out above the rest and that is Susan(waitress), Eric(Porter), Hanno(manager). you guys were amazing...

Room Tip: Choose the Suites they are stunning
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  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank RickyLou1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErinvaleHotel, General Manager at Erinvale Estate Hotel and Spa, responded to this reviewResponded 15 August 2014

Thank you very much indeed for taking the time to respond most positively with regards to our hotel, and in particular with the services you enjoyed from our dedicated staff, in particular Susan, Hanno and Eric. We were also delighted to hear that you have enjoyed your treatments and experience at our beautiful Spa.

Your comments will most certainly motivate them to continue to ensure that all our guest have a delightful stay with us.

We would be most delighted to host you here again at Erinvale Estate hotel in the near future.

Kind regards

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229 - 235 of 359 reviews

Reviewed 5 August 2014

The Sunday buffet provides exceptional value in a charming environment. The only problem is pacing oneself through the starters, mains and carvery so that one still has the ability to tackle the desserts. Definitely something that requires more practice although this was our second visit!

  • Stayed: August 2014, travelled with friends
    • Location
    • Service
Thank AndrewMCapeTown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErinvaleHotel, General Manager at Erinvale Estate Hotel and Spa, responded to this reviewResponded 15 August 2014

Thank you very much indeed for your positive comments with regards to our Sunday Buffet.

We do pride ourselves on having a wonderful and talented Chef, with a dedicated and professional team supporting her. They were delighted at your comments,

It would be an absolute pleasure to welcome you back again to our Hotel in the very near future.

With best regards

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Reviewed 27 July 2014

What a beautiful place first of all so peaceful and quite with its beautiful surroundings.thank you to Dennis and the the management you made it very special it is a birthday not to be forgotten. Gaironesa thank you for looking after us together with your team.it was a night not to forget.it was more than what we expected.looking forward to seeing you all again.Mr &Mrs Meiring 04/07 /14

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Dennis J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErinvaleHotel, General Manager at Erinvale Estate Hotel and Spa, responded to this reviewResponded 15 August 2014

We are delighted to hear that you have enjoyed your birthday celebration with us. I will most certainly pass on your positive comments to both Dennis and Gaironesa.

We here at Erinvale Estate Hotel do at all times focus on our guests and the services provided to them, and to ensure that every visit is a memorable one.

We very much look forward to welcoming you both back to our hotel in the very near future.

With kind regards

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Reviewed 1 June 2014

We stayed here for a few days and loved the location and peacefulness. However, the reception staff were inadequate and overstaffed, even when there were 3, the service was not very good. I think one very good knowledgeable, friendly receptionist, who was interested in their guests would be better. The Friday night buffet food was average and the waitress that evening was terrible, considering we were the only guests eating at 8pm that evening, expected better service however it seems the other way around. Plates not cleared, had to look for her when we needed some new cutlery, as it was a buffet of different national foods, etc... Food was average as well, nothing special. Would certainly not recommend the Friday night Asian selection buffet to anyone!! Avoid!!

Must mention that the breakfast staff were good and Dennis (a manager in the evening) did give us a complimentary drink and snack due to the fact we had to sit in the foyer/reception area for internet access, that should have been in the rooms. Thanks Dennis, seems you are keeping the service ...flame burning...

Pros:
- Excellent location for the winelands
- Lovely peaceful establishment
- Excellent spacious rooms, very comfortable with all the necessary requirements


Cons:
- Not good evening restaurant service
- Unprofessional and inadequate receptionists
- Noisy crickets in the room (eventually caught one of the culprits))
- NO internet Wifi available in the room, as advertised and had to go sit in the reception area

In conclusion, it is sad as this looks like an awesome venue, and has all the potential to be the best in this exclusive area, but seems to be let down a bit...

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rich M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErinvaleHotel, General Manager at Erinvale Estate Hotel and Spa, responded to this reviewResponded 9 June 2014

Dear Sir,
Erinvale Hotel & Spa – TripAdvisor
As the General Manager of Erinvale Hotel and Spa I am saddened by your experience of our Hotel as laid out in your complaint through TripAdvisor. I am however extremely grateful for your constructive feedback, without such criticism, it is impossible for any establishment to pick up on issues such as those that you highlighted.
Rare as they are, we deal with each and every complaint thoroughly and in your particular case will address the various unfortunate circumstances in detail. I was particularly glad for some of the suggestions that you made in order to rectify the problems as you saw them. I am certainly going to explore and in some cases put into action your helpful direction.
I once again thank you for your comments and look forward to welcoming you back to our hotel.
Kindest regards and best wishes

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Reviewed 31 May 2014 via mobile

Erinvale showed off its beautiful surrounding of trees with a morning fresh air, untouchable !.
My wife and I searched for the perfect breakaway and erinvale gave us not just that but a treatment unforgettable.

Great service no complaints/their food was superb however it was delightful, therefore our return will be navigated back to MY NEW PALACE
MR.&MRS BOOYSEN 01/05/14

Stayed: May 2014, travelled as a couple
Thank conroykouter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErinvaleHotel, General Manager at Erinvale Estate Hotel and Spa, responded to this reviewResponded 15 August 2014

On behalf of the management team and staff here at Erinvale, I would like to thank you very much for taking the time to comment so positively with regards to our hotel.

It is our continuous endeavour to provide the comforts and services to delight each and every one of our most valued guests.

We look forward to being your hosts once again in the very near future.

Yours sincerely

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Reviewed 20 April 2014

Spent two nights at the hotel. Surprised at previous bad reviews as staff were friendly, helpful and very professional. Room was spacious with all the necessary features. The pub is a good casual venue to entertain friends. The curry was excellent in the pub and the breakfast very good. Had the continental buffet while colleague ordered from the menu. Stayed at hotel because I was playing in a golf tournament at the estate. Hotel right next to main entrance which makes it a great venue. Will stay again when back for next tournament.

Stayed: April 2014, travelled on business
Thank Alan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErinvaleHotel, General Manager at Erinvale Estate Hotel and Spa, responded to this reviewResponded 25 April 2014

Thank you very much for taking the time to convey your very positive experiences during your stay at our hotel. We were indeed most delighted to hear that you have enjoyed your stay, meals, and the services provided. I will most certainly pass on your positive comments to all our staff, and particularly to our kitchen team, who pride themselves on serving wholesome and delicious meals to all our guests.

We look forward to welcoming you back to our hotel in the heart of the Winelands, in the very near future.

With best regards

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Reviewed 5 April 2014

Stayed for the night on 29 March 2014. Under reservation Gavin Botha.
We had several problems with the hotel and its staff.
Upon arrival our room was not ready
We had a poor lunch with poor service and a very oily overcooked pasta
We arranged a shuttle service from the hotel to a wine estate where we attended a wedding
Shuttle were to fetch us from venue at 23:30
The wedding was delayed and when we wanted to extend the time for shuttle pick up we were told its not possible. After giving apologies to the bride we waited outside until 00:20 for the shuttle to arrive.
Upon entering the room a giant spider (which I had ask to remove before we left) was still gazing from the curtain window.
As we tried to sleep we noted no matter if the air-con is switch on or off it gives a squeeking compressing sound every 30min on the dot.
After little sleep making coffee the cups which were greasy and coffee unappetising.
At checkout my concerns for our visit was expressed to the recipsionist which took my email.
I am still waiting for response form the hotel.
STAY AWAY!!!!!!!!!! SO MANY BETTER PLACES TO STAY IN THE AREA....!!

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank RinisSwanepoel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErinvaleHotel, General Manager at Erinvale Estate Hotel and Spa, responded to this reviewResponded 9 April 2014

Dear Guest

At Erinvale Estate Hotel we endeavour always to provide our guests with an experience they will long remember. The many plaudits and compliments we receive on a regular basis bear testament to the fact that we, more times than not, attain the goals we set out for our establishment.
It is with a great deal of sadness and some surprise that I came across your comments on TripAdvisor. Whilst many might say that one cannot please all the people all the time, this is certainly not our attitude. We are currently looking into the specifics of your stay as set out in your complaint and I can personally assure you that any corrections or adjustments that need to be made will be immediately actioned.
We are grateful to you for bringing this to our attention; it is guests like you that assist us in making Erinvale Estate Hotel the wonderful place that it is.
I have also responded to you via the email address you kindly left at reception.

Yours sincerely

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Additional Information about Erinvale Estate Hotel and Spa

Address: 1 Erinvale Avenue | off Lourensford Road, Somerset West 7130, South Africa
Region: South Africa > Western Cape > Cape Town > Somerset West
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 6 Hotels in Somerset West
Price Range: £92 - £218 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Erinvale Estate Hotel and Spa 4*
Number of rooms: 56
Official Description (provided by the hotel):
Steeped in history, surrounded by the majestic Hottentots Holland Mountains, the Erinvale Estate Hotel & Spa offers distinctive and captivating hospitality. The property is only 40 minutes from Cape Town and 20 minutes from Cape Town International airport. Guests are a stone's throw away from a world of outdoor and leisure activities and have access to golf, spa, wine, chocolate and olive tasting at famous estates, in the 'Heart of the Helderberg'. The neighbouring Gary Player-designed Erinvale Golf Course offers a unique golfing challenge to all levels of players. The Erinvale Estate Spa is operated by the Lurra Spa and Wellness Group. ... more   less 
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Also Known As:
Erinvale Estate Hotel And Spa Somerset West, Cape Town, South Africa

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