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“Beautiful luxury Boutique Hotel with superb service!”

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De Kloof Luxury Estate
Ranked #2 of 4 Hotels in Swellendam
Certificate of Excellence
Amsterdam, The Netherlands
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Beautiful luxury Boutique Hotel with superb service!”
Reviewed 13 April 2014

We stayed 2 nights in this beautiful authentic Estate, a Cape Dutch Monument, just outside of Swellendam.
Truly very stylish, big nice and beautiful decorated rooms. There are 8 rooms, all different but with the same luxury facilities, space and privacy.
Wonderful beds and large bathrooms.
There is a nice terrace and the pool has the most magnificent view I have ever seen.
The owners will do their utmost to please there guests, very complete breakfast and in the evening you can enjoy a 5 course tasting dinner at their restaurant in the main building which was build in 1801.
I would recommend this place to anyone!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank PdeB0611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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254 reviews from our community

Traveller rating
    173
    51
    21
    6
    3
See reviews for
33
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Valkenswaard
Level Contributor
111 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 14 March 2014

We had a lovely 'loft'room with a very nice shower and bath. The room is fully equipped ,and your hosts will make your stay a memorable one !
Great breakfast and diner .Lots of safe parking space .
No complaints here......

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hans9856
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Worcestershire England
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 February 2014

I always think that when a hotel describes itself as a luxury establishment there is a certain amount of presumptuousness attached.. This is the case with De Kloof. We have visited South Africa six times over the last few years and we know from our experience what luxury really means. Whilst De Kloof has an acceptable ambiance I would suggest that the owners visit some other hotels in the Western Cape to see what luxury really means.
Our arrival at the hotel was not the most friendly but the girl who greeted us improved over time. We got the impression that she, along with other members of staff, were terrified of losing their jobs and the only reason that they stayed there was the difficulty of finding an alternative occupation.
On our first evening we were invited to the "educational" wine tasting. If this had not been so amusing it would have been insulting. It was neither educational or capable of providing an amount of wine to taste. We have been to professional wine tastings before and so we are well aware of what should be expected. The impression we got that it was just a poor attempt at a sales operation.
On the second night we stayed there we decided to eat in the restaurant but sadly, neither my wife and I had much of an appetite. If you do eat there, only one main course is available and no alternative is offered. As we did not want the main course which was on offer I asked if it was possible to have an omelette as an alternative. I was told in no uncertain terms that this was not possible. I even offered to cook an omelette myself!! But no flexibility was on offer - the hotel knows better than its guests.
I have to say that we felt quite sorry for the staff who, as I mentioned earlier, seemed quite intimidated in their environment.
An interesting but by no means a De Luxe establishment.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LickeyHill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dekloof, Owner at De Kloof Luxury Estate, responded to this review, 27 February 2014
It is our true passion to be in the hotel industry, being a hotelier is not a profession but a way of living. We strive to offer service in it’s best possible way and make sure that every guest leaves with a smile and fond memories. That is our passion.

Therefore it is sad to read these unethical and insulting comments made about the hotel owners and the dedicated staff of the hotel. This is only done to deliberately harm the hotel and only just because the reviewer had been addressed about our restaurant etiquettes.

The hotel’s restaurant is not an a la carte restaurant but offers two choices of 5 course tasting dinners which changes daily. The reviewer did not wish to have dinner that night and just wanted an omelette.
On February 14th our Restaurant 18ZeroOne was ready to welcome guests who booked a table to enjoy a specially prepared six course Valentine dinner in a special decorated ambiance.
It was kindly pointed out that by all means the “desired “omelette could only be ordered via room service from the in room light menu.

We are known for our dedicated friendly staff and our overall service. It is an insult to suggest that our staff is with us only because there is no alternative. The reviewer should be ashamed to even mention this.

Wine tasting on the monumental verandah is a free informative service, only instated to have the pleasure to meet other guests and enjoy a get together prior to dinner. Local award winning wines are served and the tasting itself is self explanatory. Its a pity that the free offered gesture is apparently not appreciated and even addressed as a sales tool !. Reviewer clearly missed the boat here but not only here..

Mrs M Van Mourik Borrias
Owner hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
southern Germany
Level Contributor
115 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
Reviewed 6 January 2014

Beautiful room, large bathroom, very well kept grounds ( try to find the crocodile...),
good breakfast. The free wine tasting was without charm - which we thought was a little pitty, but again, it was free and a nice touch. Another nice surprise was, that our car had been cleaned in the morning and was spotless when we left.

We did not have dinner at the Estate as there was a fix menue and it did not fit for vegetarian needs. But no problem about that. Adele made a reservation for us at Field and Fork (great food there).

De Kloof makes a relaxing stop on the way from the Garden route to Cape Town to a fair price.

Stayed November 2013, travelled as a couple
Helpful?
Thank quiltlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Voorburg, The Netherlands
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 December 2013

Lovely one night stay at De Kloof luxury resort.

After booking through booking.com, received a confirmation email with the bill (payed part in advance) and lots of info on what could be done in and around De kloof.

Were upgraded to a larger room in the separate house at the front of the estate. Had a couch, really good bed (and choice of pillows, hurray!) and a huge bathroom with large shower, a bath, two basins and still space left to dance a tango.

Breakfast was a la carte and served in courses (yoghurt course, egg course, rolls course, etc): magnificent!

To bad it rained during our stay, so we could not enjoy the pool and patios.

Room Tip: Owners have a very good sense of detail, so I cannot imiagine any of the rooms to have faults
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank ETvS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 December 2013

Excellent place with a personal touch.

Nice rooms, location and excellent dinner.

A must go if you pass or are near to Swellendam

The suite and room in the Manor house were excellent. A friendly Dutch couple is running this place and they are very helpful in offering suggestions what to do.

The breakfast was just an excellent closure of our overnight stay.

Room Tip: Consider an upgrade to the suite. You will not regret this
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Rik H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandton, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 November 2013

We stayed at De Kloof for the Coronation DC weekend as a team of 12. We were greeted on arrival by warm, friendly staff which included the owner herself. The staff on duty, Keith and Marjolien were super accommodative and friendly. They changed the morning meal times to suit our requirements...... Which meant breakfast was served at 5am!

The estate is lovely, well maintained and clean. Our rooms were clean, well stocked with all the essentials and were comfortable. De Kloof strikes a wonderful balance between luxury accomodation while still maintaining the feel of a home away from home. The staff are top class.

We will definitely be back again. See you all next year. Team CoachOne.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TammyJ-CoachOne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dekloof, General Manager at De Kloof Luxury Estate, responded to this review, 29 November 2013
Thank you for your taking the time to write your positive comments !.

We are delighted to read that you enjoyed your stay with us and that you already decided to book for next year again !

Its is for our entire team very encouraging to read your comments in order to keep up with the overall standards & services to make sure that your next stay will be as great as this year.

We look forward to welcome you back.

M van Mourik Borrias
Owner & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about De Kloof Luxury Estate

Property: De Kloof Luxury Estate
Address: 8 Weltevrede Street, Swellendam 6740, South Africa
Region: South Africa > Western Cape > Overberg District > Swellendam
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 4 Hotels in Swellendam
Price Range (Based on Average Rates): ££
Hotel Class:5 star — De Kloof Luxury Estate 5*
Number of rooms: 10
Official Description (provided by the hotel):
5 star boutique hotel& Villa & SPA -Member of best Boutique Hotels of the World Often described as the Jewel and Grand Dame of Swellendam- Western Cape -South Africa -where history meets trends with unique interior decor. Hotel offers spacious rooms & suites all with free WIFI ,large designer bathrooms,extra length beds and climate control. high teas, breakfast, lunches and evening fusion tasting dinners and a la carte dinners served in Restaurant 18 Zero One ,large pool with breathtaking views. Spa for beauty and massage treatments with award award winning products and services. Dam with geese and ducks, several secluded gardens and koi ponds Grand Suite with waterbed, jacuzzi and fireplace as well 2 bedroom family Suites available. A true Oasis and hidden gem on superb quiet large grounds walking distance from historical heart of village ... more   less 
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Also Known As:
De Kloof Luxury Estate Swellendam

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