Although the building was beautiful, I found the service very disappointing. We were not introduced to the manager for our entire stay. We were escorted to our room by one of the day staff who wasn't able to explain what was for dinner that evening. Then when I declined the dinner, as nobody could describe it to me, the staff were rude and irritable with us. We then went out for the dinner and had to return to the back entrance, which had no light and we struggled through the dark to our room. By this stage the day staff had left and no one from the night staff came to introduce themselves to us. When we asked for a glass of wine from the bar section, the lady (who had no idea if we were guests or not) said that she didn't know what wines they have and we must look ourselves in their cabinet and bring her the one we want. In the morning, I'm guessing it was the manager finally spoke to us by asking if we wanted to check out and if there was any outstanding amounts we need to pay. As I said, we found the building beautiful but the service was very disappointing and we will not be recommending this accommodation to anyone nor will we be returning for another stay.
- Official Description (provided by the hotel):
- Val du Charron guesthouse is located on a working farm in the heart of the Bovlei valley, ten minutes from the town of Wellington and less than an hour's drive from Cape Town. The guest house comprises nine luxurious suites, each individually furnished. The Coach House is a boutique Winelands getaway for the discerning guest who values their privacy. Consisting of only three spacious suites, each with its own plunge pool and private patio with built in wood burning fireplace, guests can unwind in their own space overlooking the majestic Winelands and mountains. With two on site restaurants - the Grillroom and Piza e Vino- guests are spoilt for choice. With horse riding,mountain bike trails, alpacas all in the vicinity there is plenty to do and explore or simply unwind at the spa or enjoy a wine tasting at Val du Charron Cellar door -we ship wines internationally as well as locally. ... more less
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