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“Great to relax”

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The Empire Hotel & Country Club
Certificate of Excellence
Kuwait
Level 3 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great to relax”
Reviewed 27 October 2013

We stayed for 4 nights me and my wife. It was nice stay but it was to much 4 nights. I advice to stay 2 to 3 nights maximum. Cause the hotel far from downtown. So you will have to stay in the hotel all the day. But the good thing is the Hotel is very big hotel so you can walk in or play Golf or swimming in the beach or in the pool. There was before a Theater and Cinima, but now it's closed. They have a good Japanese and Seafood Resturants. The dinner there cost approximant 40 B$ per person. Taxi cost from the city 30 B$. The staf was good and helpful. The room was big enought and clean. The Hotel need advertisment and need to open all the Entertainment facilities.

Room Tip: Take any room you like. Almost only the view will be different. Cause there is internal free transpo...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AhmadFJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheEmpireHotel, General Manager at The Empire Hotel & Country Club, responded to this review, 31 December 2013
Dear Guest,

Thank you for your kind review and I am pleased you had a nice stay.

I am delighted to report that following a restoration and upgrade to digital projection equipment, the Cinema will re-open in January 2014.

I look forward to welcome you back to The Empire.

Sincerely,
Nigel Badminton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (207)
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English first
Gold Coast, Queensland, Australia
Level 5 Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 24 October 2013

From the photos and the write-ups that my partner and I had read about The Empire, we decided we would treat ourselves to a night of luxury before leaving Brunei and splashed out for a night here in an Ocean View Room.

Upon arrival we were impressed by the grandness of the foyer - this is indesputable. We were also welcomed with a cool shot-glass full of juice and cold towel at reception, which set our expectations a bit higher for the treatment we would be receiving. However as we walked around the grounds while waiting to check-in we were a bit disappointed in the lack of activity - the whole place seemed like a ghost town! No one was enjoying the pool area and everyone we did see looked a bit bored.

We finally checked in and were shown to our room which I have no complaints about. No, it's probably not 6-star, but the bed is comfortable and the bathroom is nice and clean and we have a balcony so we're happy with this.

Since it was about 3pm by this time we decided to order room service to enjoy the balcony view, but when we called up to order 2 burgers from their all-day menu we were told they had no burgers and wouldn't for the rest of the day. This was extremely disappointing as you do not expect a hotel of this calibur to run out of one of its menu staples, especially given this is *exactly* what we felt like.

The other disappointing factor would be the lack of transport to and from the hotel. The taxi from BSB costs about $30, which we were expecting, but after realizing we would need to look elsewhere for our dinner we decided to go to Gadong, only to be told that the bus had left 5 minutes earlier. There is nothing in the rooms or given to you upon checkin outlining the timings of the public buses or where they go, so we had to order another taxi (there were none on standby) and pay another $25 to go there. The gentleman working at the concierge desk was very friendly and said we could catch a public bus back from Gadong to the Empire and tried to explain where to catch it, but there was definitely a communication breakdown because when we were leaving Gadong we were told the bus went back into Bandar before going out to the Empire, so another taxi ride it was.

We knew prices would be higher here than in town, but there is no little mini mart to even buy a can of Coke so you would need to pay $7 which is 7x the cost that you would pay at the supermarket, which is ridiculously excessive - even for a luxury resort.

My partner's job allows him the luxury of staying in 4- and 5-star hotels around Australia and he was quite disappointed with the overall experience. Whilst there is no doubting the grandeur of the atruim (lobby area) or the quality of the rooms, it is the above mentioned one percenters that detracted from what could have been an enjoyable experience.

In comparison to the previous two nights accommodation in BSB that came at only a third of the cost of this hotel we received a much better deal in terms of extras and value for money.

In short there are better options for top $$ in this town!!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joslyn42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheEmpireHotel, General Manager at The Empire Hotel & Country Club, responded to this review, 31 December 2013
Dear Guest,

Thank you for your detailed review on TripAdvisor, which is appreciated.

I am sorry that we did not fully meet your expectations and please consider in returning on your next visit to Brunei.

If, as I hope, you should decide to return, kindly mention this report at the time of booking.

Sincerely,
Nigel Badminton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hobart, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 October 2013 via mobile

We arrived at this hotel after a week at Rasa Rai in Borneo where we'd been wowed. (Brunei Airlines travel so took opportunity to see Brunei although main destination was Borneo and Orangutans). We fully expected the same here after all we'd read and the pictures we'd viewed. For all it's supposed 7 star-ness, we had to queue to check in, got given a room that looked out over an empty pool and caterpillar tractor (no kidding!). We asked to move and did, but couldn't entirely avoid the construction work and noise). The well advertised "magnificent" pool complex was 60% closed - no one mentioned this when we were booking (and it hadn't occurred to us to ask....we do every time now!). The atmosphere was too formal for families and what ambience there was was dull and lifeless after happy, cheery Rasa Rai. We were glad to only have 3 nights. Next time we'd extend at Rasa Rai and only fly through Brunei.

Stayed November 2012
Helpful?
Thank Zestylime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheEmpireHotel, General Manager at The Empire Hotel & Country Club, responded to this review, 31 December 2013
Dear Guest,

Thank for your feedback on your recent experience at The Empire and I am very concerned to read that your experience did not live up to your expectations.

I would, therefore, invite you to discuss your experience in more detail and would ask that you kindly make contact with me directly, at your convenience.

Sincerely,
Nigel Badminton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bandar Seri Begawan, Brunei Darussalam
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 October 2013

The Empire Hotel boasts itself of its grandeur and excellent service and we expected that with paying for the Empire Select membership. My husband and I have decided to stay in the hotel to celebrate our 5th year wedding anniversary. After my email to the sales department was left unanswered after a few days, we decided to just make a call to inquire regarding the Empire select membership. Thinking we would be saving alot and enjoying the benefits, we would probably be able to enjoy our 5th year anniversary. Boy, were we wrong!!!! After being promised a reservation at Pantai restaurant (the day before our anniversary), we went to have dinner, and lo and behold! My husband's name was not included for reservations!!! Had the restaurant been full, we would not have been able to dine in there, but luckily, the F&B team were wonderful. Another thing! We were informed we were able to bill the dinner to our room, but no!! Thinking this was possible, we didn't bring any valuables out and left everything in the safe box provided in our room. So, when the waiter at Pantai had inform us we were unable to bill the dinner to the room, my husband had to walk back to our room and deal with the broken door to our room(!!!) in order to get back to me quickly so we could pay for our meal and just get back to our room. And yes, our door's access key area is slightly broken and requires a lot of tries in order for us to enter our room. (This was also a discomfort as it took up our time when checking in to our room, with the poor receptionist having to go back up twice to the reception area to check on the keys! Cherry on top of the sundae, we were not even informed that the breakfast was not part of the package! Had we been well informed, we would have NOT signed up for the empire select and just got the offer package for October! Oh! and i almost missed one big info! We were "given an upgrade" to main building with us having to pay for $88 but with NO prior call to inform us that there were no available king sized beds (as we requested) at the other buildings. We were promised a phone call by the lady at Empire select office, but we didn't get one. We are very disappointed! Thanks Empire for ruining our anniversary!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anna21385
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheEmpireHotel, General Manager at The Empire Hotel & Country Club, responded to this review, 31 December 2013
Dear Guest,

Thank you for your feedback and I apologise for your disappointing experience.

I believe we have subsequently been in contact and I hope that this has been resolved to your satisfaction.

Sincerely,
Nigel Badminton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 October 2013 via mobile

It's big. It's opulent. It's relaxing. But it's getting tired and it's the little things that weren't there that made a difference. No hand towels. Bathroom lights that don't turn off. An hour and a phone call before your luggage is delivered to your room even though you didn't want them to deliver it in the first place. Rooms that are cleaned at the time you're getting ready to go for dinner. Empty salt and pepper shakers on tables. The absolute inability to see dirty dishes and have them collected from your table or pool side. The noisy generator that they decided to place in the middle of picture-perfect view and start up in the busiest parts of the day right near the pool. We found one person at concierge that was very helpful, the rest knew nothing of the area or tourist attractions. The food is definitely hotel food and I was disappointed to see no focus on local cuisine. And there's no gift shop to get a postcard or cheesy souvenir!! It's the small things that stopped our experience from being spectacularly decadent, which is what we wanted, just for a couple of days.

In saying this, having seen BSB, this is definitely the place to stay. There's nothing else like it.

It's B$25 into town, about 20 minutes in a taxi. B$25 or $35 one way to the airport, depending on your driver or who negotiates for you!!

The people are wonderful, warm and friendly. If I came back to Brunei, I'd stay here again - with my expectations in check!!

Stayed October 2013, travelled with friends
Helpful?
1 Thank drumrach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheEmpireHotel, General Manager at The Empire Hotel & Country Club, responded to this review, 31 December 2013
Dear Guest,

Thank you for your constructive feedback and I apologise for the disappointing service you experienced.

I wish to assure you that your comments have been taken seriously and the consistency of our service is being addressed.

I do hope you will return to stay with us in the future, when we hope to make amends, and please do mention this report at the time of the booking.

Sincerely,
Nigel Badminton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila, Philippines
Level 4 Contributor
26 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 12 October 2013

Huge! I was impressed with the interiors showcasing how grand the hotel is. My family stayed at 2 Deluxe Rooms which offers a stunning view of the sea, splendid it was! Rooms are quite big enough for the entire family. Beds are really comfy and the bathrooms are really nice. One thing i like about it is that it's beachfront.

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alsoknownas_tj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheEmpireHotel, General Manager at The Empire Hotel & Country Club, responded to this review, 31 December 2013
Dear Guest,

Thank you for your kind review and I look forward to welcome you and your family back.

Sincerely,
Nigel Badminton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level 6 Contributor
118 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 11 October 2013

Stayed there for two nights. The service was very good. The rooms were huge and very clean and overlooking the ocean. We enjoyed our stay there. Nothing much to complain for the price you pay. We were treated very well. Recommended.

Room Tip: Room overlooking the sea.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leisure93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheEmpireHotel, General Manager at The Empire Hotel & Country Club, responded to this review, 31 December 2013
Dear Guest,

I am delighted you were impressed with your visit and look forward to welcoming you back to The Empire in the future.

Sincerely,
Nigel Badminton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Empire Hotel & Country Club

Property: The Empire Hotel & Country Club
Address: Kampong Jerudong BG3122, Brunei Darussalam
Phone Number:
Region: Brunei Darussalam > Brunei-Muara District > Kampong Jerudong
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Kampong Jerudong
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Empire Hotel & Country Club 5*
Number of rooms: 518
Official Description (provided by the hotel):
Located on the north eastern tip of Borneo on the doorstep of one of Asia's oldest rainforests, The Empire Hotel & Country Club is Brunei’s most prestigious beach resort offering unsurpassed 5-star luxury.This palatial resort hotel, which astounds visitors with its spectacular 12 storey marble and gold lobby, is set in its own private 180-hectare (445 acres) estate of manicured gardens and an 18-hole, floodlit Jack Nicklaus Signature Golf Course and Country Club. Each of the hotel’s 522 opulently appointed guest rooms, suites and private villas has a view of the ocean, lagoon, gardens or golf course, while standard throughout the hotel are Imperial king-sized beds made with the finest linens, and over-sized marble bathrooms with walk-in shower, deep soaking tub with gold taps and luxury amenities. The Empire Hotel & Country Club also extends the kingdom’s regal hospitality with an impressive range of international restaurants, spa, world-class golf and sporting activities, and international meeting facilities for top level MICE gatherings, making it a resort ideal for family, romantic or business vacations. The Empire Hotel & Country Club is a member of WORLDHOTELS and recipient of numerous prestigious international awards. ... more   less 
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Also Known As:
The Empire Hotel And Country Club
Empire Hotel Brunei

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