We stayed at the empire on our way home from London to cure the jet lag. We were there for three nights. Any longer would have been too long. The buildings are magnificent but tasteless. We were told that over 200 architects worked on the hotel and I must say it looks like that. You can not buy good design/taste. The service staff appeared disinterested. I mean by that that a decent course in hospitality school would not have gone astray. Staff were helpful but didn't care too much.
Our dirty laundry (which we were going to take home to wash) disappeared from our room on the first day. It took many phone calls, visits to reception, threats etc to get anyone to even start looking. Never found by this time of course. I accept mistakes happen but any hotel should accept that quickly and do something to put it right asap.
The hotel is biiiiiiig. Too big. It is a long walk to anywhere. Especially when it is raining. I know size does matter but????
Food marginally acceptable. Considering you are "trapped" in their resort environment more casual dining alternatives would have been appreciated.
Rooms were large, clean and comfortable. Wonderful bathroom and one of the most comfortable beds ever in a hotel.
The spa was great. Run by Indonesian staff who do know the meaning of the hospitality industry. The best massage ever anywhere in the world (and I have had a few)
- Official Description (provided by the hotel):
- Located on the north eastern tip of Borneo on the doorstep of one of Asia's oldest rainforests, The Empire Hotel & Country Club is Brunei’s most prestigious beach resort offering unsurpassed 5-star luxury.This palatial resort hotel, which astounds visitors with its spectacular 12 storey marble and gold lobby, is set in its own private 180-hectare (445 acres) estate of manicured gardens and an 18-hole, floodlit Jack Nicklaus Signature Golf Course and Country Club. Each of the hotel’s 522 opulently appointed guest rooms, suites and private villas has a view of the ocean, lagoon, gardens or golf course, while standard throughout the hotel are Imperial king-sized beds made with the finest linens, and over-sized marble bathrooms with walk-in shower, deep soaking tub with gold taps and luxury amenities. The Empire Hotel & Country Club also extends the kingdom’s regal hospitality with an impressive range of international restaurants, spa, world-class golf and sporting activities, and international meeting facilities for top level MICE gatherings, making it a resort ideal for family, romantic or business vacations. The Empire Hotel & Country Club is a member of WORLDHOTELS and recipient of numerous prestigious international awards. ... more less
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- Also Known As:
- The Empire Hotel And Country Club
- Empire Hotel Brunei