The hotel itself is quite nice and a bit deceiving from the street at how big it is. Upon arrival, we were upgraded to a suite so things started well. The room a good size and comfortable and also nice and quiet. The grounds themselves are very nice with two good sized pools to swim in. It appears to be very family oriented. The staff were generally friendly and helpful.
So, what was the problem? Overall, things weren't too bad however, the annoyance was that for a couple of days, housekeeping short changed us on towels which, really shouldn't happen in a hotel of this stature and having to chase this up was a little annoying. Also, the last two nights we were there, the bathroom started get a pungent smell coming up through the drain which, wasn't overly pleasant. One more thing unfortunately was the air conditioner in the room was pretty weak so it took quite a while to cool the room when we returned in the afternoon.
Breakfast was included in the room rate. The food was standard fare. Perhaps one difference was the pancakes, waffles and French toast made to order.
This hotel won the 2012 Travellers Choice Award for Trip Advisor so they must do most things right most of the time. Perhaps a busy time being Easter however, I guess I was expecting more considering its status.More