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“disappointing”
Review of The Haven Bali

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The Haven Bali
Ranked #61 of 148 Hotels in Seminyak
Reviewed 20 June 2013

Unfortunately I have to give this hotel 2 thumbs down.

Room service was slow and they didn't even clean the dirty dishes out of the sink in the turn down service.

The hotel also said it had a pool bar. This was false, i didn't see one. The room also isn't sealed off at the front door so the aircon doesnt work properly and insects can get in.

The toilet is not sectioned off properly from the bedroom either so you can see, hear and smell any use of the toilet within the bedroom.

The breakfast was great though. Banana pancakes were brilliant, made at request from a very talented man.

  • Stayed: June 2013, travelled as a couple
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Thank Nathan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,087 - 1,093 of 1,873 reviews

Reviewed 20 June 2013 via mobile

All is excellent. I definitely go back here again.
Good location in busy Seminyak, modern outlook and spacious room interior.
Pool is amazing.
Have a lot of fun here and definitely value of money.

Hope they can keep things in excellent way like this.

  • Stayed: June 2013
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Thank BowoOfJogja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2013

I was upgraded to a suite so was more than happy with my stay. Huge sweet with great facilities, loved the bathroom. Breakfast was really nice and location is good for most things, not if you want to walk to beach though...

The only thing I would say to anyone with difficulties walking, from reception to the suites is a long way! Although there may have been a back entrance, not sure.

Room Tip: Ask for an upgrade like I did, they can only say no...or yes :)
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  • Stayed: December 2012, travelled as a couple
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1  Thank markblackwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2013

My daughter and I stayed in the hotel for 5 nights in May 2013. The hotel is very nice and the staff is excellent, although the front desk staff is a bit difficult. The pool area is rather small, but the beach is within walking distance. Every evening a band plays in the Sabeen restaurant at the front of the hotel, so ask for a room near the back. The band stops playing about 9:30 p.m. each night, so the noise does not interfere with sleeping.

  • Stayed: May 2013, travelled with friends
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Thank Kenyon1904
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2013

Stayed in The Haven for 3 nights last week in the 1 bedroom suite. Room was clean and very comfortable. The swimming pool for the suites were also quiet and away from the hotel pool which was more crowded. The place just gave you a zen feeling. Only complaints were that the suites were quite a long walk from the hotel entrance and that the climbing out of the bathtub was quite difficult. Something about the design of the bathtub just seems different from other hotel bathtubs.

  • Stayed: May 2013, travelled as a couple
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2  Thank Gary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2013

We stayed here along with friends and families for our wedding. It was our third time at The Haven - everytime we had issues - but each stay they got worse and worse.
Our group had suites, villa's and hotel rooms booked for 5 nights. I have too many horror stories to mention here - the reception staff are money hungry smiling assasins. The management are incompetent and the general manager oversees all of this and does nothing.
This is only now written after complete ignorance from management.
A couple of the outstanding issues:-
1. My elderly mother slipped on very slippery wet tiles in a public walkway walking to her room. Matter reported to reception - not even a phone call or follow up from management regarding her welfare. The only thing she got were constant requests and bullying for more money from the reception as they kept getting the room bills mixed up...absolute disgrace.
2. Brother in law broke a glass in his suite. Immediately reported matter to reception for a broom and clean-up. 5 minutes later, a bill slipped under the door for the cost of the glass!!! This family were staying in a suite worth $300 US a night!
3. Asked reception for laundry location - said it was 10 minutes walk away - we decided to put it into hotel laundry. They charged us $90 US for a bag. The next day, we saw a laundry next door...
4. If you are going for a special occasion, in the hope that a chocolate or flowers may be left for you, dont bother staying here. Our group spent tens of thousands of dollars and we didnt get so much as a card congratulating us on our wedding.
If you like the feeling of 'just give us your money, who cares about the people' - stay here.
The shame is - a great location, nice rooms and grounds etc...but never again!!!
We then checked out and went to another hotel for a few days and it was like the total opposite...this is a management problem.

Room Tip: If you break a glass and do the right thing and report it - keep a lookout under the door for the bi...
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  • Stayed: April 2013, travelled with family
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1  Thank J M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2013

Stayed in the two bedroom suites. This is our second stay in the haven. The suites was very nice, clean and spacious. The only problem is that there was no microwave. They have electric stove, but because we have a baby, it was very time consuming to heat up the milk from the stove. Otherwise, everything else is clean and spacious. Although if u have light sleeper baby like ours, try not to get the room closer to the pool, it can be very noisy. The staffs are always very friendly and helpful.

  • Stayed: May 2013, travelled with family
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Thank Dion_Lily179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheHavenManagement, Public Relations Manager at The Haven Bali, responded to this reviewResponded 5 June 2013

Dear Dion_Lily179,

Greetings from The Haven Seminyak!

I am pleased to read that you had a great experience and enjoy our Suite and also our service. Please note that microwave is available upon request. I hope we will have the pleasure of welcoming you again soon

Warmest Regards from Bali

The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Haven Bali

Address: Jl. Raya Seminyak 500, Seminyak 80361, Indonesia
Region: Indonesia > Bali > Kuta District > Seminyak
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#12 Business Hotel in Seminyak
#39 Family Hotel in Seminyak
#48 Romantic Hotel in Seminyak
#50 Spa Hotel in Seminyak
#53 Luxury Hotel in Seminyak
Price Range: £41 - £111 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Haven Bali 4*
Number of rooms: 192
Official Description (provided by the hotel):
Welcome to The Haven, a resort that brings a natural elegance into one of Bali's most animated areas. With its sophisticated contemporary design, The Haven sits befittingly alongside the chic shopping strips and eclectic mixture of urban dining and party venues of Seminyak. Being only a short distance from the ever-famous Seminyak Beach as well, where we have our very own exclusive Beach Club, this resort is made for the modern traveller coming to Bali, the Island of the Gods. Surrounded by verdant landscaped grounds and two refreshing swimming pools to choose from, that tropical holiday feeling is with you throughout your stay. With 3 complexes of accommodation, our hotel, suites or villas, complete with modern amenities and designer furnishings, there is something for everyone at The Haven Seminyak. This urbane refuge is also home to the alluring Atma Spa, two vibrant international restaurants, a hospitable departure lounge, meeting facilities, a fitness centre and numerous guest activities and facilities. The Haven Seminyak is exactly what it says it is: your exclusive refuge in the very core of Bali's most happening area. ... more   less 
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Also Known As:
The Haven Seminyak Hotel Seminyak
The Haven Seminyak Hotel And Suites
The Haven Hotel Seminyak
The Haven Bali Seminyak

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