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“anyone who goes there will like this hotel”
Review of The Haven Bali

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The Haven Bali
Ranked #67 of 145 Hotels in Seminyak
gold coast
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“anyone who goes there will like this hotel”
Reviewed 26 May 2010

just been to bali for a month, did my homework on trip adviser ,great site Stayed at 5 different properties , The Haven being the 4th. The Haven is situated on the cusp of legian and seminyak so the position is great. Still near town and good restaurants but quiter and the shopping gets much better. The hotel itself has hotel rooms, villlas and condiminiums . I stayed in a hotel room. ,very modern,plazma, big bath, nice beds, new linen, couldnt fault it really and at the price on wotif great value. Breakfast was excellent, even had cheese which is expensive in bali. Loved the idea of its beach club nice sun loungers right on the beach The hotel is enviromentally friendly so all the corridors ,restaurants, reception etc are all open air,but very well planned for breezes.
But the air conditioning in the room kept playing up and changing temp and another minus was not enough sun lougers around the hotel room swimming pool In high season with the europeans it would be a nightmare. If you want a balinese type hotel this is not for you. All in all if you get a chance to stay there before the prices go up dont hesitate

  • Stayed May 2010, travelled with friends
    • Value
    • Location
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Helpful?
Thank mezzerGoldCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dewimas, Manager at The Haven Bali, responded to this review, 8 June 2010
Dear ‘mezzerGoldCoast’,

Greetings from The Haven Seminyak!

Thank you for taking your time to share your recent experience in staying with us on TripAdvisor.

We are happy to learn that you have had a good stay with us. Thank you for pointing out our new Beach Club, your breakfast experience with us as well as the other hotel facilities.

On the other hand, we do appreciate your kind feedback in regards to the air conditioning as well as the sun lounge. We will share this among the concerning team and will make all effort to for the improvement.

We look forward to welcoming you back to The Haven Seminyak!

Best regards from Bali.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Service
  • Value
  • Cleanliness
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English first
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 May 2010

My partner and I stayed in the hotel section of The Haven; our driver dropped us off at the suites but the staff were lovely and accompanied us to the correct check-in. Our room faced concrete, which made for a louder stay, although our balcony was more private which was nice. My main complaint was the cleaniness of the room. Toenails, hair, and dead mosquitoes were throughout the room; upon enquiring we were told that rooms weren't cleaned, even between guests, unless the makeup sign was on the door. This may have been a problem with translation. We placed the sign up, and even after speaking to the cleaners the hair and toenails remained. Things like the basin weren't cleaned very well either.
Other than the dirty room, our stay was pleasant and the pool and restaurant were nice. I would say there's better hotels out there, but this one was good enough.

  • Stayed May 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelinRebecca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dewimas, Manager at The Haven Bali, responded to this review, 25 May 2010
Dear Rucich,

Greetings from The Haven Seminyak!

Thank you for taking your time to share your recent experience in staying with us on TripAdvisor.
It is with great regret that we learned of your unfortunate experience. Just to clarify, we do provide room cleaning between guests at all times. Please accept our humble apology for the lapse in service that you had to endured during your stay with us.

We will ensure that this matter is shared among our team and to train our staff in order to meet with our standards of service accordingly.
We appreciate your feedback and look forward to welcome you back on your next visit.

Best regards from Bali.
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Gold Coast
1 review
Reviewed 22 May 2010

Thank you Thank you Thank you, to all the staff at the Haven. My new Husband and I booked our trip only 2 weeks prior to arriving with no previous knowledge of the resort and we were never disappointed. From the arrival to departure there was nothing we could fault during our 7 day stay.
On our first night our international call out was not working in our room, but when we approached the front desk, the lovely staff assisted straight away and put a call in for us from there. They rectified this small issue by the very next day and we could call out from our room.
I would like to acknowledge the standard of the Food and Beverage team of the lobby restaurant, we became almost part of the furniture there and the staff were absolutely outstanding, there attention to detail and their friendly and outgoing personalities will be something we remember about the Haven for many year. This is one of the main reasons we will return to the Hotel.
We stayed in a Hotel room and on arrival a beautiful rose bath was ready for us, a gorgeous chocolate and gift were in our room. Thank you for the special touches. The beds are some of the most comfortable I have slepted and the showers were always the right temperature.
The pool staff were always attentive and the Friday and Saturday night entertainment was an added bonus to the stay.
The resort is easy walking distance to everything and a great stay for those wishing to explore this area of Bali on foot.
Thank you for all your efforts from the front office staff, cleaners, Food and Beverage, security at the front and housekeeping, I recieved a hello from everystaff member as we past, this is a simple act that you all do so well. Keep up the great work and we will see you again later in the year.

  • Stayed May 2010, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank CraigGoldCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dewimas, Manager at The Haven Bali, responded to this review, 25 May 2010
Dear CraigGoldCoast,

Greetings from The Haven Seminyak!

Thank you for taking your time to share your recent experience in staying with us on TripAdvisor.

It is a pleasure to learn that you have had a wonderful honeymoon experience with us. Thank you also for acknowledging the service, set up, facilities and entertainment that we provide at the hotel. We will share this with the team who has worked hard to make our guest’s stay a more enjoyable one.

We appreciate your kind feedback and look forward to welcome you back on your next visit.

Best regards from Bali.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 19 May 2010

We had a wonderful stay at the Haven suites in Seminyak!

The staff were very friendly, professional and there was no request that went unattended to- excellent.

We had actually booked for the hotel but on arrival found we had been given a free upgrade to a suite. The suites are beautiful and worth the extra money spent- we will definately pay to stay in a suite again.

Breakfast is wonderful, the staff are very helpful if you have young children too. And I had the best massage ever at their spa.

Again, we will stay at the haven when we next return to Bali and I have no hesitation in recommending this hotel to my friends and family.

Thanks for a wonderful stay haven!

Sharon & Kurt

  • Stayed May 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MissSharonL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dewimas, Manager at The Haven Bali, responded to this review, 25 May 2010
Dear Sharon and Kurt,

Greetings from The Haven Seminyak!

Thank you for taking your time to share your recent experience in staying with us on TripAdvisor.

We are very delighted to hear that you have enjoyed your visit to The Haven Seminyak. We will share your kind comment to our team and especially with our spa therapist.

We appreciate your feedback and hope to be able to welcome you again on your next visit.

Best regards from Bali.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
1 review
Reviewed 14 May 2010

The key to a good hotel in Bali is a mix of location and age. We must have read 50 reviews of different hotels and when we were there looked at 10. What you want to avoid is old hotels in the wrong location that are living off past glories. A 20 yeear old 5 star hotel is often in a area that is now seedy and the rooms will invariably be tired unless you score a recently upgraded room. So pick your location Seminyak is by far the best if you want upmarket. And the Haven is only 1 year old so you get a modern fitout. In summary it was dead quiet at night. Pool was modern and well designed. Food dont know who eats in hotels. Price on the money. Service excellent, our on line booking was stuffed up - seems to be a regular problem across all hotels in Bali - best to follow up a booking with a email, but it was all sorted once we got there. You wont find much better. The rear part of the hotel was where we were which is guarenteed to be very quiet. You wont be disappointed. But easy enought t rock up in Bali and just hunt around unless it is peak season.

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank happytraveller201097
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dewimas, Manager at The Haven Bali, responded to this review, 19 May 2010
Dear 'happytraveller201097',

Greetings from The Haven Seminyak!

Thank you for taking your time to share your recent experience in staying with us on TripAdvisor.

We are happy to hear that you have enjoyed your visit to The Haven Seminyak. We have noted that the we will need more activities at Pool area by the evening and will discuss to see the improvement possibility on this field.

Best regards from Bali.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 May 2010

The friendly courteous staff stand out at this place - always willing to help and nothing is too much trouble. Even when there was some inconsistencies with mini bar - they handled it without fuss. My tip for future for any hotel - check the mini bar inventory before you start your stay not at the end!

Also very central location - close to Bintang supermarket and other shops.

Lovely landscaping and we got the one bedroom suite which was very spacious and and very comfortable bed & pillows - 2 tvs. There's even a day bed on the balcony. Very impressed.

Breakfast was also very good with omellette chef on hand. Filled us up nicely to last through the day.

  • Stayed April 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Black_Pearl67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dewimas, Manager at The Haven Bali, responded to this review, 14 May 2010
Dear ' Black_Pearl67',

Greetings from The Haven Seminyak!

Thank you for taking your time to share your recent experience in staying with us on TripAdvisor. We are happy to hear that your visit at The Haven has been a great experience.

We have noted your suggestion about the mini bar and will share it with our Housekeeping team accordingly for future improvement.

Your kind comment will be shared among our team as for sure they will be very delighted to know that their effort for improvement has been noticed and appreciated.

Best regards from Bali,
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Kuala Lumpur, Malaysia
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 May 2010

A great boutique hotel located at classy Seminyak, excellent stay. Only thing lacking was the food.

Stayed April 2010, travelled on business
Helpful?
1 Thank wlkh01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dewimas, Manager at The Haven Bali, responded to this review, 11 May 2010
Dear 'wlkh01',

Greetings from The Haven Seminyak!

Thank you for taking your time to share your recent experience in staying with us on TripAdvisor.

We are happy to hear that your visit at The Haven has been an excellent one. Food is a matter that we realize needed to improve. We will work with our Food and Beverage team to enhance the quality in the future.

Best regards from Bali.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Haven Bali

Property: The Haven Bali
Address: Jl. Raya Seminyak 500, Seminyak 80361, Indonesia
Region: Indonesia > Bali > Seminyak
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#12 Business Hotel in Seminyak
#39 Family Hotel in Seminyak
#48 Romantic Hotel in Seminyak
#54 Spa Hotel in Seminyak
#58 Luxury Hotel in Seminyak
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Haven Bali 4*
Number of rooms: 192
Official Description (provided by the hotel):
Welcome to The Haven, a resort that brings a natural elegance into one of Bali's most animated areas. With its sophisticated contemporary design, The Haven sits befittingly alongside the chic shopping strips and eclectic mixture of urban dining and party venues of Seminyak. Being only a short distance from the ever-famous Seminyak Beach as well, where we have our very own exclusive Beach Club, this resort is made for the modern traveller coming to Bali, the Island of the Gods. Surrounded by verdant landscaped grounds and two refreshing swimming pools to choose from, that tropical holiday feeling is with you throughout your stay. With 3 complexes of accommodation, our hotel, suites or villas, complete with modern amenities and designer furnishings, there is something for everyone at The Haven Seminyak. This urbane refuge is also home to the alluring Atma Spa, two vibrant international restaurants, a hospitable departure lounge, meeting facilities, a fitness centre and numerous guest activities and facilities. The Haven Seminyak is exactly what it says it is: your exclusive refuge in the very core of Bali's most happening area. ... more   less 
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Also Known As:
The Haven Seminyak Hotel And Suites
The Haven Seminyak Hotel Seminyak
The Haven Hotel Seminyak
The Haven Bali Seminyak

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