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“great service”
Review of The Haven Bali

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The Haven Bali
Ranked #64 of 146 Hotels in Seminyak
Sydney, Australia
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“great service”
Reviewed 8 October 2010

We enjoyed our stay at the Haven suites. The staff were very friendly and helpful . The rooms were very comfortable and stylish but too western looking for us. I would like to see more of a Balinese influence to the interiors. The fur throw on the bed was a joke in such a hot climate. A beautifil batik throw would have been enough to make the rooms feel more balinese. The only problem with the rooms was a leak in the ceiling at the airconditioners. This caused a constant drip on the foor and the timber ceiling and the floor were badly water damaged. There were other signs of wear in the rooms such as cracked tiles. This is surprising as the hotel has only been open for 12 months I think . We has a very enjoyable stay and the hotel is in a great location. The pool at the suites is fantastic, a great lace to relax after a busy day sightseeing. I am not sure if we would stay again as I worry that if the leaks are not fixed, the hotel will age vey badly. Perhaps this will be fixed?? I would warn friends of this with my recommendation

  • Stayed October 2010, travelled with family
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Helpful?
1 Thank xanthe04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Surabaya, Indonesia
Level 6 Contributor
133 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 8 October 2010

we stayed for 5 nights, and maybe that's why we were upgraded to the suite room. =)
breakfast was pretty good, everything was great, but you would still have to walk for about 5-10 minutes to go to Seminyak beach.

  • Stayed March 2010, travelled with friends
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Helpful?
Thank EunikeG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wollongong, Australia
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 October 2010

This is a lovely hotel in the heart of Seminyak, close to shops and restaurants. The better side is on Jl. Raya Seminyak.The rooms are spacious and clean with all the expected amenities. The accomodation cost includes ahearty buffet breakfast with all tastes catered for. There is s lovely pool, over 20 metres long so you can do some laps or laze in the deck chairs. The Villas are much more luxuriou and this is reflected in the price difference.
The only negative is the very high cost of other meals and drinks.A two course meal for 2 with one bottle of wine cost in excess of 2.000.000 rupiah which equates to over $240. This cost seems even more excessive when many meals outside the hotel can be found for under 60.00 rupiah (about $7.50).
So stay ther have a great breakfast and wander close by for lunch or dinner

  • Stayed September 2010, travelled with family
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Helpful?
3 Thank LAGGAN0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level 4 Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 6 October 2010

We stayed at the Haven Sept 2010 and loved it. Choice of rooms, exec rooms and Private Villa. It's very new with great service food and 4 pools. Situated on the corner of double six Jalan, a must if you want to treat yourself to a fairly newly established Resort.

  • Stayed September 2010, travelled as a couple
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Helpful?
3 Thank Ghecko56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dewimas, Manager at The Haven Bali, responded to this review, 8 October 2010
Dear “Ghecko56”,

Greetings from The Haven Seminyak!

We are delighted to learn that you have had an enjoyable stay at The Haven Seminyak. Thank you for sending your positive feedback to Trip Advisor, we truly appreciate it when our guests take time out of their busy schedule to provide us with open and honest feedback about their experience with us.

Once again, thank you for taking the time to give us your feedback, and we look forward to welcoming you back to The Haven Seminyak on the opportunity sometimes in the future.

Best regards from Bali.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 September 2010

The wife and I decided on a last minute holiday to Bali,,,,and on the date we could leave & return to Melbourne,... The Haven was one of the few Hotels available..... but the package was good so we took it on blind faith.
We had a late arrival but checkin was quick & smooth. The room was spacious, clean and modern. The En-suite included a large bath with shower overhead. The shower rose was the size of a dinner plate and the water was hot with plenty of pressure.... the wife was happy !!
The pools were great.... and although I've read a few reviews commenting on the lack of seating.... we had no problems at all.
There are only a few things I had concerns about..... the first being the cost of drinks in both the restraunt and the mini-bar. $15 is a bit much for a gin and tonic.... and $9 was also over the top for a mineral water.... so we brought our own drinks in...
We stayed on the 4th floor.... and if you're wary of heights.... the balcony handrail is far to low.... you wouldn't want to be out there after you've had a few drinks.
Finally.... there is a problem with dampness in the En-suite.... I'm in the building game and I picked up on it immediately. The En-suite smells a little "musty" and water stains are obvious on the floors and walls. This will be a major issue to the Hotel in coming years as it seems to be happening in "every" room.
All in all... we were very pleased with our stay at The Haven.... the staff were obliging and helpful.....would we stay there again ? ...... probably...... and we would recommend it to our friends..... at least in the short term.

  • Stayed September 2010, travelled as a couple
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Helpful?
1 Thank delbidoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dewimas, Manager at The Haven Bali, responded to this review, 4 October 2010
Dear “delbidoo”

Greetings from The Haven Seminyak!

Thank you for taking your time to share your recent experience in staying with us on TripAdvisor.

We are delighted to learn that overall you loved your stay at The Haven Seminyak. Thank you for your comment regarding the room and glad to learn that your wife’s enjoyed it.

Regarding our beverage, we will forward your concern to our F&B team for further review. We also apologies for the inconvenience of the smell and please be assured that we have taken serious note of your concerns and have followed up on the issues with respective departments. We appreciative your comments on how we can improve the quality of our product and service.

Once again, thank you for taking your time to provide us with the feedback and we do hope you will grant us a chance of serving you again in the near future.

Best regards from Bali.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 September 2010

I stayed in the Seminyak with 6 girls for 7 nights in August. I am a university student from Canada and was looking very much forward to relaxing at the Haven. We stayed in the suites section. I forgot to put my cell phone in the safe the first night we arrived. The second day housekeeping came into my room to clean and stole my cell phone. The hotel has since fired the employee and is sending my cell phone back to me.

I regret to say that this is quite unfortunate because it costs a lot of money to stay there. I have had the inconvenience of buying a new phone and also without a phone while on holidays.

I would not recommend this hotel to anyone.

  • Stayed August 2010, travelled with friends
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Helpful?
Thank AislynnBrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dewimas, Manager at The Haven Bali, responded to this review, 29 September 2010
Dear "AislynnBrown",

Thank you for taking your valuable time in sharing your recent experience during your stay at The Haven Seminyak, Suites | Hotel | Villas.

On behalf of the Management and Staff of The Haven Seminyak, we would like to address our deep apologies for the inconvenience experience in regards to the mobile phone. We truthfully believe we have contacted you separately to address all the issues as well the solutions that we have immediately taken to find your valuable items. Immediately we had been corresponding with you in returning this to your resident. We truly understand this would not be able to replace all the inconvenience situation, however we still hope that in the future, you will be giving us another opportunity to welcome you and to show the truly Balinese hospitality which offered by our team member. We assure you that immediate action plan has been implement to prevent similar case taking place in the future.

Once again, thank you for sharing this feedback and we do hope to welcome you back at The Haven Seminyak, in the near future

The Management.
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Sydney, Australia
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 September 2010

We stayed at the Haven in the suite area in the beginning of September. We were very excited to read the reviews before we left and we had a wonderful time! The suite area is beautiful. They have a number of pools surrounded with lush tropical plants, pool side chairs for everyone and very attentive towel and drinks staff. The one negative comment I would make is that they are not real good at mixing the drinks and they are quite expensive (100, 000 RP approx 12 AUD) But the room was heaven! large lounge room with a flat screen TV, full balcony with day beds, the air con worked well and the bed was large and comfortable also with a flat screen TV! we had no problems with the cleaning staff, a few times we put the do not disturb sign on the door and they would always call us later on in the day to see if we wanted it cleaned or fresh towels etc. very attentive.
The staff were exceptionally friendly always smiling and saying good morning- the one down side is they didn't speak Indonesian and even when we greeted them with the local hello they would always Say "hello" back. I always enjoy learning a bit of the language when I am overseas so this was a bit sad :( the breakfast was also great with a huge selection and they even had Vegemite which was great!. Everything was clean and spacious and nothing was too much trouble for the staff, we were very spoilt! Our Driver Juni was GREAT! So if you stay ask the transport people for Juni, he will show you a great time for a reasonable price.

Sabene restaurant was delicious and good value for the hotel restaurant, the Spa was expensive approx 50 USD for a massage but it was relaxing and quiet- I would recommend perhaps going for one treatment there and then getting cheaper ones out in the town.

It is very modern, very clean and very exciting for a young couple like us.
Apart from the expensive, not very well mixed drinks! And the fact that they kept us waiting for about 15 mins while they checked the mini bar when we checked out, it was an AMAZING place to stay and would recommend it to any couples wanting a break and families who want a little slice of heaven in Seminyak.

We will visit again!!!

  • Stayed September 2010, travelled as a couple
    • Value
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Helpful?
Thank ollieandkelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dewimas, Manager at The Haven Bali, responded to this review, 4 October 2010
Dear “ollieandkelly”

Greetings from The Haven Seminyak!

Please accept our gratitude for making The Haven Seminyak as your holiday destination of choice and for taking the time to provide us with feedback regarding your stay.
We really appreciate your compliments on our suite, the beautiful surroundings, pool and suite facilities. We are happy to hear that our staff has provide a great service to you and glad to learn that they are a part of your memorable experience. Especially for Juni, will definitely forward your compliment to him.

We do always try to offer various breakfast menu to our guest in order to meet their satisfaction. Glad to learn that you’re enjoying it. We do admit that there are some improvement needed especially on drinks, and we have addressed this to the concerning department for further follow up. Your feedback on these matter is highly appreciated.


Once again, thank you for your kind comment. We do hope to have the opportunity sometimes in the future to welcoming you back as well as to share a bit Indonesian Language to you.

Kind regards from Bali and Terima Kasih.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Haven Bali

Property: The Haven Bali
Address: Jl. Raya Seminyak 500, Seminyak 80361, Indonesia
Region: Indonesia > Bali > Seminyak
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#12 Business Hotel in Seminyak
#39 Family Hotel in Seminyak
#48 Romantic Hotel in Seminyak
#51 Spa Hotel in Seminyak
#54 Luxury Hotel in Seminyak
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Haven Bali 4*
Number of rooms: 192
Official Description (provided by the hotel):
Welcome to The Haven, a resort that brings a natural elegance into one of Bali's most animated areas. With its sophisticated contemporary design, The Haven sits befittingly alongside the chic shopping strips and eclectic mixture of urban dining and party venues of Seminyak. Being only a short distance from the ever-famous Seminyak Beach as well, where we have our very own exclusive Beach Club, this resort is made for the modern traveller coming to Bali, the Island of the Gods. Surrounded by verdant landscaped grounds and two refreshing swimming pools to choose from, that tropical holiday feeling is with you throughout your stay. With 3 complexes of accommodation, our hotel, suites or villas, complete with modern amenities and designer furnishings, there is something for everyone at The Haven Seminyak. This urbane refuge is also home to the alluring Atma Spa, two vibrant international restaurants, a hospitable departure lounge, meeting facilities, a fitness centre and numerous guest activities and facilities. The Haven Seminyak is exactly what it says it is: your exclusive refuge in the very core of Bali's most happening area. ... more   less 
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Also Known As:
The Haven Seminyak Hotel And Suites
The Haven Seminyak Hotel Seminyak
The Haven Hotel Seminyak
The Haven Bali Seminyak

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