Our group took two rooms. One was an ocean facing room and the other was a one bedroom villa so I will review both. First I must say that the W can arrange for a fast-track visa process after landing at Bali airport and it was totally worth it and I would highly recommend it. Overall the W is one of the best hotels on Bali but there are some issues I would not have expected from a hotel group as established as W and Starwood.
After check-in together ,we decided to see the ocean facing room first ( Room 530 ) and we were very impressed with the large bathroom which had a skylight, the sitting area which had a good view of the beach and the balcony with a daybed and table and chair. If we knew then what we know now we would have gotten an ocean facing room too. So afterthat we went to the villa (43) and the pool pump was roaring and the two aircons were loud as a monster truck rally and there was no water in the villa for the first hour and half. And when the water finally came on the water pressure was miserable. A rain shower looks good but not when it only manages to drizzle. I liked having a private pool but I would have preferred to stay in the main building with proper running water . And whenever one flushed the loo, water leaked out from somewhere all over the floor. I am not sure if the problems were only in our villa. The paths around the villas are bumpy so if you have a baby in a push-chair or use a wheelchair you will have to call for a buggy to pick you up and drop you off everytime and sometimes the front desk did not answer the telephone.
As for their much lauded "whatever/whenever" slogan. I guess it is pretty much that...a slogan. In the rooms there are DVD players , but they only play DVDs from within the region so noticing that there are the facilities to link up your laptop with the TV screen we called down to the front desk for a cable. They said that they would check for us and get back but two days later there was still no reply when we checked out. At the gift shop I asked for a piece of scrap paper to write something down and the "talent" looked at me like I asked for a kidney. And having no rupiah on me I asked the front desk to post some letters and post cards for me and put the postage onto my account but no that was too difficult and I had to change money first and give them cash.
The hotel is isolated from Seminyak with a long access road that isn't meant for walking down and the beach is so filthy it resembles a rubbish dump so we stayed in the resort for the entire stay. The Away spa is great and the staff are friendly and always have a smile on their faces. The gym is quite big and with new equipment. The pool is large and beautiful but there is not much shade at all. The library is well stocked with books and magazines and it was pleasant to stop by when the sun made it too hot to be outside or it was raining. Breakfast is at Fire and as other reviewers have said it is a fantastic experience. Dinner at Fire was also great with local food on the menu and a wonderful bread basket. Starfish Bloo on the otherhand while having a better location and great interior design and friendly service offers the most underwhelming food I have ever had at a SPG hotel.
I would stay here again but in the main building and I would make more of an effort to eat outside the hotel.
- Official Description (provided by the hotel):
- Escape hectic philosophies, and why not plunge into vibrant glitz amidst natural splendors? We're a new found playground along the shores of Seminyak, where trendsetting chic restaurants, clubs, fashions and eclectic galleries await discovery. ... more less
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- Also Known As:
- w Retreat And Spa Bali - Seminyak
- w Retreat & Spa Bali - Seminyak Hotel Seminyak
- W Bali - Seminyak