Wife and I traveled with our 17months old for 6 days to Bali for the 1st time. I have contacted Craig prior to our trips and he did a great job in getting the almost all of my wish list (thx) with the WHEELS pickup, the baby bed, quiet room and upgrade (upgrade to better room was promised but ocean view was not guarranteed). BTW, I am a SPG gold member. The car pickup was smooth and we were personally greeted as soon as we got off the car and the checkin process was smooth. I was impressed the staff presented a letter from Craig stating that he had upgraded me to an ocean view room on the 4th floor. We were very impressed with the room, big, nice, hip and the expected Bose system (I brought Barney's DVD). The shower room was big with skylight with remote door..cool.. I am particularly impressed with the personalization and high quality of service, all the reservation and arrangement were done precisely. I asked the whatever and whenever for a HDMI wire so I could connect my Canon DSLR to the TV and they soon brought up the wire. Although I really wanted to mini HDMI jack which they didn't have but they offered us that they could go out and get it for us if we wanted it, which I doubt most hotel would provide this level of service. A few staff were able to call me, my wife and daughter by our first names and most of the staff have very friendly smile. The breakfast is not just a buffet but you can also order from the menu, nice touch. We had dinner at the Starfish and we were absolutely impressed with the food and I recommend anyone to try it. They had this tuna on hot stone and the duck was just yummy. They had a buy one get one free cocktail from 6-7pm at the Woo bar with free pizza and I must say the pizza is just so good and juicy and the view of the sunset with the music just perfect. The gym is not big but with adequate equipment and the fact it opens 24 hrs is nice. My wife tried the spa and she really like the hip style huge room and she enjoyed the service. We had arranged for a nanny for one afternoon and it worked out very well and it costed around USD 5.5 per hour. The pool experience was very good and the staff sometimes bring complimentary teasing non-alcohol cocktail which also tasted really nice. They have a wired room (library) with a few Imac and printing service (1st 5 pages are complimentary). On our 2nd last day, the Starfish was opened for breakfast to the villa and suite guest and they have a few additional food item as compared to the Fire. Craig invited us to a SPG / villa / suite guests to a complimentary cocktail on a friday evening at Starfish and I thought it was very nice of him. We met a few friendly staff and guests and exchanged our Bali experience which was lovely. On the improvement side, the WIFI as other guests pointed out, we also had periodic drop off and no signal but once we voiced out, they brought a linkysys router and we didn't have a problem after that. I wish the AC in the FIRE is cooler because we were sweating even when we were inside dining the 1st night. I then found they have a wine cellar with a dinning table so they let us dine there halfway. One small issue we had was we ran out of cash and we knew we needed to pay the airport fee 150,000 local currency per person so we asked whether baby needs to pay. At least we were told no and then yes then I asked them to confirm and the final answer was yes. So I had to get extra cash for the exchange but later found that baby does not need to pay, I ended up with some extra local currency left.. oh well, I guess I have to come back to use it. Overall, I am very pleased and impressed with W Bali and thank you for the WOW experience!!
- Official Description (provided by the hotel):
- Escape hectic philosophies, and why not plunge into vibrant glitz amidst natural splendors? We're a new found playground along the shores of Seminyak, where trendsetting chic restaurants, clubs, fashions and eclectic galleries await discovery. ... more less
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- Also Known As:
- w Retreat & Spa Bali - Seminyak Hotel Seminyak
- w Retreat And Spa Bali - Seminyak
- W Bali - Seminyak