Let me start by saying that I would stay here again - we stayed in a one bed WOW Villa and it was gorgeous, the pool was a great size and the room was super workable.
Considering the cost (and the reputation of W Hotels) there was a couple of things I found suprising.
We were obviously there in off season - our Villa was positioned on a 'cross section' of 4 and the other 3 were all undergoing maintenance. It was a little noisy during the day when we liked to use our pool - however the music that we had playing generally covered this - the smell from the paint however was a bit noxious and I would have complained but the solution would have been to move rooms which, after a couple of days doesnt seem all that appealing, and quite frankly I'm not that precious that I'm going to let it preoccupy me and impact on my holiday.
A few previous reviews have mentioned that cleaning times were a bit sporadic - they were - however we called the whatever/whenever service desk when we were going to be out for a while and it would always be done when we got back. When our final bill came we had a bit of confusion over the mini bar as it wasnt restocked every day we were charged each day for the items that were missing - however this was easily resolved when checking out.
A couple of reviews also mention the rather loud air-con...it was super loud, however, it didnt bother me at all as I am an excellent sleeper! and the bed was soooo comfortable.
The breakfasts were fab, though, the first day we went to Fire to be advised that we were actually entitled to the luxury bekkie at the other restaurant as we had a villa - great news, however, 2 days later we had a note in the villa to let us know that we had to go for the Fire breakfast from now on - it was still nice but lacked a few of the extra touches - if we werent entitled to this breakfast I think its a bit tacky to ask us to change mid stay...especially as when we happened past the 'better' restaurant a few days later it was still open for service!
Service from the staff was impeccable - really lovely, friendly and well intentioned. You didn't always get what you asked for but it was delivered with good grace and resolved - the biggest problem I had was with the way that some fellow guests thought it was appropriate to speak to people! Maybe that's what hotel workers have to put up with everywhere but I really noticed it hear - please remember to pack your manners!
We enjoyed the Spa treatment - and the spa facilities were fantastic - yes, i'm sure you can get it cheaper and you can make that call - however we weren't dissapointed - from the start to the end of our treatment it felt like pure indulgence - fabulous. Do note that you can use the steam room and the hot and cold dip pools as a resident at the hotel and not just if you've purchased a treatment - we weren't advised until we went for our massages on the last day so didnt get to do so, but its a nice addition - there is access directly from 'Sweat' the onsite gym.
The communal pools are also gorgeous and beautifully maintained - the beach is not a swimming beach, and not that nice to sit on, so if you like to swim in the sea - this isnt the place to stay.
You can walk along the beach to a few cool bars and restaurants, though its not a very pleasent walk in to Seminyak, I would suggest a cab - and get them to put it on the metre rather than trying to negotiate a price.
- Official Description (provided by the hotel):
- Escape hectic philosophies, and why not plunge into vibrant glitz amidst natural splendors? We're a new found playground along the shores of Seminyak, where trendsetting chic restaurants, clubs, fashions and eclectic galleries await discovery. ... more less
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- Also Known As:
- w Retreat & Spa Bali - Seminyak Hotel Seminyak
- w Retreat And Spa Bali - Seminyak
- W Bali - Seminyak