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Bonsai Villas
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Reviews (212)
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All reviewsbintang supermarketthe main roadown mealslane waysopen airsatellite tvspacious villathree nightslocation is excellentamazing staffdefinitely stay here againbali tripnice poolrudibedroomdriverprivacy
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Reviewed 20 October 2013

I travel a lot and stay in mostly high end hotels. Whilst this property is not high end, in terms of value for money it is definitely 5 star. Ditto other people's comments on very friendly and helpful staff. Tin Tin the driver is excellent and super nice.

  • Stayed: October 2013, travelled with friends
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1  Thank Alex J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2013

Have recently had a 9 day stay with my wife at the Bonsai villas and what a great experience it was, the staff treated us with respect and were very helpful nothing seemed to be to much trouble. Tucked away from the busy main road the Villas was very quite, one would say that the bonsai was very romantic. The rooms were cleaned daily as were the ever changing towel designs the pool was always clean I will return to the Bonsai in the near future. So thank you to Rudi,Melv, Muss, Ari and all the staff that made our stay a memorable one. Lee and Sue

  • Stayed: September 2013, travelled as a couple
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Thank Lee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2013

I stayed at Bonsai villas for a week and it was a great experience - the rooms are fantastic value, in a good location, and have everything you need.

I fell quite ill on my last night in Bali and the staff went out of their way to assist - one even took me to the doctor personally. I can't express my gratitude enough as they were so helpful and friendly, nothing was too much trouble.

If you are looking for valuable accomodation without unnecessary frills (eg breakfast, not needed in Bali!) then I definitely recommend Bonsai Villas!

Thanks to Rudi, Ari, Muss and the other staff members for a wonderful stay :)

  • Stayed: October 2013, travelled with friends
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Thank Wendy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2013

Thank you to Melv Rudi and all the lovely staff ..you guys were amazing for your charm generosity and caring for our whole five days ...the experience was beyond reproach from design of the villas to the awesome towel designs that changed every day. The shower was never a problem to us ..although other people have commented previously, there was plenty of hot water for our needs , The location is perfect for shopping and dining try Sip for great French food and even though you don't do breakfast Cafe Seminyak right next door on the main rd does the best traditional English breakfast ...love to bring my family from Aus next year it's the perfect place for a family or four couples to book out the villas with that beautiful warm pool to share..we really enjoyed our stay

Room Tip: This is great accommodation in a fantastic location they do not do food here but if you want to cook they have all the utensils ready ...let me tell you there are fantastic restaurants nearby....
  • Stayed: September 2013, travelled with friends
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Thank BidadariGM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bonsaiseminyakbali, Owner at Bonsai Villas, responded to this reviewResponded 26 September 2013

Dear Jackie & friends
Our brilliant guests are why we do what we do.It was fantastic to meet you and it was our pleasure to have you stay with us. Thanks for acknowledging our staffs efforts in providing the 4 of you with the best service we can offer.We look forward to you returning.with your family and taking our 4 villas which we can ensure will be a very happy time for all.
Kind regards
Rudi & staff.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2013

Bonsai Villas is a small property about 150 meters off the main road on Jalan Raya Seminyak behind one of the landmarks of Bali the Bintang supermarket. There is a narrow single car width road leading to the property and the four villas are built around a central pool.

Reception is on call 24 hours and housekeeping is quite efficient. No restaurant and no room service. A lot of Restaurants do deliver. There is a restaurant delivery service with printed menus from a lot of the restaurants in one booklet called Hallo (No it’s not my spelling error that’s the name!) www.hallorestaurants.com

We had made arrangements for a 2 way Airport transfer with Bonsai and we were received by their representative and escorted to the car. We were in a hurry and so forgot to pick up a sim card at the airport. When I mentioned this to Tin Tin who received us, he helpfully tried with a couple of shops enroute but could not get the ones we wanted. The one we were looking for was the Telekomsel Simpati Sim card (Just say Simpati) and you also should look for the same.

On check in Rudi, the owner welcomed us and gave us a small orientation and info on the popular hangouts, money changing, transportation etc. along with a few maps with the interesting places marked out and was pleasant and friendly.

We arrived about 10.00 PM after leaving Phnom Penh 12 hours earlier, transiting at Kuala Lumpur and were tired hungry and thirsty. We gave him our passports and went to the room to place our luggage and returned when Rudi asked for the payment. We told him we would give it to him in the morning and were just going out for dinner. He insisted on keeping our passports till we settled up. We went back to the room irritated and dug out the AUD from our luggage and made his payment, retrieved our passports and went out. Because of this we were late for the last order at a nearby restaurant and somehow requested the staff to give us whatever was available. If he had been a little flexible we would have enjoyed our first evening out at Bali.

Holding someone’s passport is against the law anywhere in the world. No one can keep your passport and any doubters can Google on this subject. Some hotels illegally do it to ensure payment of their dues before departing. We had just arrived; he already had all my credit card details so there was no risk of the hotel dues not being paid and the entire luggage was placed in the room too.

Rudi in person is very pleasant and helpful and while going through some of the reviews where people have criticized him he had responded very rudely. This was a big negative when we were checking out places to stay but even then went ahead. He should understand that a lot of the reviewers are not criticizing him but advising him about the resort layout or amenities that he should modify or problems he should attend to. He takes criticism on Tripadvisor very personally and becomes aggressive and confrontational. In the service industry one cannot afford to have that attitude.

From what I read in Tripadvisor about the various issues with the resort, when we were researching for a resort at Bali, I found the following on first-hand experience to be true and Rudi should do something to straighten them out.

When one person complained that the outdoor sit out area of the Villa was too humid and hot to use during the day and this area becomes useless to the guest, his response to the guest was that he Rudi could not control the weather and maybe the guest could. The reviewer was right and when we were there in end April the outdoor area was not very pleasant to hang out. We all know how hot and humid any tropical climate is. A few guests have said the same about this outdoor area so Rudi should look into investing some money and enclose the full area either with full height sliding windows / glass or some equivalent and install a powerful Air Conditioner in the sit out area.

At Bonsai Villas, in a few things design considerations rule over practicality.

Some guests have also mentioned the inadequacy of the quantity of the bathroom hot water from the geyser. Rudi’s response was that he had the same geyser at his residence and 3.5 persons would shower without any problem. We were a family of 3 and were there in end April so the weather was hot and humid. Hence we used to shower twice or thrice a day and we had a lot of experience with the geyser. The second person would have to start to shower in tepid water which would rapidly become cold towards the end. The third person would have to wait for a while and then shower. Again he must put out in some money and upsize these geysers

The open bath and toilet did not bother us much but during the rains the area may be difficult to use.

The Wifi was spotty so we had to go across to an internet cafe as we had to change our tickets and make a payment to the airlines. The last thing we needed was to lose the signal in the middle of an ecommerce transaction. For other things the Wifi was fine.

The lighting in the rooms and the sit out area could have been brighter to give a vibrant and lively feel to the place. The lighting is too dull to be even classified as romantic.

The Towel origami everyday was a delight. My daughter used the pool a lot and it was fine.

Mosquitoes are a problem here as in much of Bali and they placed mosquito coils in the room at sunset even if we were out. We were also carrying and using our own so the combined effect kept the Mozzies away.

Lastly the bedroom air conditioner does an OK job of cooling the room but does struggle with its compressor being on all the time to cool the room. A slightly larger one would have let the Air Con cycle on and off periodically and thus not overwork itself.

The location and the price are the plus points of Bonsai Villas. The beach is a good 15 - 20 Minute walk but in the daytime hot sun one should only take a taxi and not try to walk.

All in all it was a passable experience.

  • Stayed: April 2013, travelled with family
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Thank JKK459
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bonsaiseminyakbali, Owner at Bonsai Villas, responded to this reviewResponded 21 September 2013

There are a few corrections needed for this review.
When we send our confirmation receipt we clearly state if you have only paid a deposit or just given credit card detail please pay the balance on arrival.This especially applies to card holders as we do not have facilities to process same until the guest arrives giving us access to the card to proceed.A failure to have any kind of payment leaves us open to a guest to up and leave with no payment.This has happened a couple of times to us.All business`s make rules which in our case our staff must try to adhere to.However normally we are happy to wait until the guest has settled in and pay when it suits them.
Its a pity you like 1 or 2 other guests ignored our sign in each villa , stating IF YOU HAVE ANY SUGGESTIONS OR COMPLAINTS NOTIFY THE STAFF OR RUDI AS SOON AS POSSIBLE .SOME THINGS CAN BE RECTIFIED IMMEDIATELY OTHERS MAY TAKE TIME OR ARE OUT OF OUR CONTROL.
Unfortunately you have waited 5 months to submit your review with some of the comments you made already attended to.Its also a pity you had to use other peoples reviews to add to your complaints.
We advertise our villas as 1 bedroom villas for 2 persons.The personal hot water units are quite sufficient for 2 normal showers, if 1 person uses excess there must be a short wait for a 3rd person to use.We are doing our best to conserve water and electricity which is in short supply in Bali.
The 2 villas which are open one side have only the shower open to the elements.We get often get requests for villa 1 or 2 from some guests hoping it rains when they shower.
The pool area has 4 pool loungers with beach umbrellas for shade.The pool temperature is governed by the sun just as in all tropical area`s .A suggestion to cover half a small pool is not a practical suggestion.
I don`t think anyone wanting 5 star accommodation can expect it for $ 100. per night.
Regards
Rudi

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