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“Ok but not for next again” 3 of 5 bubbles
Review of Bugan Villas

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Bugan Villas
Ranked #185 of 409 Speciality Lodging in Seminyak
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Ok but not for next again”
3 of 5 bubbles Reviewed 8 October 2012

We stayed for 2 nights at Bugan Villas. The villa is big and a bit old, room is nice, air-con working properly, but too many mosquitos lucky i brought repellent. The dining room and bedroom are separated by the pool, but there's only one phone in the dining room so it's uncomfortable. I booked this villa from the website with Ms. Triana, I asked for extra bed but it's not prepared. When I tell the villa staff he said he didn't know and he said Ms. Triana already resigned. It's weird because last week she just emailed me. So, 3 of us then just sleep on 1 bed since it's big enough. On the check out date, the staff gave me invoice to be paid and I said i've paid it on booking time then i showed the voucher, he seemed a bit confused but then ok i didn't have to pay. I think the management should train their staffs better.

  • Stayed October 2012
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank marniewa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VERONICA_R_TJAHYONO, Owner at Bugan Villas, responded to this review, 27 December 2012
Dear Marniewa,

First of all, I would like to apologize for all the inconvenience that you have been experienced during your stay with us at Bugan Villas.
We also apologized that we can only get back with you this time, there has been lots of going on that we as a owner did not realize until this time. Therefore, once again many apologizes for all customer that has been served very badly during their stay at Bugan Villas.

Yes, Ms. Triana has been resigned due to fraud and embezzlement problem.
And one more thing our website is www.balibuganvillas.com NOT www.bugan-villas.com.
All reservation going through www.bugan-villas.com was taken by an agent called Bali Fantastic (also usually known by Mr. Arifin) that also has problem with us. Two of them (Ms. Triana and Mr. Arifin) asked our customer to pay the booking to THEIR PAYPAL account not to the office account. Therefore when you are coming down to Bugan Villas, we just realized the matter that is why the new staff in-charge still confused when you showed him your voucher, because we actually did not received any payment when you made the booking and we did not issued any voucher at all.

Therefore, we as the owner would like to offer you our sincere apologize for everything that made your stay very uncomfortable. Thank you for your understanding.

Regards,
Veronica R. Tjahyono
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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80 reviews from our community

Traveller rating
    52
    8
    9
    2
    9
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Any
English first
Jakarta, Indonesia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 29 September 2012

Ms.Triana The Manager at Bugan Villas went out of their way to make our stay perfect.
Within 5 minutes of arriving, the villa manager had organised the villa maintenance man to come to our villa.
We offered to pay something but Triana insisted that there was it was free. What a fantastic start to our stay!
The level of service was consistent throughout our stay and nothing was ever too difficult when it came to booking restaurants, bars, transport etc.
The villa itself was fantastic, it was clean, with a comfortable bed and a decent sized swimming pool. We did a lot of research when booking Bugan Villas and it was a little more spacious than similar villas in the same area.
The breakfasts were made to order with a variety of options. I'm not sure what time they finished but we never rose early and this was never a problem. We ate lunch by the pool a couple of times and the standard of food was good.
Bugan Villas is located 5 meters down from the main street, smack bang in the middle of busy Seminyak, where many of the good restaurants and bars are located. Despite this, at no time did we hear any street noise in the villa. We could hear the neighbouring villa when they used their pool but this was not a problem and is obviously to be expected in villa complexes.
We thoroughly enjoyed our stay and would highly recommend Bugan Villas.

  • Stayed September 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank 477Bruno477
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surabaya, Indonesia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 27 September 2012

Let me begin by saying that Bugan Villas are absolutely amazing. We spent five luxurious nights in Villa 2 as a part of our honeymoon from September 4th - 8th, and were very impressed with everything.

The private pool and outdoor shower & bathtub were incredible. The pool was a perfect size for six peoples. The villas are very private, relaxing and serene. We were welcomed,the Villa was beautifully decorated.

We also had a free half hour full body massage which was amazing. This was honestly the best massage I have ever had.

The serving and cleaning staff was amazing. Bugan Villa were clean and service was quick.

Overall the experience was wonderful, The Manager Triana were very courteous and great.
I will remember you Triana,you're so lovely.

Room Tips : We stayed in Villa 2 and it was perfect.

  • Stayed September 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 5 September 2012

4 of us were hoping for an amazing holiday after a terrible year and it turned into a disaster!! There are Mosquitos everywhere! My 1 year was bitten on her first night......22 bites to be precise and she was unbelievably sick. We spent 3 weeks after coming home in and out of hospital due to the bites. We all couldn't escape the bites no matter how much repellent we put on. The owner has not apologized or even replied to emails which is just disgusting.
Avoid!!
The pool was too cold to swim because it is shaded all day.
Worst experience I have ever had and just heartbreaking to watch my daughter go through what she has.
I have never had to write a bad review in all my years of travel so it's disappointing to have to do so now

  • Stayed August 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Sally J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 3 September 2012

Triana the villa manager and Made our driver is the best people ever!!! They make things so convenient for us. They dont charge when u ask them to send u nearby. Which is really great! U want great service and at a good price, this place is worth it. Triana is always contactable and assist promptly. The teat of the staff is great too! They are very well mannered and friendly. We love this place. It's a 3min car ride to potato head and Kudeta. You won't much at your door step to see and eat. But they will send u to places u wanna go. :)

  • Stayed September 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Xenho08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
271 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
3 of 5 bubbles Reviewed 3 August 2012

Like many reviews I've read,true enough Villa 1 is the one pictured. We had a chance to take a peek into the other villas there, they looked hardly like any of the pictures shown online.

To be fair, the villa was relatively well kept. If you come from from the West,and this is your first Balinese experience, you'd probably be awed. Being from the East and (not flattering myself) relatively well travelled within the region, I find this property second class to many within the vicinity.

It does not have a proper check in counter, the breakfast was made cold and looked like they had them prepared the night before or bought them elsewhere, they had convenient access through a backdoor "locked" with a log through the door handle which compromises with security, there were floating substances in the pool, the jacuzzi was pumped out during the day which was stupid, they were life cockroaches crawling out of our rolled brand new towel, blood stains on the glass window, algae growing everywhere....
Plus, if you don't ride a scooter and the one and only driver is not around, you are basically screwed stuck in the villa at night. Though you could still call for cabs, but the wait could take "a while".

Fortunately, most of the staff are friendly. Although 80% of them speak almost no English,they would try their best to understand you or run to get someone who would. That is...when you find them. Don't bother calling them from your villa. Just walk out to the guard room to look for them.

DO NOT attempt to let the villa staff plan your itinerary. They would get someone they know to "help" plan and we had our itinerary compromised. Except for the water rafting we emphasized on experiencing, the massage was the most unbearable 2 hours we had on the trip. Our seafood dinner was reduced to 1 weird looking fish, 2 meager-looking prawns and some veg, when what we saw on the brochures had lobsters and everything. All for - US10 cheaper per pax. And they had attempted further to charge us an arm and a leg for the next day program. Luckily we didn't had too much beer... My mistake was not to take time off my work to sit down and plan the itinerary, thinking Bali should be relatively safe to book everything through the hotel/villa. I was so wrong...

Shower is outdoor. So,if it's a windy night and u need a shower, good luck. And,pebbles hinder the entrance to the shower. Be careful not to twist your ankles as you enter. Bath tub is huge, but it's rather awkward to get out of it cos there is no aiding structure and the tub is rather deep. Not suitable for younger kids and old folks. The shower head cannot be pulled to a length in the tub, so, taller guys thinking they do not like to beat the wind to shower outside will have to sit in the tub like a kid to wash up.

And, try not to dirty the bedsheets while you are there. We left marks to see if they change the sheets. Quite sure they don't, though they do tidy them. If you are a hygiene freak, do bring you own towels. Most towels there are stained.

Room Tip: If you really have to take this villa, Villa 1 is still your ONLY choice.
See more room tips
  • Stayed July 2012, travelled with friends
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank GeorgeJorgimoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sylvia Y, Manager at Bugan Villas, responded to this review, 15 August 2012
Warm Regards From Us Bugan Villas

Thank you for choosing Villa us to fill your holiday ..

Sorry if you have a problem about the breakfast. Indeed, while we ordered breakfast from the outside, but we've been trying to keep food warm by asking you, "what time you want breakfast in the morning .."

And if there is substance floating in the swimming pool .. it is to keep the pool chemical balance ph with the water situation in Bali, making it safe for use by guests when swimming.

For the jacuzzi that lights when daylight, a sign that our staff are working well in terms of checking and cleaning the swimming pool and jacuzzi. if you want to enjoy the jacuzzi of your own, please ask our staff to turn on the machine jacuzzi.

For your information about the presence of blood in the window. It is not blood but old paint window sills.

of if you want to travel when the evening. of the villas only limited taxi petrified. because of our free shuttle to the provisions as my driver available , except you request one day before to standby for you

as a manager in Bugan Villas, I am against you saying that we receive a commission from your activity. and that as long as I remember, as long as you stay in Bugan Villas busy you are at it with your own event with your tour agent.

each villa has a unique architect to show characteristics of the villa. same thing with Bugan Villas, we prefer the bathroom outside, because we want to provide comfort villa with tropical nature.


and I mentioned it once again, that your sheet will be replaced by our staff for two days and stained towel. we do not have time to check every towel that comes from the laundry. but trust me that your towel is clean towel

with due respect us. I on behalf of all staff Bugan Villas apologize if it's a mistake to understand makes you feel uncomfortable. but it sure is that we provide the best, thank you for your advice and see you again in the next holidays.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 20 July 2012

We have just returned from our 7 day stay at Bugan Villas. This place is great. My family of 4 adults and 2 young children enjoyed this Villa very much. In response to previous reviewers - we did not have any spiders or lizards present, our villa was cleaned on a daily basis (cleaners would clean once we left for shopping / tours).
The breakfast is basic (continental / eggs / toast or Indonesian), and often arrived at room temperature but this was easily fixed by heating the eggs in the microwave.
Nothing was ever too much for any of the staff, and they even organised a beautiful birthday cake for my mum - complete with staff singing happy birthday, and cutting / serving the cake to us.
The driver (Marday) was wonderful and my children were very sad to be leaving him.
I would highly recommend this Villa. It is walking distance to a great restaurant (Pavilion) and the driver will happily take you where ever you need to go.

  • Stayed July 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Clarktravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bugan Villas

Property: Bugan Villas
Address: Jl. Batubelig No. 133, Seminyak, Indonesia
Phone Number:
Region: Indonesia > Bali > Seminyak
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #185 of 409 Speciality Lodging in Seminyak
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Bugan Villas 3.5*
Number of rooms: 12
Official Description (provided by the hotel):
Bugan Villas is a contemporary resort located in Seminyak away from the dizzy rush and bustle of Kuta, yet still near to the shopping center, world class restaurant & nightspots. It is comprising 4 spacious 3 bedroom villas, set in idyllic landscaped gardens with lotus ponds & private pools. Gives a sense of privacy and ultimate luxury while having close access to all the facilities Seminyak has to offer. ... more   less 
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Also Known As:
Bugan Villas Hotel Seminyak
Bugan Villas Bali/Seminyak

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