We arrived with our booking.com credit card guaranteed booking from March to be told that they were overbooked and had put us in their other property. The manager then proceeded to tell me he had called me and had emailed booking.com to inform both of us of the overbooking.com. Neither booking.com or I received the notification. When I asked for copies of the emails the manager allegedly sent, they were conveniently deleted. I confirmed that booking.com did not receive any emails by speaking directly to booking.com with the hotel manager on the phone line. Booking.com rebooked us into an alternate hotel,but in forty years of business and leisure travel this is a first. I would not recommend Khayangan Dreams under any circumstances after this experience.
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- Also Known As:
- The Khayangan Villas Hotel Seminyak
- The Khayangan Villas Bali/Seminyak