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“Professional service just not as good as it could be.”

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The Seminyak Beach Resort & Spa
Ranked #28 of 146 Hotels in Seminyak
Wellington, New Zealand
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Professional service just not as good as it could be.”
Reviewed 18 June 2014 via mobile

Now unfortunately for this place we stayed 6 nights at the komoneka rasa sayang in Ubud, that is to say when you arrive at that place after every outing they said "welcome home" and meant it, type of service. This place really needs to send it's staff through that place as the service and quality is hard to describe. Rotate some staff I say!

Here we are at The Seminyak for 7 more days. It has beautiful pools and grounds. Gorgeous. Yes the beach has hawkers that ruin your infinity pool jive... But you can tell them firmly no and you're also welcome to ignore them.. Ie harden up it's not the end of the world. Who thinks direct onto public beach in a country like this would not have beach sellers? uh.
Room is really nice and of course breakfast has a massive selection. Plus a couple if chef's who do some cooking.

The problems are in the little things; no consistent setting of the room after service or for turn down. Half empty or non existent toiletries and towels. Inattentive staff; if you're anywhere front reception don't make guests feel like they are interrupting the Facebook chat or photo share review. Do that out back.
It's almost like the 5th star hasn't been earned except around appearances, as this is truly a great looking resort.
Oddly enough, the security guards who assist with traffic crossing out front are exactly the level of job responsibilities-outcomes that inside need lol. Great guys.

Few more days to go, so providing we don't have to chase missing things anymore, it may get better?

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Jaffa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSeminyak, The Management at The Seminyak Beach Resort & Spa, responded to this review, 28 June 2014
Dear Jaffa B,

Thank you for taking the time to share us your experience during your stay with us.

We are committed to providing wonderful memories for all our guests and as you can imagine, we are disappointed to learn that we have failed on this occasion. Rest assured, all your feedback has been brought up to department concerned for immediate rectification.

We would like to apologize for the areas that fell short of your expectations. We certainly hope to welcome you again for a renewed experience.

Warm regards,
The Seminyak Beach Resort and Spa Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (553)
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Australia
Level 5 Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 15 June 2014

I have been travelling to Bali since 1979 and have stayed in the full range of accommodation from family compounds to 5 star luxury. Without a doubt, The Seminyak Beach resort is one of the best places I've stayed. In a nutshell, they do everything so well from the welcome check-in (we were upgraded to a spa room-thank you once again Putri) to the non-intrusive yet very helpful and friendly staff who all seem to enjoy working at the hotel (which is not the case with all hotels). The room was very well appointed with a king bed, spacious walk in robe, large double bathroom, great shower, wi-fi, and a lovely balcony with ocean views and quiet air con. The location is excellent; right on the beach, very close to the main shopping centre (easy walk in a few minutes) and surrounded by good restaurants and bars. The grounds and gardens have and understated elegance, perhaps not as green and plush as some other 5 star hotels nearby but there is a sense of tranquility and spaciousness that pervades the hotel that is very comforting. I chose the hotel when I saw a picture of the wet edge pool right on the beach (I'm a regular surfer but wanted a place to relax with my wife for a few days where I could still connect with the ocean. It was fantastic; the pool was brilliant, large enough to swim a few laps if desired yet so great for just swimming around in and watching the surf or floating with my wife. The demographic was certainly a majority of couples relaxing and enjoying the peace (no groups of loud drunks and thankfully no swim up pool bar...There was a very relaxed and unpretentious yet elegant atmosphere. The outdoor breakfast area was spacious and very well appointed; the buffet breakfast one of the best I've experienced in years-western, Indonesian, excellent coffee, wonderful fresh fruit, delicious breads...the perfect holiday breakfast. I was very impressed by the hotel and immediately felt at home, yes it's easy to feel very attached to a place like this, I seriously did not want to leave after just two nights. Forget Ku De Ta and Potato Head , hanging out at the pool here is a far more relaxing and enjoyable experience. It's also great value for money. I look forward to my next visit. Thank you to all the staff for a great stay

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Graeme C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 4 June 2014

The infinity pool is great, especially in the evening. Just laze at the pool, watch the beachgoers and the sunset......

This hotel has beach access. After a great time at the beach, just walk up the steps, wash yourself clean using the taps and shower next to the pool and you can jump into the pool.

Besides the great service , the great food and ambience, the pool and beach access are my favourite features of this hotel. Not to mention Ku De Ta is right next door.

Restaurants are nearby. E.g. Sea Circus is a 3 minute walk away. Teatro Gastroteque is 5 minute walk in the other direction.

Room Tip: First floor rooms have patios that allows you to walk to the pool and beach. Very convenient.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Angela L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 3 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 30 May 2014

Loved this resort! I am in the Travel industry and was checking out a few hotels, this resort was far superior than the other two. Boutique feel with fantastic service - nothing was too much trouble. I thought I lost my camera so they rang my previous hotel, they rang day spa's and made bookings at no charge and were very helpful with any queries we had on locations for shopping and restaurants. We also loved that we could walk straight onto the beach and walk to Ku de ta, Potato Head, also Woo bar at the W made fantastic cocktails. The room was lovely but my only complaint was a cold shower on both mornings not sure why but it was fine in the afternoons when we had a shower. Laying by the infinity pool ordering lunch and drinks was a highlight and would definitely come back and stay here again!!

Room Tip: Beach wing
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Danal1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Jakarta Raya, Indonesia
Level 6 Contributor
120 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 29 May 2014 via mobile

I stayed at room 3202 with ocean view. We stayed for 3 nite total.
I stayed here with my wife n 2 kids, 3 year old n 5 year old. The room was pretty big.
First we had 1 bed king size, but my wife want to have another extra bed so we can sleep more comfort. I thought we will have another charge to pay for extra bed. But when I came to the reception, they know that I stayed with 2 small kids, so they gave us a free extra bed.
Usually I know a lot of hotel will take this opportunity to get extra money from extra bed, but this one not.
Staff was really friendly n nice with my kids.

My son n daughter love the beach seminyak so much, they have a long sand beach, so u can play around, running and sitting, the beach more like private beach.

The thing that need attention is the shower, the hot water pressure was running down when I took shower around 6PM, the engineer from hotel said its due to people taking shower at the same time so The pressure is down a little bit.
Second sometime we smell some rusty or old pipe smell coming out from the shower.

The room was nice decor with woden floor n love the design of the bathroom with glass partition so we can see our kid playing inside the bathtub while we watch movie.

The swimming pool area was amazing,we took many photos while we swam, the pics were wonderful. If u swim, better bring a waterproof camera so u can take picture a long the pool.

They have some gazebo, so we hang around n chill while we were watching sund down, no need to go to kudeta or potato head. The scene was wonderfull.

Last thing, breakfast is okay, taste is good but need more combination. I can not say much but u can add more variety of local food or american breakfast. Croissant chocolate is my favorite and also different combination juice everyday, just love it.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erik_Swy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSeminyak, The Management at The Seminyak Beach Resort & Spa, responded to this review, 30 June 2014
Dear Erik_Swy,

We really appreciate your positive feedback regarding your stay on May at our resort and are thankful of your constructive comments since it allows us to provide an opportunity to improve our property and service quality.

Once again, thank you for your feedback. We do hope to welcome you and your family back to our hotel in near future, please do not hesitate to contact us directly at reservation@theseminyak.com for special repeater deal.

Warm regards,
The Seminyak Beach Resort and Spa Management
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Perth, Australia
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 May 2014

My first time to Bali. Stayed at this Resort with some girlfriends. 100m from Ku De Ta, and a stones throw from La Lucciola and Potato Head. Walking distance to small market and Seminyak Square. Great location.
Rooms were beautifully appointed. We had booked the Garden Wing (adjacent building over the road), and whilst it was just as lovely and had a small reception are and 24 hour security, we did feel a bit isolated from the main hotel. After 2 nights we were able to upgrade to the main hotel. Pool area was lovely and relaxing, especially the infinity pool overlooking the beach. Just amazing for watching the sunset. Poolside snacks were a bit average. Breakfast was ok, but have had better. Staff were very helpful and friendly. Would stay here again.

Room Tip: Ocean View rooms and Villas are all lovely. Avoid the Garden Wing (if your budget allows).
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSeminyak, The Management at The Seminyak Beach Resort & Spa, responded to this review, 28 June 2014
Dear Jo L,

It is pleasing to read your positive insight regarding our resort and our hospitality service. Your comments regarding the food and beverage quality at the pool and breakfast are highly appreciated, we are committed to always improve all aspects of our resort including our property and service quality.

Thank you for staying with us and we look forward to welcoming you back to our resort.

Warm regards,
The Seminyak Beach Resort and Spa Management
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Woodstock, Vermont
2 reviews
Reviewed 26 May 2014

We spent a lovely week at The Seminyak Beach Resort in late April. We stayed in an Ocean View Villa which was fabulous.

The stay overall was very nice. We were pleased with the wonderful staff, delicious food, the ideal location to Ku De Ta and Potato Head and the wonderfully private villa.

While our overall feel from the resort was quite nice, there were two things that were frustrating. Firstly, the resort plays up The Cellar (which was great); however, it is no use to have an on-premise Cellar if you then have to call room service for both corkscrews and ice buckets. Surely they can put corkscrews in the room for guests to use. And it would be much better to get an ice bucket at the Cellar instead of waiting for room service.

The other frustration for me was that every single time you ordered a drink, or snacks, at the pool you needed to sign a new bill. Wouldn't it be easier to just take a room number and then have the guest ask for the bill when they are ready to leave? All in all these are two minor items, but resolving them would make a better experience for the guests.

Lastly, it would be nice if there were ceiling fans in the dining pavilions for the villas.

It was a great location, a great stay and a wonderful resort.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSeminyak, The Management at The Seminyak Beach Resort & Spa, responded to this review, 28 June 2014
Dear Andrew P,

Thank you for sharing your experience of your stay with us.

We sincerely appreciate your feedback and will share it with respective department for immediate improvement.

We hope to have the opportunity to welcome you back for a renewed experience the next time you are in Bali again.

Warm regards,
The Seminyak Beach Resort and Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Seminyak Beach Resort & Spa

Property: The Seminyak Beach Resort & Spa
Address: Jl. Kayu Aya | Seminyak Beach, Seminyak 80361, Indonesia
Phone Number:
Region: Indonesia > Bali > Seminyak
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Seminyak
#11 Family Hotel in Seminyak
#14 On the Beach Hotel in Seminyak
#18 Romantic Hotel in Seminyak
#25 Spa Hotel in Seminyak
#27 Luxury Hotel in Seminyak
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Seminyak Beach Resort & Spa 5*
Number of rooms: 105
Official Description (provided by the hotel):
The Seminyak is stylish beachfront resort that represents a new era in Bali's evolving hospitality industry. The property is all about tropical sophistication with a choice of elegantly appointed guest rooms, suites and villas designed to accommodate the needs of today's savvy travelers. Set within a charming landscape that encompasses native greenery, lily ponds and traditional thatched pavilions.The Seminyak is a modern retreat with distinct Balinese touches that provides a welcome escape from the outside world. A signature brand of hospitality together with heartfelt service promises a truly unrivaled experience. ... more   less 
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Also Known As:
The Seminyak Beach Resort And Spa
The Seminyak Beach Hotel Seminyak
The Seminyak Beach Resort & Spa Bali

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