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“Decent enough but not 5 star”

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The Seminyak Beach Resort & Spa
Ranked #27 of 143 Hotels in Seminyak
Level Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Decent enough but not 5 star”
Reviewed 6 July 2014 via mobile

We felt lucky to get a sun lounger sometimes because the grounds have been poorly designed and common space has been sacrificed to cram in awkwardly placed guest villas and a giant Las Vegas style wedding chapel. There is only a thin finger of loungers by the main pool which are practically on top of each other.

No 5 star touches like freshly rolled towels already on the loungers, cold water brought to you when you sit down.

The guest to staff ratio at the pool makes it feel a bit like a packed restaurant back in London.

They have a quieter cabana area the other side of the Chapel but the roofs of the cabanas were falling to bits.

The drinks menu is in broken English, yet cocktails are more expensive than Ku De Ta next door.

Even adverts for the place which we saw in local magazines had embarrassing spelling and grammar errors. This has no bearing on the quality of the hotel, but just makes the whole operation look a bit amateurish.

It's a good hotel, but not a truly 5 star experience in our opinion. We stayed in other resorts on the island during our trip which were cheaper and felt more polished.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank hpw84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSeminyak, The Management at The Seminyak Beach Resort & Spa, responded to this review, 16 July 2014
Dear hpw84,

Thank you for taking your time to share this review with us.

I would like to personally apologise for falling short of your expectations and for the inconvenience you had faced during your stay with us. Kindly be assured you that your comments will be shared with our team, so that we can ensure a seamless guest experience in the future.

Looking forward to welcome you back in the future, please do not hesitate to contact us directly at reservation@theseminyak.com for any assistance.

Warm regards,
The Seminyak Beach Resort and Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (536)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Birmingham, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 July 2014

This hotel will not disappoint. The rooms are beautiful. We were lucky to be upgraded to a suite which was just so lovely - but I'm sure the other rooms are just as nice, The pool and pool area are so pretty and one of the best I've visited - I was worried the shape was boring as we're used to large lagoon pools - but it really was just lovely.
The locals selling goods on the beach were a little annoying but we just tried to see the funny side.
Breakfast wasn't perfect - but I ate so much at the amazing near by restaurants all day and night that I was grateful not to pig out at breakfast too. Lunch and cocktails by the pool were brilliant and well priced. We didn't eat in the hotel at night as near by places so good.
Perfect location - lots of great places to eat, drink and shop in walking distance. We particularly liked Potato Head and Ku De Ta.
Staff at hotel so accommodating.
Seminyak a perfect location in general too - we did 6 nights here and 3 in Ubud which was also wonderful for different reasons and a great way to split a holiday. Plenty of excursions and things to do. Loved cooking class, massage lessons, temples, rice fields, boat rides and monkey sanctuary.
I dont see how anyone could have a bad holiday at this hotel. Total luxury and value for money.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DMJ1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSeminyak, The Management at The Seminyak Beach Resort & Spa, responded to this review, 16 July 2014
Dear DMJ1980,

Thank you for sharing your marvelous experience of your recent stay with us.

It is a heartwarming to read that you enjoyed your stay with us, we also love location near shopping, dining and landmark location. We also thank you for your constructive comment regarding the breakfast and will surely share it with the team form an improvement.

We look forward to welcoming you back on your future visit to Bali, please do not hesitate to contact us directly at reservation@theseminyak.com for any assistance.

Warm regards,
The Seminyak Beach Resort and Spa Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 July 2014

We are regular travellers to Bali and other destinations, arriving at The Seminyak and being taken to our pool villa was a great thrill. This hotel is beautifully kept and is in a great location, it is a short stroll to a range of restaurants and Seminyak Square.
The room had a private plunge pool and outside sitting area allowing for easy access to the beach or to stay in the privacy of our own "mini compound". Breakfast offers a great selection and with top quality ingredients and presentation.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Jeff P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSeminyak, The Management at The Seminyak Beach Resort & Spa, responded to this review, 9 July 2014
Dear Jeff P,

Thank you for sharing this glowing review of your stay in October 2013.

It is a heartwarming to read that you and your family enjoyed your stay in our villa and your compliment towards our breakfast quality is very much appreciated.

We look forward to welcoming you and your family back to our resort, please do not hesitate to contact us directly at reservation@theseminyak.com.

Warm regards,
The Seminyak Beach Resort and Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 3 July 2014

On my 4th visit to this resort. Wife & 3 year-old daughter loves it, whether we're staying at the villas or the Garden Wing across the road. The buggy ride from the Garden rooms to the main lobby is an experience my daughter enjoyed even though it took less than a minute. Service is great, as expected of Balinese; but the enthusiasm of the staff to please and go the extra mile deserves mention.
Minor Irritation #1: computerised key locks are problematic no matter where you stay. I was locked out once after climbing 3 flights of stairs to the 3rd floor of the Garden rooms. Needs fixing definitely.
Minor irritation #2: Reception staff answers in perfect English as if everything is fine; but never trust that seemingly reassuring smile; for nothing is fine when you get to the bottom of things. They've given me key card which wouldn't work, and room reservation information which differed from one staff to another e.g. whether the 2 rooms you booked have connecting doors.
Other than those minor irritations, everything else is what one would expect of Balinese hospitality + 50% at this place.
Infinity pool overlooking the ocean, Bali sunset, walk down to the beach with security watching over you, 5 minutes to a massage, Wha Wha wagyu mini-burgers across the road (wife and friends loved that), VIN PLUS down the road for supplies of wines, Ku De Ta and La Luciola within 5 minutes walk etc.

Room Tip: Depends on your budget and mindset.
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank asje-trvl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSeminyak, The Management at The Seminyak Beach Resort & Spa, responded to this review, 9 July 2014
Dear asje-trvl,

First of all, thank you for choosing us as your accommodation whilst in Bali and for taking your time to share us your recent experience.

Glad to learn that you and your family enjoyed your stay with us and certainly appreciate your feedback since it will allows us to improve the service quality and guest experience.

Looking forward to welcome you back on your 5th visit, please do not hesitate to contact us directly at reservation@theseminyak.com.

Warm regards,
The Seminyak Beach Resort and Spa Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 July 2014 via mobile

Overall we throughly enjoyed our stay. Breakfast was amazing - so much choice. Rooms were large, clean and we felt like we were well looked after.

The only disappointing aspect were the price of food and drinks. They were much much much higher than normal bali prices.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leigh2323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSeminyak, The Management at The Seminyak Beach Resort & Spa, responded to this review, 5 July 2014
Dear Leigh2323,

Thank you for the positive insight of our resort.

It is pleasing to read that you enjoyed your overall stay and that our team looked after you very well. Your feedback regarding price of food and drink is very much appreciated since it allows us to improve our property and service quality.

We look forward to welcome you back in the future.

Warm regards,
The Seminyak Beach Resort and Spa Management
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Surfers Paradise, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 June 2014

Due to an unfortunate passport situation, we were unable to arrive on the dates that we'd pre-paid for on wotif.com. However the staff at the hotel were more than accommodating and changed our days at no extra cost. Wotif were also very helpful given our plight.
The room was absolutely stunning and huge. Gorgeous Jacuzzi right next to wooden shutters opening up to a view of the ocean.
The breakfast was lovely and had everything you could want.
Location is central and handy.
I would definitely be back

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank paansan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSeminyak, The Management at The Seminyak Beach Resort & Spa, responded to this review, 5 July 2014
Dear paansan,

Thank you for your kind review of recent stay with us.

I am extremely happy to hear that our service levels met and exceeded your expectations, and that our staff took good care of you during your stay with us. We are also glad that our hard efforts to provide you with the excellent hospitality are well recognized.

We do hope that your memorable experience will bring you back here, please do not hesitate to contact us directly at reservation@theseminyak.com.

Warm regards,
The Seminyak Beach Resort and Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ubud, Indonesia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 June 2014

We were quoted one price over the internet but when we booked we were charged $600. We called to tell them there was a mistake and we needed to cancel and they said sorry "We have already been paid by your credit card and basically go to hell!" When we checked with visa they said there was nothing they could do on a foreign transaction.

DON'T GO TO THIS HOTEL - THEY HAVE BAD FAITH!

  • Stayed June 2014, travelled with family
    • Value
    • Service
Helpful?
5 Thank Kristy I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSeminyak, The Management at The Seminyak Beach Resort & Spa, responded to this review, 9 July 2014
Dear Kristy I,

Thank you for sharing your concern with us here on TripAdvisor.

How very sorry we are to hear that you were having a problem the booking you made thru one of the online travel partners, our apologize.

Several investigation has been done and we found out that the booking was made under Non-Refundable condition with its specific terms and conditions including the nett price. As we are also working with various travel partners around the globe, we respectfully will direct any booking issue to its source of booking to avoid any miscommunication between our guest, travel partners and us.

As mentioned in our email sent to you recently, we will proceed the refund for your convenience. Again, on behalf of the team I would like to apologize for the areas that fell short of your expectations, please do not hesitate to contact us directly should you need further clarification.

Thank you

Warm regards
The Seminyak Beach Resort and Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Seminyak Beach Resort & Spa

Property: The Seminyak Beach Resort & Spa
Address: Jl. Kayu Aya | Seminyak Beach, Seminyak 80361, Indonesia
Phone Number:
Region: Indonesia > Bali > Seminyak
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Seminyak
#11 Family Hotel in Seminyak
#13 On the Beach Hotel in Seminyak
#18 Romantic Hotel in Seminyak
#25 Spa Hotel in Seminyak
#26 Luxury Hotel in Seminyak
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Seminyak Beach Resort & Spa 5*
Number of rooms: 105
Official Description (provided by the hotel):
The Seminyak is stylish beachfront resort that represents a new era in Bali's evolving hospitality industry. The property is all about tropical sophistication with a choice of elegantly appointed guest rooms, suites and villas designed to accommodate the needs of today's savvy travelers. Set within a charming landscape that encompasses native greenery, lily ponds and traditional thatched pavilions.The Seminyak is a modern retreat with distinct Balinese touches that provides a welcome escape from the outside world. A signature brand of hospitality together with heartfelt service promises a truly unrivaled experience. ... more   less 
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Also Known As:
The Seminyak Beach Hotel Seminyak
The Seminyak Beach Resort And Spa
The Seminyak Beach Resort & Spa Bali

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