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“Second stay at Kiss - VERY disappointed.. :(” 2 of 5 bubbles
Review of Kiss Bali

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Kiss Bali
Ranked #70 of 141 Hotels in Seminyak
Certificate of Excellence
Perth, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Second stay at Kiss - VERY disappointed.. :(”
2 of 5 bubbles Reviewed 2 July 2013

For my partner and I this was our second stay at Kiss - previously we had stayed in the Deluxe 2 bedroom Villa Surga, and we couldn't have been happier!! For this stay we were in Villa Kenangan, which is marketed as the honeymoon suite. Due to having a friend join us mid-way through our holiday, we had booked Kenangan for 5 nights, then 3 nights in the 3 bedroom Villa Cium and then the last 2 nights back in Villa Kenangan.

Luckily for us, and I suggest others do this too – we had negotiated the rates down substantially from those that are advertised on Kiss’ website. If we had had to pay the advertised rates, my review would be dramatically worse – but even with the discounted rate we paid, which is still a couple of hundred dollars a night, you would expect quite a bit of luxury, cleanliness and relaxation – so we were very very disappointed.

The competition for Villas has heated up dramatically in Bali over the last couple of years – sadly for Kiss their Villas have become run down, yet the prices are still very high – hence why you can negotiate so much!!

Although the staff were great and amazingly friendly – but I must say not quite as good as our first visit there 2 years ago – it was the state of the villa that was the reason for our disappointment. Ideally you want to spend as little time in the bedroom of your villa as possible during the day, but for us that wasn’t an option unless we were out in the pool or the spa – the spa had very little lighting, so going in the spa when it was dark wasn’t an option. The outdoor sitting / lounge area, although it was nice on the eye, it wasn’t practical or comfortable to sit on, and the fact it was constantly covered in ants, you didn’t even try and get comfortable!! When it rained the roof leaked and so there were dangerous puddles all over the wooden floors and on the seats – the water was also leaking dangerously close to power points and wires. So yes, we were resigned to the room for the majority of the time and this wasn’t overly great either, as the standard of cleaning left a lot to be desired, the tv worked only intermittently - but the air con was cold, so that was something!! 

Then there is the bathroom – it is outdoors, so the concept is wonderful, however not practical for this particular villa – and the reason for that is the sun beats down in the bathroom constantly, so even a quick trip to the toilet can mean you need to change your t-shirt before you head out!! In the villa we stayed in last time - Surga, the fact it was outdoors was fine, but with the sun shining directly into the bathroom at Villa Kenangan it wasn’t good at all. Also, this particular villa backs onto a big block of rice paddy’s, so of an evening the noise from all the insects is very loud, the mozzies are everywhere, and a trip to the toilet during the night can be interesting to say the least, with assorted bugs, mozzies etc all vying for position with you and the area around the toilet constantly covered with ants – you wouldn’t want to have Bali belly that’s for sure!! Hardly what you would call luxury….. And although at first glance everything seems “nice” when you walk in, when you look a little closer the walls, floors etc are covered in cracks and big water marks etc, which gives a feeling that the bathroom is not clean – particularly in the shower, to the point where my girlfriend wore thongs in the shower. Security is also a concern in this particular villa, as there is nothing but rice paddys on the other side, and although the wall is high, if someone wanted to get in, they very well could, so you always needed to lock the door that led to the bathroom!! There appeared to be security cameras facing the rice paddy’s, but security couldn’t patrol this area as it was not part of the Kiss property. There is large bathtub, which appears wonderful, but you can’t use it of a night due to the insects and mozzies – however we did try and take a bath one afternoon, but were horrified when we moved the pull out water spout and nothing short of a few thousand ant like creatures joined us on the side of the bath – we cut the bath short and that was the final straw for us. After 4 nights we advised Rama that we would be moving to a new hotel or villa.

Before this we had also gone to view the crème de la crème 3 bedroom Villa Cium at Kiss that we were due to relocate to after 5 nights, but to be honest it also looked dark, dingy and run down, by no means luxurious – so the fact we were due to move to that villa the next day, it was in no way an incentive for us to stay on at Kiss. Rama tried to change our minds, and said he would discount our rate even further – but we were happy to pay what we were already paying - we just wanted a little bit of luxury and relaxation time during our holiday, like we got 2 years ago at Kiss, but it was nowhere to be seen and after Rama reluctantly agreed to not charge us for the remaining 6 nights we had booked, we were off and were so very glad we decided to do that.

I have read a lot of the reviews on Kiss before I wrote this and I am surprised so many of them are very positive. For the record we are seasoned Bali travellers, having gone there dozens of times between us and staying in numerous assorted Villas around Seminyak. Kiss was the first one we had decided to stay at for a second time, but sadly it was the first one we have ever walked out on half way through a stay. A beautiful villa, that is comfortable, clean and inviting is certainly not too much too ask when spending $200 + a night…… Unless drastic changes and renovations are made to Kiss very soon, it will continue to decline and people will stop going there – I hope for all the lovely staff that doesn’t happen!!

  • Stayed May 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Nick J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GmKISS, General Manager at Kiss Bali, responded to this review, 3 July 2013
Hi Nick,

thank you for your details comments and advice for KISS management . I am very sorry to hear you didn't enjoy your stay in KISS and this happened on your second visit in tried out different villa.

I have noted your comment directly post your checked out and have had went through all what you are commented to us now to our HK department re working procedures and Engineering staff re the roof matter.

We aware that we do get sometimes an affect for being an open villas style and standing side by side with paddy rice field and the open nature environment , It's some of the season where close to harvest time activated them more and temporarily . We already increasing our pest control level of chemicals and schedule but couldn't do with more stronger poison as it kills more others and the effect will lasted longer which could be dangerous for our health as well. That is one of the reason we put more insect spray extra in each our villa for our guest to use them stright away in case our staff still handling other villa. re - wall and security system, actually behind Villa kenangan is about 500 m2 rice which is next to a house and villas and so far their security also could see our wall from the other side. next to villa kenangan walls is our neighbor access to the paddy rice with about 7-8 houses. So far , we can coordinating well with them re security. However, we understand your concern and know your point.

Once again, we do apologize to you. We do really understand how you feel about this experience and really appreciate your comments, We appreciate this as a very important reference for our performance. .

Thank you
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143 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Indonesian first
  • Spanish first
  • Any
English first
Denpasar, Indonesia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 June 2013

Dear Pak Eric,

“Warm Greetings from Bali Prestige Tours & Travel Specialists”

First of all do let me apologize for not sending this email earlier as I was truly tight up with work day after day and after returning from abroad, local business trips I have not the time to sit down and send you this email.

On behalf of my family (from all over the world, USA, The Netherlands, United Kingdom, Jakarta and not to forget Bali, we would like to thank you very much for your kind hospitality, great staff who was always there for us, wonderful food which my whole family enjoyed very much during their stay at your fantastic villas. To be honest at first I was a bit worried but when they saw the villas and felt the warmeness of the surroundings and staffs, they felt like never to leave again. They wanted to stay longer and never move out… wowww…. That was a reaction I never expected but was certainly glad to know. I even was rewarded with a Spa voucher of 4 hours to enjoy because they said that I did a great job for them and that was the best holiday ever for them… they surelu want to come back but need to save again for their holidays maybe in 2 years time.Tias recommended your Kiss Villa even my guest enjoyed the short stay (Mrs. Debbie Prawiro & family).

Keep up the good work and you should promote your food outlet more because your Cheff is one of the best.

Thank you once again pak Eric and I do hope that in the near future I can fill in your villa with more of my family and friends.

With kindest regards,

Elly & The big Family Malaihollo

Note: only one suggestion pak Eric, you know the wooden bar that cross the gate, this can make someone trip and fall because my brother in law who is an American just
walked through the door gate and did not see the wooden plank that crosses and almost tripped and fall. If you can make steps instead I think it would be better for
older people too especially at night. If they just walk through the gate and did not see the wooden plank you have to pass over, people can fall and be badly hurt.

  • Stayed March 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Elly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GmKISS, General Manager at Kiss Bali, responded to this review, 1 July 2013
Dear Mrs. Elly,

Hi , hope you are well and ready to be back with your busy day .Thank you very much or the long and great review. It means so much for all of us here, as we are not very often in having a big group like your family reunion. It was another great experience for us to ensure we could accommodate everything in the right time and met with the group requirements. I am very happy to hear that we could made your party impressed. Thank you. This is important for us to get our staff always ready and gain more experience in handling a big group with full program like yours in the future again.
Your advice re- wood plank will be considered and as it part of the whole gate design , i will discuss this with the architect for an advice. Thank you for your concern. really appreciate.

Also, I will pass all of your compliments to our staff . thank you and hope to see you soon .

with kind regards
.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami Beach, Florida
Level Contributor
100 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 21 June 2013

Great place to stay and reasonably priced - call up and negotiate with them....it's bali! Prices should be around $450-500/night for a 2 BDR. It's a self contained compound with outdoor seating - pool - jacuzzi and the perfect place to relax with friends before/after the festivities and nightlife in seminyak

  • Stayed November 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank LaFlamaBlanca17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GmKISS, General Manager at Kiss Bali, responded to this review, 24 June 2013
Hi,

Thank you for the very nice comment about KISS BALI. Always happy to help our guest requirements at best service we could offered. We do hope to see you in Kiss again in near future for another exciting experience and to meet many friendly faces of our staff who you already familiar with. Always ready to serve.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
france
1 review
5 of 5 bubbles Reviewed 29 May 2013

villa kenangan at kiss bali is confident to create a sweet memory about my honeymoon. The design incorporate that blends tastefully with the rich tropical Bali milieu. fashioned design offers couples and honeymooners a tropical chic environment perfect for romance and relaxation.

Just take 15 minutes walk to the beach, a short walk to the shopping, eateries and night spots.

I miss Kenangan villa so much...... the excellent service and it is a perfect place to enjoy the privacy

  • Stayed November 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank laughable_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GmKISS, General Manager at Kiss Bali, responded to this review, 7 June 2013
Hi , thank you for experience KISS BALI especially in Villa kenangan , kenangan = memory in english. So, glad to hear all of your memory about Bali kept last in Villa kenangan. Please do not hesitate to contact us for your next holiday, love to help what you need.

Warm regards from all of us in KISS BALI

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 29 May 2013

We heard of good reviews from friends and decided to book a 2 room villa as the single room ones were fully booked out.
We had great service, the staff from GM and all were extremely helpful, place was very clean and everyone from butler to driver all were great.

William, Singapore

  • Stayed May 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank William7788Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GmKISS, General Manager at Kiss Bali, responded to this review, 1 June 2013
Dear Mr. William,

first of all thank you for trusting KISS BALI as your accommodation in Bali among other properties in seminyak area and experienced all about kiss has to offer during your stay. Also, my sincere to your friend who has recommended us to you. really appreciated.

I will let all my staff know regarding your fantastic comments to our services, facilities and especially to our staff.

Do not hesitate to be back to KISS BALI again , you are welcome to experience more about kiss with more benefits from us.

Warm regards
Ericht
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 19 May 2013

We were the first couple to stay at two bedroom Villa Seindah 1 (Villa 4); specifically because only 2b+ villas feature private open-air Jacuzzis as well as for the spaciousness they offer.

Pros.

1. If you arrive during the day you may feel the Villas appear a little worn but you quickly appreciate how well maintained these Villas are; particularly in the face of harsh tropical weather. It is at night that these Villas truly shine though and look EXACTLY as they appear on the website. The Villas have a purposefully Zen/Japanese like quality to them and crucial to this is the unique lighting system; there are dozens of them each one can be customised to set an exact mood.

2. When we read how good the food was we took this as a positive sign but always accepted that this is a matter of personal taste. We can happily say however that the quality of the food served at Kiss is one of the best we have experienced in Seminyak and is great value for money.

3. Kiss Bali offers a FREE drop and pick up service anywhere in Seyminak. We have saved a lot of money and this service was extremely convenient.

4. Mosquitos are a constant nuisance in Bali. Kiss Bali have an extremely good system for ensuring the inconvenience they cause is kept to a minimum (placing mosquito-repellent smoke in each room every night, deploying bedroom netting and spraying down the room with insect repellent as part of their daily turn down service).

5. The support of the Kiss team and the spirit of hospitality they exude to their guests particularly by going above and beyond what is expected have been outstanding and has contributed tremendously to our fantastic stay. Prompt and consistent responses to queries, requests and always going that extra mile to provide their guests with best in class service
has been much appreciated. A great thank you to the team with a few notable mentions:

• Mr Rama – the star of Kiss Bali. Mr Rama exudes Service, Service, and more Service. Mr Rama is like a second parent; he is incredibly genuine and exudes respect. Everyone in Seyminak is always offering tour services and do so to take a cut against whichever tour/restaurant/activity they take you to. When Mr Rama recommends anything you never feel like he is trying to sell you something or is pushing for one place as opposed to another. Everything Mr Rama offers is always for the purpose of ensuring we receive the best service, service, service. For example, we booked water rafting against Mr Rama’s more costly recommendation and, as he expected, we had a poor experience and started following his advice thereafter. Mr Rama even went out in the middle of the night to a local ice cream parlour because my Wife wanted a specific dessert which was not available on the menu!

• Ayung & Kiki - Bali is a very Muslim friendly island and this is easily demonstrated at Kiss. I wanted to go to Friday prayers and Kiki offered Kiss Bali’s driver (Ayung) to take me to the local Masjid (she even provided a prayer mat!). Ayung not only chauffeured me there but waited a full hour and then drove me back to Kiss.

• Dewa – frequently mentioned in other reviews and we can see why. Dewa was our butler who speaks English fluently and is a good conversationalist. He was always on hand to provide a number of recommendations for things to do in Seyminak and the rest of the island.

• Lolli, Moora and Eka were also incredibly helpful during our stay.

Cons.

A few areas would have prevented this from being a 5* review if not for the above:

1. These days good Wi-Fi is a standard requirement for most accommodation. The website advertises “super-fast” Wi-Fi and the reviews here endorse that; and indeed each villa has its own dedicated Wi-Fi signal at Kiss. Unfortunately ours at villa (4) was extremely erratic; more so during the evening where it was unusable. You would think the staff would suspect something is seriously wrong if one of their guests is calling reception every few hours every night to reset the router (sadly I did). I even demonstrated the problem to our Butler Dewa and he attempted to have his technical team have a look; but sadly resetting the router was their only solution during our whole stay. Extremely inconvenient for us because I resorted to going to W Resort next door just to spend a couple of hours performing some urgent business correspondence via e-mail. Unacceptable.

2. According to the website, from "the moment you enter the lobby of KISS, your eyes want to follow the gentle curves and fluid lines of this ultra modern design. Japanese Zen gardens and luscious palm trees lead into the private oasis of each of the 7 uniquely intimate elevated design villas". Appreciate this is all marketing but when you book a dream holiday you do not expect to arrive at a dirty construction site as opposed to a main reception. This was a shock to my Wife and I as we initially thought we were victims of a holiday from hell. We were at ease again when we arrived at our beautiful villa but it left a very bad impression for the first few hours. Kiss Villas could easily have avoided this if they had informed us beforehand that the entire reception was being renovated or at least give us a polite heads up when driving in (they have since updated their website at the time of writing this review).

3. Small issue – since the Jacuzzi takes about 2 hours to fully heat up; it would be useful for the hot/cold button to have an on/off label!

Tips.

1. The Villa is a ten minute walk (5 minute shuttle) from W Retreat & Spa. If you want a state of the art gym for a reasonable daily/weekly membership I would recommend this place. This resort also has a beach, a SPA, two halal restaurants (FIRE & Starfish Bloo) and the Woo Bar for Shisha (if you book a restaurant, the staff will be happy to let you stroll on their private beach). A fantastic place that served as our ‘local’ during our stay at Kiss Bali.

2. If you want to save some money on drinks/snacks/supplies – Papritos supermarket is next door together with some cheaper options nearby.

3. The below restaurants are a 5-15 minute shuttle away and offer great atmosphere; are extremely picturesque and all Halal

• Breeze (tables on the beach)
• Potato Head Beach Club (includes Lilin & Tapping Shoes restaurant).
• Talant Restaurant (restaurant on stilts on a lake downstairs with sheesha)
• Tulip (Turkish, good Shisha)
• SOS Supper Club (perfect for sunsets)

  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AmiKhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GmKISS, General Manager at Kiss Bali, responded to this review, 23 May 2013
Dear Mr. Khan,

Please allow me to pass my high appreciation for your fantastic - details comments about our service and facilities and especially on your positive advice for us to improve our selves better in certain area that should be impressed more for our future guests. My staff here also glad to know their personal service given were very helpful for you during your stay. we are thanking you for given us a great chance and built a trust to serve you well as your expectation. Thank you indeed.

We are look forward for your return to KISS BALI with more of KISS experience and more of Balinese tradition experience.

Warm regards

Ericht
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sydney
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 9 April 2013

I had the honeymoon package and stayed for 2 nights. The staff was great, attentive and service wasnt too bad at all. We really enjoyed our stay and recommend it to anyone as a honeymoon stay. Also, its location is quite accessible and not right in the middle of the buzz. Easily catch a taxi ride for that takes a few min to Seminyak square.

  • Stayed September 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mikosansan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GmKISS, Manager at Kiss Bali, responded to this review, 10 April 2013
Dear Mikosansan,

Thank you for your great review about us, It's been always a pleasure for us to be able provided you with our best service and knowing all went well as you wished to . We do really hope you will experience more of what kiss bali has to offer in near future, try next time with a small group of friend or family in our 2 or 3 bedroom along with BBQ and candle light set up in your villa. contact us and we will do special package for you. See you soon.

Warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kiss Bali

Property: Kiss Bali
Address: Jl. Cendrawasih no. 99 x, Seminyak, Indonesia
Phone Number:
Region: Indonesia > Bali > Seminyak
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Swimming Pool
Hotel Style:
#57 Luxury Hotel in Seminyak
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Kiss Bali 4.5*
Number of rooms: 7
Official Description (provided by the hotel):
The inspiration behind KISS VILLAS emerged with our desire to offer an ultra-swanky experience right in the heart of Seminyak, Bali's trendiest destination for world-class restaurants, nightlife and fashion boutiques. Echoing the seductive style of the 70's glam through an artful blend of sleek open-air asymmetrical design, turns each stay into nostalgia, sensuous journey and ultimate pool villa living. ... more   less 
Reservation Options:
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Also Known As:
Kiss Bali Hotel Seminyak
Kiss Bali Seminyak

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