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“Disappointing”

Cocoon Restaurant Bar Beach Club
Ranked #81 of 524 Restaurants in Seminyak
Certificate of Excellence
Price range: US$10 - US$60
Cuisines: International
More restaurant details
Restaurant details
Good for: Romantic, Groups, Bar Scene, Special Occasion Dining, Business meetings
Dining options: After-hours, Lunch, Dinner, Breakfast, Delivery, Outdoor Seating, Reservations
Description: Inspired by the idyllic surroundings of the famous Bali beaches and combined with Mediterranean flair, Cocoon offers a variety of dining options, pool side lounging, and a relaxed ambience. Whilst laying back on your personal daybed by our stunning pool, sipping on a perfectly blended Daquiri or Margarita, you can also indulge in our pool side grazing menu, offering a large range of delectable tapas dishes. Catering for Brunch, Lunch and Dinner in three distinct dining areas, Cocoon's menu's deliver a truly international cuisine with dishes fusing the best of Asian and modern European flavours and produce. Our menus are complemented with a wine list sourced globally plus a list of sublime cocktails. Whether it be brunch over looking the pool or a lazy long lunch or dinner under the stars there is a dining option to suit everyone. Our team of resident DJ's playing from midday till midnight every day guarantee great tunes for a relaxed afternoon poolside, sunset drinks and and gorgeous dinner ambience. While regular monthly day parties such as SPLASH and BOUNCE featuring international dj's take place from March through till October attracting large crowds of party goers from all over the world. Daily from 4pm to 7pm Cocoon's happy hour is a must with a selection of 2 for 1 cocktails and beers and complimentary canapés. Set on 3000 square meters of stunning beach side gardens, Cocoon Beach Club hosts a two levels of restaurant space, with the second floor being fully air conditioned and dedicated to year round weddings, private functions and corporate events. With a team of event planners on hand to ensure every element of your special day or evening runs smoothly and is beautifully delivered, plus an extensive array of food and beverage packages on offer.
Perth, Australia
Level 3 Contributor
12 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Disappointing”
Reviewed 7 May 2014

To start with the good points: Breakfast and lunch are nice if you dine in the restaurant area, very comfortable and good service. You do not get a direct view of the beach unfortunately.
The day beds by the pool smell like dirty socks and body odour and need to be repaired, majority are ripped and have seen better days. If you don't have a towel you pay $5 to hire one - ouch expensive. The nibbles by the pool side seemed cheap, but when they came out I knew why. They were tiny bite size dishes. The cocktails were just average, but it was nice floating around the pool and sipping on them anyway.
Now the bad experience: We went to one of the events recently - Bounce? Good music but I will never come back here. We ordered 2 of the "2 for 1" cocktails in which they had displayed all over the restaurant. No little terms and conditions or anything on these special flyers clearly stating 2 for 1 cocktails at this "event". The waiter charged us full price for 2 cocktails and said it does not apply. When asked why, he said that ended at 7pm. No where on the flyers or menu's that were EVERYWHERE said anything about this deal ending at a certain time. I was quite annoyed about this and he did not care, considering the cocktails were average and at full price were $15 it was a very poor experience.
Not only this but crowd there was disgusting. Fat half naked people dancing (locals and tourists), people taking drugs openly, spilled drinks everywhere and prostitutes to boot. Reminded me so much of the clubs in Kuta. It was extremely sad.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank lambchop88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
morgana_reid, Public Relations Manager at Cocoon Restaurant Bar Beach Club, responded to this review, 15 May 2014
Dear Lambchop,
Thank you for your feedback, we are happy to hear you enjoyed breakfast and dinner in our restaurant.
Now to reply to your list of complaints.
Our Tapas menu is just that.. small grazing items. Tapas (Spanish pronunciation: [ˈtapas]) are a wide variety of appetizers, or snacks
We have several covers to all our daybeds and these are laundered and replaced daily. We apologise if your daybed was not acceptably clean and ripped, had you have mentioned your issue on the day we would have gladly replaced the cover.
Towel hire is common amongst beach clubs and covers the cost of laundry and missing towels.. Unfortunately this is something we need to do to cover the cost.
Bounce is advertised from 1pm to 7pm with 2 for 1 cocktails the time is large on all flyers, online and magazine advertising for the event and any other events applicable. We are sorry you missed it on any of these items.
Now on to the crowd..
Half naked? Do you mean a bikini? Yes people do wear bikinis, it’s a pool party.
Fat? We don’t have a policy of banning people of any weight from our venue. Prostitutes? Without having had any business transactions it would be very difficult for us to know what anyone does for a living, we consider anyone who walks in a guest and treat them as such.
We vehemently deny that there is open drug taking at our venue, most of our guests are well aware of the extremely severe legal penalties in Indonesia and would not even consider such behavior and our security team of no less than 10 keep and eye out for any illegal or unacceptable behavior.
Spilled drinks, yes sometimes drinks get spilled at a party, luckily our housekeeping staff is on hand to immediately clean up.
We are truly sorry to hear how sad our pool party made you but delighted with the other 300 people who had a great time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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Date | Rating
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English first
Perth, Australia
Level 1 Contributor
3 reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Fail”
Reviewed 4 May 2014

After researching beach clubs for my 17th wedding anniversary holiday, I booked Cocoon for a cabana in the afternoon and dinner.
When we arrived, the concierge lost our booking and only seemed to find it once I pulled out my phone to check my email etc.
Reluctantly agreeing that we had booked, they then took us to our cabana which was right next to a set of speakers pumping out very loud music. when we asked to be moved to a vacant one further way we were refused.
At this point I really felt like we were not wanted as we did not fit into either pretty people image for their customers.
We stayed for one drink to plan our next move and then left.
Cocoon well done instead of getting a 2 or 3M rupiah you got less then 10K.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
Helpful?
2 Thank Pat S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
morgana_reid, Public Relations Manager at Cocoon Restaurant Bar Beach Club, responded to this review, 15 May 2014
Thank you for lettings us know of your experience.
Our sincere apologies.
Please know that we take all constructive feedback on board and we will follow up with our reservation and floor staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level 2 Contributor
8 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Friendliest staff”
Reviewed 4 May 2014

The staff here are incredibly friendly and attentive, complimentary snacks and an impressive cocktail list. A good place to stop in for a break from the heat.

Visited April 2014
Helpful?
Thank AaronBed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
morgana_reid, Public Relations Manager at Cocoon Restaurant Bar Beach Club, responded to this review, 15 May 2014
Thank you for the review.
We will be sure to compliment our staff on their great service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“AMAZING FOOD & EXCEPTIONAL SERVICE”
Reviewed 1 May 2014

This would have to be one of the best places we visited for dinner during our Bali trip of 5 days.
The food was mouth watering, so too were the cocktails and wine selection.
The prices were very reasonable compared to what we would pay in Perth for the same meals and service.
The service was exceptional! All of the staff were very friendly and knowledgeable about the dishes on the menu.
I would highly recommend this restaurant to anyone! We will definitely be back each visit to Bali now!
Thank you so much

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Grant M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth
Level 3 Contributor
10 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Dinner”
Reviewed 1 May 2014

Food was lovely - setting was fantastic. Definitely go there again. The lighting at night really set off this restaurant. Great selection of food and cocktails.

Visited April 2014
Helpful?
Thank JMDPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
morgana_reid, Public Relations Manager at Cocoon Restaurant Bar Beach Club, responded to this review, 15 May 2014
Thanks so much for the lovely review
We look forward to seeing you again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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