After reading everyone's reviews I wondered whether we stayed at the same villas! Our group stayed in villas 1 & 2. We arrived first (villa 1) The staff rang the manager and she came to meet us and take our $100 security bond. We never saw her again for the week we were there. Our friends arrived at 2pm to check into villa 2. The villa was not ready. They were a party of 6 with a 4 month old baby. The taxi staff off loaded there luggage (prams, cots, suitcases etc) and took off. We had to get all of their luggage and put it into our villa because there was no staff to help (as they were still cleaning villa 2) They finally finished cleaning the villa and our friends checked in at 3.30pm! Um.. pretty sure check - in is 2pm. THEN i had to tell the staff to help them with their suitcases. That was day one. Our villa was nice but so many things went wrong. All the toilets were either blocking up or overflowing. The kitchen was filthy. We found mouse droppings in the saucepans. The safe in our room wasn't bolted to the floor. There are no power points in the bathrooms. The wardrobes stink. The pool was overflowing. The baths don't work. That is just a few of the things wrong at the property. The staff have not been trained enough as well. All they do is wash the dishes (and leave them on the sink) make the beds and sweep and wash the floor. Not once did the staff change the dirty floor mats in the bathrooms! If you want some clean towels or toilet paper or tissues or ANYTHING you have to go to the office and ask for it yourself. They don't check if the toilet paper needs replenishing or the towels are dirty etc etc. The security guard, and i use that term loosely, looked like he was about 12 and weighed 50 kilos at a push, which was a worry considering our safe wasn't bolted to the floor! Ok some nice things, Ketut the driver across the road was great. The little laundry man down the end of the gang was great. The villa is lovely. Nice and big with lots of seating areas. The pool is huge. Wi fi excellent and nice comfy beds. My husband and I travel to Bali 2 or 3 times a year and have stayed in so many different hotels and villas over the past 30 years but this one takes the cake. In the end we just laughed it off. It was like staying at faulty towers. I hope the management take responsibility for their staffs' shortcomings and give them some proper training.There doesn't seem to be any "senior" staff around checking anything.
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- Also Known As:
- The Tanjung Villa Bali/Seminyak