We love our time staying in Villa Seroja. From prompt reply on my inquiries to smooth airport pick up, ordering breakfast (we got private chef prepared food for us), children safety prevention and during our stay are very comfortable. Thanks to Marc for the transportation make our stay very easy to visit nice places and restaurants. I personally think it is value for money and would recommend this villa to my friend and colleague.
Marc was very accommodating since the day I wrote to him for more information on his Villa (I ask a lot of questions). He was very friendly and find ways to accommodate our early check-in and late check-out. He was willing to help us to make bookings for activities and helped us to arrange a mini bus to take us beyond Seminyak on our second day. The overall service from Marc was great and he has always been very prompt in responding to emails.
The villa is clean and there is daily housekeeping. The day that we had in-house massage, we needed more towels and the staff ensured that we had the towels by the time we returned that night. The housekeeping team comes early in the morning daily and only enters the room to clean up when we give them the go ahead.
The rooms and toilets were big and every room had one/two multi-purpose plugs which we greatly appreciated.
The swimming pool/Jacuzzi water was cold and there were some red ants along the ledges but the pool was clean (Budi cleans the pool daily) and they even had floats for us to play with.
Breakfast was great every morning with sausage, bacon, eggs, toast, pancakes and watermelon. We bought cheese (for the omelette) and maple syrup (for the pancake) to add on to our breakfast list the next few days though.
The location of the villa is more suited for travelers who are seeking the peace and serenity away from the noise and people. While there are some eateries a short distance away (Nook is 3 - 5 mins drive away), its not very accessible by walking. Budi would need to drive us around anywhere we would like to go (for eating / shopping). Hence, although the location is away from the hype, thankfully the villa comes with a villa car and driver (Budi) to take us around. It is a 7-seater car though. If you are looking to go to places beyond Seminyak, you could discuss with Budi, he could take you to some places with additional charge that seems quite reasonable. (We were considering going to Jimbaran Bay and tried asking a blue bird taxi the charges. We found out that Budi does charge us a lot cheaper than if we were to arrange going on our own.)
In-house Massage - Although cheaper than massage parlors (according to google), the quality of the massage was not very satisfying. As there were 7 of us doing the massage, some of us did our massage on the pool side lounge chairs while the rest in their rooms. Hence some of the beds were soiled due to the choice of massage. Budi, however, managed to arrange for 7 masseurs to come together at once, saving us the time to wait if there were insufficient masseurs.
WiFi connection - The WiFi connection was great on the ground level but our phones almost couldn't reach the WiFi connection in the rooms.
The villa also comes with a mobile phone which allows us to contact Budi as and when we require, even when we are outside shopping, we could give him a call to pick us up.
Overall, the service that was rendered to us was great from the day I asked for more information to dropping us off at the airport. Exactly as advertised, the stay was great too. We would recommend this villa to anyone who would like a peaceful getaway (Budi could drive you to the crowd if you would like too).
My friends and I (group of 8) enjoyed our stay at Villa Seroja and we're very grateful for the hospitality shown!
Arrangements prior to our arrival in Bali went smoothly thanks to Marc who sent the necessary details when we confirmed our booking, replied our many questions via emails promptly, and checked back with us with details prior to our arrival.
Our driver and host, Budi was fantastic and made our stay an enjoyable and memorable one! Budi gave us recommendations along the way, went out of his way for us as for our requests. He was efficient when making arrangements for our activities such as water rafting and booking tickets for Waterbom.
The house keeping for the Villa was top notch as well, we were all greatly impressed! Mona Lisa did a wonderful job!
The Villa itself is beautiful and very peaceful. It is quite secluded, but easily accessible with the Villa car service available/provided. There are also a few cafes along the road leading to the Villa. We all wished we had more time to spend in the Villa itself. The pool is great for people who want to take a dip under the sun, but do note that it is rather deep. But there is the jacuzzi as an alternative.
All in all, we would highly recommend Villa Seroja to anyone looking for a place near Seminyak which can accommodate a big group/family.
Thank you Marc, Budi and Mona Lisa, for making our stay in Bali a welcoming and comfortable one!
The staff are very professional and the quality of service outstanding. The grounds are maintained with great care and the pool pristine. The driver Budi always available to take us anywhere we requested, he was polite and very accommodating. The staff provided a level of service beyond question and were discreet with their attention. The accommodation offers all that you could wish for in a setting that is away from the "maddening crowd" clean air and quiet. All that said it is still very close to shops, restaurants and places of interest. In house services such as massage on demand, wonderful breakfasts, good Wifi cover and plenty of space. I doubt I have ever stayed in a cleaner place. Highly recommended and great value for money when comparing with the better hotels.
The villa is off the busy area of seminyak thus providing the peace and tranquil during the whole stay. Transport is provided to anywhere in Seminyak and driver Budi will accede all requests. The villa itself was stunning and had 4 spacious rooms ( great for families or group of friends ). The pool was clean and big ideal for kids to play in. Housekeeping and breakfast were provided each day without fail.
Potato head is nearby around 15 mins with transport, and driver Budi will recommend places to eat if you are unsure. Overall experience was very good and the staff in the villa provides tip top service. Kudos to them and lastly the owner Marc. Thanks for accommodating us and replying to my emails promptly.
i would definitely recommend to those who wants to experience Bali but yet have a peaceful stay away from the bustle action of Bali.
We had a fantastic week-long holiday at Villa Seroja. Marc and his team did everything they could to help us to enjoy our visit. Emails leading up were answered within a day and were very informative. Villa manager/driver, Budi was tremendously helpful to us, from airport pick-up, to driving us around the local area, and making pressure-free recommendations.
During our stay we went to Waterbom, local restaurants, a day-trip to Ubud (galleries, rafting, rice terrace), local shops... we highly recommend Monsieur Spoon cafe/bake shop (5 minutes from villa), and Nook restaurant (2 minutes). Other fantastic nearby restaurants include La Plancha (Seminyak beach), Ku de ta for cocktails, Hog Wild (best ribs ever!) and Scratch (every dish was amazing).
While the villa breakfast was adequate, in retrospect we would self-cater it next time or go to nearby cafes instead -- they are just so good and affordable. We did have one dinner catered (our first night) and although it was good, there are just so many amazing restaurants within 15-20 minutes drive, that this is just not needed. Tripadvisor a key guide that can be trusted on restaurants/cafe's... more takeaway menus was our one suggestion which Marc has already followed up on.
The cleaning staff was there at the perfect time each day and was very professional in their service -- no complaints. Laundry service was quick and low-cost -- a bit overly scented though!
Internet was high-speed and reliable -- we were even able to reliably stream live sports through our computers/ipads. The tv has 60 or so channels and is representative of all tastes.
The villa was fantastic value and we can't recommend it more.
This was our second stay at Villa Seroja, and once again, everything was great! The villa is extremely clean, great breakfast prepared to our liking every morning, and Budi the driver, couldn't be more polite! The location is just out of the hustle and bustle, which is a bonus if you are staying with children. Couldn't be more happy with our stay. Thanks to Marc, and the staff at Villa Seroja for another wonderful holiday stay!!