I am torn about this hotel. Somethings are really great like the room space (a standard room is huge), the 24 hr check in policy, it's boutique feel (not overcrowded with millions of rooms) and the location (right in middle of eat street) and of course this huge rooftop pool. And just when you are convinced this is a great find and secret gem, the flaws show through.
The bad - the pool service (and service in general). The pool itself is large, on the rooftop and decent amount of deck chairs. But there are no towels. I went up at 10am, no towels. I went back at midday, still no towels. I went back up at 3pm...still no towels. And each time I was told "one more hr". This happened on 3 consecutive days. And it is NOT peak period, the occupancy (based on breakfast and general observation) was low,...I would say not even half full. How can there be no pool towels!!! And then I was told to just bring my room towel up, and I stupidly did. When I went back to my room to take a shower my room had still not been made up (this was now 3pm) and I had no clean towel. So I called up for a clean one, explaining that I had been told to use my room towel as a pool towel. I was met with a rather rude response...I am torn about this hotel. Somethings are really great like the room space (a standard room is huge), the 24 hr check in policy, it's boutique feel (not overcrowded with millions of rooms) and the location (right in middle of eat street) and of course this huge rooftop pool. And just when you are convinced this is a great find and secret gem, the flaws show through.
The bad - the pool service (and service in general). The pool itself is large, on the rooftop and decent amount of deck chairs. But there are no towels. I went up at 10am, no towels. I went back at midday, still no towels. I went back up at 3pm...still no towels. And each time I was told "one more hr". This happened on 3 consecutive days. And it is NOT peak period, the occupancy (based on breakfast and general observation) was low,...I would say not even half full. How can there be no pool towels!!! And then I was told to just bring my room towel up, and I stupidly did. When I went back to my room to take a shower my room had still not been made up (this was now 3pm) and I had no clean towel. So I called up for a clean one, explaining that I had been told to use my room towel as a pool towel. I was met with a rather rude response and grunt and they said they would send one up. I waited an hour! I called again and all I got was yes yes yes, and no towel. I finally gave up and found the cleaning room (which was unlocked) and grabbed a towel (I hoped it was clean). I should not have to do this. And I shouldn't be plicated and promised when they were not going to deliver. This may sound like I am overacting and ranting, but something like this really makes a difference. Bali is a place where (some/most) people come to relax and hang by the pool. You need to have towels! The hotel is well staffed, but the staff are just not very good. Another point - the pool bar service. There were at least 7 - 8 staff at any one point (basically there to help out 20 customers) and they just kept getting things wrong. Forgetting orders, over charging, forgetting about happy hour pricing (and then laughing it off) and just not very helpful. This is very surprisingly for a 4 start hotel in Bali. Other bad points, really noisy air con and sometimes a bad sewage smell in the lobby.
I am reminded of the old saying - you get what you pay for. We thought we had nabbed a bargain of a 4 star hotel, great location for $130 AUD a night (taxes inc)..... I can now see why. It's a pity because for all it's good, U Paasha...More
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