I had been meaning to review this hotel for sometime now. I stayed here in September 2013. It was my first time in Bali & this was a bad hotel to choose. We booked online & paid half on booking, when we arrived & checked in we were then asked to pay our outstanding balance. Which we later realised we immediately realised was extremely strang. When we went to our room, we realsied we were directly across from a building site. A full construction site was underway directly across, I had eye contact with the builders. It was awful but I carried on(keeping my curtains drawn for most of our week stay there). We decided to live with the early morning wake to a crane or a cango hamer for the first days until it became a little unbarley. I arrived late 1night after a long day driving around to the building still going on. We then spoke to reception about this, they informed us they had no other rooms available which I found untrue. I spoke to 2other guests the same day & they had been moved to a villa as there room faced a noisy bar next door(in the hotel beside The Dipan.
The staff we all polite but some members had very poor English but I felt really conned. They had asked us to pay first knowing full well it was wrong as we would be very unhappy with our room & worried we would complain at the end of our stay when normally you would pay. This ruined our entire week as we could never sleep on & never have a nap throughout the day or even have an early night. It also had us in complete darkness for the week with no sunlight entering the room, it was horrible.
At the end I politely spoke with the manger, he was polite back. I advised during construction our room should not be used as it was the worst effected room in the hotel having full view(it was the only thing we could see from our room window). The manager then gave us spa treatments(complimentary) which were very unenjoyable as the staff were unhappy doing them.
Also another thing that happened while there. I was woken at 2am in the mroning to this crazy screaming & shouting, furniture moving, doors kicked & slamming. It was pretty scary I was petrified. When I mentioned it the next day the staff tried to say they didn't hear about this, which I later realised while speaking to other guests this was a lie! I hadn't complained I just asked staff what had happened as it was scary but then to be lied to is pretty insulting!
I also found the breakfast extremely "mean"!!! I am not a huge eater but I was never full.. We had dinner there once, it was also not very nice. The quality of the food was terrible! The fruit salad was the smallest portion I had even had in a restaurant. It wasn't good.
I would just like to warn other people of this as I reckon the construction may still be going on. Overal it was an awful experience I would never return to The Dipan combining all of the above reasons!
- Official Description (provided by the hotel):
- THE DIPAN RESORT, VILLA AND SPA epitomises fashionable luxury accommodation with acute attention to a design and style yet to be seen on the magical island of Bali. Our philosophy is simple: Anyone who stays with us should feel like a VIP rock star, a fashion icon, a celebrity designer . The Dipan resort, Villa & Spa is the first private villa complex in Bali to incorporate a truly metropolitan chic design aesthetic that blends tastefully with the rich tropical Bali milieu. Our guests can always expect the pleasing comfort of our one of a kind property and unique individual private villas, coupled with services and amenities befitting the most discerning traveller. ... more less
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- Also Known As:
- The Dipan Resort Petitenget Bali/Seminyak