My friends and I have stayed in your villa for four nights. However I had a bad experience about the customer service. The last night in my bedroom I have not hot water for shower and then I waited for an hour is still no hot water. I called the front counter and he came over. He asked me if there was hot. I brought him to my friends room and turn the shower tap on to show him what is hot water. He asked me to wait but say nothing. After 10 hours there is no hot water and I went to the front counter checked out. She asked me to pay and no comment about the hot water. We looked at each other a minutes and she has no respond about the hot water. So I supposed not to have shower ? Then what? She looked at me with no words. Then what I supposed to do?????
Would you be able to at least provide another place for shower or any solution ?
Also, the first day I went in my bedroom, there was a towel which has been used on the corner and the toilet bin was full.More
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