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Review of Pelangi Bali Hotel

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Pelangi Bali Hotel
Ranked #82 of 147 Hotels in Seminyak
Reviewed 12 November 2013

dated, dirty linen, poor food, tired building. tour standard, but 3 hours late.
front desk staff miserable rude and unhelpful.
gardeners,pool attendantsand tour desk were the only great staff. comfy bed, 13year old filthy bathroom.
the place is doing the bare minimum to get by and it shows.
maybe they should up date the website to reflect this.
dissapointed.

Stayed: November 2013, travelled as a couple
Thank andrew m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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587 - 593 of 1,065 reviews

Reviewed 10 November 2013 via mobile

It was a fine hotel, reasonably proced, helpful staff. The breakfast is what you expect of a buffet (nothing special). The pool is good. It was a bit of a boring (rabbit warren) walk from reception to the rooms. Unusual for a bali hotel, they usually feel quite open and invite you to the pool area.

  • Stayed: November 2013
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Thank snurton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2013

My wife and I returned to the Pelangi for the 6th time and caught up with my brother in law and his wife from New Zealand. Having been before we received a very warm welcome from many of the staff. We took advantage of a special offer which included free pick up from the airport, a free meal and drinks vouchers, good value for us.
The staff as always were terrific, the included breakfasts more than sufficient.
The Pelangi has a very nice pool with loungers overlooking a very nice beach and we enjoyed both. We love the location as it is very handy to the Warungs on the beach which are perfect for a relaxing evening meal as there is often local bands for entertainment. The free shuttle to Kuta is very handy although the taxis in Bali are quite cheap. We really enjoyed my birthday cake provided by the hotel, a nice surprise
Our only disappointment was the big jump in prices they charge for going to the airport, we used the normal public taxi service.
We are now planning to return in the new year and introduce some more friends to our relaxing getaway holiday.

Room Tip: We prefer a room with a balcony, they are small but work for us.
  • Stayed: October 2013, travelled as a couple
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Thank WallyPerth_WA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2013

My partner and I had stayed here for three nights, and honestly we wouldn't be back we came from another accomodation in Bali, which we loved which was 3 stars!

The staff are not at all friendly, we get the feeling that they don't want to be at work! Over all just not friendly at all or helpful in all departments.

The breakfast was terrible, are their for two mornings and the third we went some where else. We also had lunch there one the first day.

Rooms are fine, house keeping do a good job.. I wouldn't recommend it and I won't be back!

Stayed: November 2013, travelled as a couple
3  Thank Tiffany V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pelangi Bali H, Director of Sales at Pelangi Bali Hotel, responded to this reviewResponded 3 November 2013

Dear Tiffany V,

Warmest Greeting from Pelangi Bali Hotel & Spa

First of all, we would like to apologize for the inconvenience during your stay with us.
Thank you for your comment, it is very good for us to improve our service in the future.
Re. Your comment that the staff are not at all friendly, we will take an action to refresh them ASAP.

On this opportunity, we would like also to thank you very much for choosing our resort for your stay, and we do hope that we still have your interest in staying with us for your next holiday.

Best regards,

Bakti Yasa
Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2013

I stayed at the Pelangi with my mum for 4 nights in October. We arrived at the hotel around lunch time and had to wait maybe 30 minutes for a room. I think this was because they were looking for a twin bed room, even though we wern't really fussed whether we shared a bed or not.

Rooms were okay, nothing fancy but neat and clean. If you are getting a twin room, note the beds are single sized beds, not the larger single/double beds you usually get at other hotels.

The pool area was great, nice sized pool, swim up bar, the pool water was a perfect temperature. Beds always available.

The breakfast was average but okay to get you going in the morning. They do have an egg station if you like fresh cooked breakfasts but everything else was pretty plain and standard. A couple of types of cereal, some toast and pastries, some bacon, some fruit then the eastern food like rice etc.

Staff were very friendly and always happy to help. We aren't the type of tourists who need a lot of things or a lot of attention when staying somewhere so never really had a problem with any of the service.

I was a little worried about trying to get a taxi back to the airport as a lot of people talked about not being able to get taxis at the hotel or the ones they order for you charge you $30AU or more. Not sure what those reviews were about but we went to the desk to ask about the taxi's and they order a car for you, not a taxi and it costs 150,000 IDR (or about $15 AU at the moment). This is a little more than the cost of grabbing a taxi off the street (we paid $80,000IDR or $8 AU on the trip from the airport to the hotel) but it wasn't worth the hassle so just ordered the car from the hotel.

As everyone else says, the location is awesome, right on the beach and lots of places to eat or drink right outside the door. Massages and nails available directly across the road, as well as anything else you might want to buy as lots of vendors are walking the beach. The massages on the beach were costing 100,000IDR, great massages and nails were 200,000IDR for fingers and toes which I think is a little expensive for a beach vendor with bad tools and not a big selection of colours.

Overall, worth the price if you just go for the basic, cheapest room. You get what you pay for so don't go in thinking you are getting a 5 star hotel and you won't be disappointed.

  • Stayed: October 2013, travelled with family
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3  Thank Carolind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pelangi Bali H, Director of Sales at Pelangi Bali Hotel, responded to this reviewResponded 31 October 2013

Dear Carolind,

Warm greeting form Pelangi Bali Hotel & Spa

On behalf of the Pelangi Hotel Management and staff I would like to thank you for choosing to stay with us. All of the staff hopes you have enjoyed your stay at the Pelangi as we all Endeavour to make it special for you.

We look forward to welcoming you on your return to Bali


Best regards

Bakti Yasa
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2013

I've stayed at this hotel for 4 nights. The rooms are comfortable, and the linen although clean and fresh are always stained. The gardens are beautiful and staff is very nice.
The spa needs some updating , but the prices and services were ok, but not the best.
The gym was a disappointment !! It's not well equipped and the room is small and run down.
I had a lovely time, but would not go for a romantic time.
Location is also very good.

Stayed: October 2013, travelled with friends
Thank mcoelho7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2013

Not having stayed in Seminyak before, I thought the Pelangi would be ideal. It was on the beach, had good reviews, won a Trip Advisor Award, was decently priced and had great looking photos. But I was terribly disappointed. The room was much like others I had stayed in in Bali and I had no fault with anything other than the tiny balcony (but who spends much time there away!) and the lack of a safety deposit box (located at reception instead). The pool and reception was nice though. We had breakfast on the first day and was very upset with what was offered and its presentation. I've stayed in many places in Bali who serve breakfast and I was disappointed with Pelangi. We had breakfast elsewhere the following morning. We also ate at the hotel one night and another night ordered room service and the food was nothing to rave about there either. The cocktails were good though. The service and friendliness of the staff was top-notch as most hotels in Bali are. We were also upset that the rooftop terrace was shut during our stay... The location is reasonably good, it backs onto a small street which you walk across to reach the beach. Of a nighttime there are beanbags on the beach where you can order a drink/food and watch the sunset and listen to live music. its beautiful. Unfortunately I wont be recommending this hotel to anyone nor will I stay here again. I believe there are better places on the beach in seminyak for similar prices and I'll do better to research next time. Happy Holidaying!

  • Stayed: October 2013, travelled with family
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3  Thank Lamb891
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pelangi Bali H, Director of Sales at Pelangi Bali Hotel, responded to this reviewResponded 31 October 2013

Dear

Warmest Greeting from Pelangi Bali Hotel & Spa

First of all, we would like to apologize for the inconvenience during your stay with us, and we thank you very much for your comment.

Re. the breakfast, would you please let us know what kind of our food you don't like, if you have an idea, we would be very happy to talk and recommended to our chef.

Re. the rooftop terrace restaurant. it is open only for a special event, likes wedding reception, gathering, birth day party, private party and many other event with special request.

On this opportunity, we would like also to thank you very much for choosing our resort for your stay, and we do hope that we still have your interest in staying with us for your next holiday.

Should you wish to come again, please feel free to contact our Sales & Marketing Department, and look forward to welcoming you and your family at Pelangi Bali Hotel.

Best regards,

Bakti Yasa
Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pelangi Bali Hotel

Address: Jl. Camplung Tanduk, Seminyak 80361, Indonesia
Region: Indonesia > Bali > Seminyak
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#29 On the Beach Hotel in Seminyak
#40 Family Hotel in Seminyak
#62 Spa Hotel in Seminyak
Price Range: £59 - £205 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pelangi Bali Hotel 3.5*
Number of rooms: 89
Official Description (provided by the hotel):
Pelangi hotel Bali is located in beautiful, serene Seminyak with its white sandy beaches and rolling waves are perfect for the keen surfer or those who wish to indulge in the warm sun and outstanding landscape. Not only will you experience a rich culture unlike any other, you will carry memories of people, places, sounds, smells and a fantastic getaway.Pelangi Bali Hotel also have direct access to the beach ... more   less 
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Also Known As:
Pelangi Bali Seminyak
Hotel Pelangi Bali
Pelangi Bali Hotel Seminyak

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