This isn’t the type of hotel for an extended stay, over night or a day but that's about it, I stayed two weeks, even before check-in the problems started, email communication was impossible prior to my arrival, I’ve been home for three weeks and still haven’t had my emails answered, communication in general was very difficult. The first thing that bothered me was NO FRIDGE in the room, it was a very noisy hotel, large group bookings of inconsiderate people. The most horrendous nights were when a group of teenagers stayed from Fairview International College, there supervisors allowed them to run feral all over the hotel, it was like the place was under siege. With the amount of large groups staying breakfast became feeding time at the zoo, being a westerner I asked if I could have a western breakfast, yes I was told, it was the most frustrating experience trying to communicate what I would like to have, I chose items from the in room menu only to be told everything I asked for the kitchen didn’t have, I did however receive a large helping of attitude from the cooking staff if I asked for more bread or something simple like that. The mixed fruit juice on offer was nothing more than the fruit that was left over from the previous days breakfast, after being unrefrigerated for many hours, throw into a blender and called juice. Thank heavens the Bali Deli is just behind the hotel and I was able to get breakfast and coffee there even though I had paid extra for breakfast at the hotel. On two days there were major problems with the plumbing in my room, the toilet didn’t work, low water pressure and the water smelled foul, the maintenance people came to my room twice but couldn’t fix the fault. I had some laundry done only to find my favourite pair of Zara Man lounging pants didn’t come back. One afternoon after a day of shopping I thought I would try a cocktail in the bar at happy hour, I asked for a vodka martini and was met with blank looks, I suggested the staff Google the cocktail which they did but unfortunately they were unable to make it, I think what I received was just pure vodka with a slice of lime, when paying the bill I was charged full price not the half price as advertised on a black board. I used the phone in my room a few times to book spa treatments in the area,as the hotel spa was a joke, only two calls connected as the other times the line was engaged, I was charged for every time I made an unsuccessful unconnected call. It’s a pity this hotel was so awful, I booked it because it was affiliated with the Sense Hotel in Seminyak where I had stayed for Christmas and New Year, big mistake, the two properties may be affiliated but that's were the similarities end, Sense in Seminyak was far better.
- Official Description (provided by the hotel):
- Sense Sunset Seminyak is a 3-star hotel located in the upmarket lifestyle area of Seminyak, Bali. The eclectic design concept of Sense Sunset Seminyak incorporates the elements of the five human senses as a basis for the hotel's services and facilities. Sense Sunset Seminyak provides services and facilities of high quality International standard. The hotel is within walking distance of shopping arcades, restaurants, cafés, nightclubs and other tourism attractions in and around Seminyak and the famous areas of Legian and Kuta. The hotel is only 8 km from Ngurah Rai International Airport. ... more less
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- Also Known As:
- Sense Sunset Seminyak Bali