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“Completely disappointed”
1 of 5 bubbles Review of Hotel Vila Lumbung

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Hotel Vila Lumbung
Ranked #40 of 143 Hotels in Seminyak
Certificate of Excellence
Perth, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Completely disappointed”
1 of 5 bubbles Reviewed 29 June 2014

We arrived a what looked like a lovely hotel, a beautiful pool area and some really nice families that we chatted to whilst enjoying our welcome drinks. We had already filled out the paperwork and the front desk had taken copies of our passports. We were just waiting to be shown to our room. After about 10 minutes one of the hotel staff comes to ask us to sit down, he has something he wants to explain. We were told that there had been some botched repair work in one of the rooms which resulted in water damage to a few of the rooms, ours was one.
We were then told that they had upgraded us and made arrangements on our behalf for us to be moved to the kokonut suites.
We were really disappointed that we were moved somewhere else. The kokonut suites was also really disappointing. The pool was really average, the hotel was very quiet with no atmosphere and the staff were not particularly warm or friendly. We didn't enjoy our stay there at all and checked out the next day.

Stayed June 2014, travelled with family
Helpful?
2 Thank Max C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (254)
Date | Rating
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English first
1 review
5 of 5 bubbles Reviewed 25 June 2014

I travelled with my Daughter and her friend both 15 years old. We felt extremely safe here. The room was lovely and clean. The grounds and pool were beautiful. Staff lovely. Food great. Will come back here.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caztarz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed 23 June 2014

We spent much time researching where to stay in Bali and chose Vila Lumbung for its facilities, resort feel and lush garden setting. We wanted to relax and not do very much! It's therefore very disappointing that I have to write this poor review.

We'd prearranged a transfer from the airport to meet us from our long international flight and advised of our late arrival at 22:00.

We were met by the driver and all went very smoothly until about half way to the hotel, he turns around and tells us that unfortunately the room we booked is unavailable and would we mind him taking us to another hotel instead. Having travelled extensively in Asia, I thought that this must be a con and insisted the driver take us to our hotel. After-all we had a confirmed booking, made over a month in advance.

On arrival at Vila Lumbung we were met by the night receptionist who was polite and friendly but clearly had no clue. He confirmed there were no rooms available, he was unable to confirm when our room might become available. Our only option was to go to the alternative hotel (apparently a sister hotel of the same company) and come back to Lumbung sometime between 9-11am the next morning when a manager might be able to speak with us. The worst thing was the complete lack of comprehension as to why we should be in anyway annoyed that our pre-booked room was unavailable.

The alternate hotel was Vasanti, which was very nice, but much more a hotel than the deluxe garden villa that we had booked. Our frustrations grew further when checking in to Vasanti. The receptionist states that Lumbung has booked us to stay 4 nights at Vasanti and we would be moved to Lumbung for our final night.

By this point tired and frustrated, we explained that this was unacceptable. The receptionist at Vasanti at least understood our complaint and stated that they would try and sort things the next morning. We were also told that for the inconvenience the first nights stay would be deducted from our bill.

The next morning we spoke to a different receptionist at Vasati who was the first helpful person we met. She agreed to ring Lumbung and sort things out for us. At 11am we were told that Lumbung did have a room, and that they would transfer us across at 2pm. Our first morning in Bali was therefore disrupted whilst we waited around for this to happen.

On arrival at Lumbung we were welcomed but nobody apologised for the disruption to our holiday. We were taken to our room (a downstairs deluxe bungalow) which was exactly as we'd booked. The room was comfortable and clean, with a nice good sized bathroom. The pool area was exactly as described and the staff were attentive and professional. At this point we again agreed with reception that the first nights stay would be deducted from our bill as compensation for the inconvenience; we were satisfied with this outcome and happy to continue with our holiday.

We had an otherwise enjoyable stay until our very last morning when it came to settle our bill, noticing that not only had they already charged my credit card used to confirm the booking, but also they had failed to deduct the first night as offered. We pointed out their mistake, but were told rather abruptly that they had no record of this and that as we had used the facilities of the other hotel we were not entitled to any compensation.

I again pressed that this had been promised to us by a number of staff and insisted the lady call a manager. The manager agreed that he knew nothing of this, that we were entitled to nothing, but as a gesture of good will they would pay our taxi to the airport, amounting to less than 15% of a nights stay.

Angry but with very little option as they had already charged my card we left for the airport. I've subsequently emailed a detailed complaint on two occasions which so far has been very successfully ignored.

For a hotel that claims to be 4* this kind of service is atrocious. I recognise that sometimes things go wrong and rooms get doubled booked, but this situation was created by a lack of communication, lack of recognition that they had in any way inconvenienced us and a complete disregard of the promises they had made to us. This is unacceptable.

In spite of our otherwise enjoyable stay, we really can't recommend staying here as you simply don't know when you book where you might end up. I think we were far from the only people complaining during our stay, perhaps suggesting a more systemic and fundamental problem with poor management.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank colind581
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 22 June 2014 via mobile

Our first trip to Bali and picked this one ourselves. Rooms were clean, staff are brilliant, food is ok but not for a coeliac like me, pool area is just perfection (we wanted green resort style pool and we found it! Swim up bar too). Good pick for everyone (families, business, friends).
There's a spa also. The only difficulties we found was that there is no carpet in the halls as the sound echoed (slamming doors in the morning are an issue) and as the pool is so central the screaming children woke us nice and early. But nothing that wouldn't have me come back as the place itself is so central to everything! Try it out.

Stayed June 2014, travelled with friends
Helpful?
1 Thank Zoe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 21 June 2014 via mobile

Stayed for 2 nights & would highly recommend it. Staff are friendly and all speak good enough English to make conversation easy.

We had a bottom floor bungalow & Mosquitos were not a big problem. Rooms are great and the beds are AMAZING! Breakfast is good but I would skip the Tuesday BBQ as it's nothing special.

Overall would gladly return. Thanks for the hospitality!

Stayed June 2014, travelled as a couple
Helpful?
Thank Hugh T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 11 June 2014

Staff were super friendly, loved the room layout, perfect for families, loved the pool and the cave. no kids club but the kids spent sooo much time in the pool. the prices were very reasonable. the staff even suprised me with a birthday cake for my birthday, very thoughful. We are going back, we have already booked.

Room Tip: I cant rate the spa as i ran out of time and never got there.
See more room tips
  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AmandaMangoReef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 10 June 2014

This is the fourth time we have stayed at Vila Lumbung and we will go back. We loved the location and the gardens and pool are great. The resort is in the Balinese style, the standard rooms are a little tired but you get what you pay for. The breakfast is buffet and ok with a good variety. The restaurant is normally empty for lunch and dinner there are plenty of restaurants close by to go to. The staff are friendly and always say hello. There are a few comments here that the service is not good you need to remember where you are this is Bali their priorities and ours are a little different.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rusty141
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Vila Lumbung

Property: Hotel Vila Lumbung
Address: Jl. Raya Petitenget no. 1000x, Seminyak 80361, Indonesia
Region: Indonesia > Bali > Seminyak
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Top resorts Hotel in Seminyak
#29 Family Hotel in Seminyak
#34 Spa Hotel in Seminyak
#37 Luxury Hotel in Seminyak
#42 Romantic Hotel in Seminyak
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Vila Lumbung 4*
Number of rooms: 20
Official Description (provided by the hotel):
Hotel Vila Lumbung is located in Seminyak area, just 15 minutes drive by car from Kuta or Legian and 10 minutes walk to Seminyak Square shopping centre. Set on 15.000 square meters of lush tropical gardens and just 800 meters away from Petitenget Beach, this hotel also close to several famous restaurant and beach club in Seminyak. The hotel features with 36 Superior Rooms and 34 Deluxe Bungalow and this is the perfect place for those who seek a fresh tropical atmosphere. All villas are in the Lumbung style with typical Balinese wooden roofs (sirap) in spacious Balinese rooms. Flooded with natural light, the well-designed rooms with a balcony and DVD player prepared in each room. All of them are fully equipped with individually controlled air-conditioning, in-room safe, minibar, coffee or tea maker facility, bath-up and shower, and free complimentary Wi-Fi access.In addition, an open air restaurant with an adjacent pool bar and 2 level swimming pool with waterfall and cave, tropical island, whirl pool, gazebo and day spa, kids playground, tour desk and recreation room. Luxury and style within a true Balinese atmosphere awaits you at this Bali resort hotel. ... more   less 
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Also Known As:
Resort Vila Lumbung
Vila Lumbung Hotel
Hotel Vila Lumbung Bali/Seminyak

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