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“Third stay this year!”

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The Royal Beach Seminyak Bali - MGallery Collection
Ranked #35 of 148 Hotels in Seminyak
Certificate of Excellence
Reviewed 29 November 2011

We stayed here for the seventh time in total & for the third time this year . Great Staff,location, rooms & breakfast. However we were very disappointed that the beautiful air conditioned former breakfast room is to be turned into the Spa!! What a waste of a prime location. There is nowhere in the Hotel where one can escape the heat & have a coffee or drink in Air Conditioned comfort.
The third floor area where snacks, drinks & internet is available is like an oven & unbearably hot & uncomfortable. It is almost always deserted & badly needs to be air conditioned for the comfort of guests & staff.That is the most disappointing thing about the Hotel.

  • Stayed: November 2011, travelled with friends
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1  Thank 1947Collie_Australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theroyalmanager, Manager at The Royal Beach Seminyak Bali - MGallery Collection, responded to this reviewResponded 30 November 2011

Dear Royal Guest,

It has been a great pleasure to having you stay with us again. Thank you for sharing your experience and feedback.

With regard to the former breakfast area, kindly be informed that as there are some maintenance needed to be done and at the same time we also need more space to accommodate our guests, therefore it has been decided to move the breakfast area to the beachfront restaurant. We figure that it would give our guests a refreshing view and more open space during the breakfast.
There was a plan indeed to use the former space as spa considering the quite location; however it hasn't been decided yet.

Thank you for giving us the feedback about the Living Lounge, it has been duly noted. We will do our utmost to improve the comfort and service of the lounge.

Again, thank you for being one of our loyal guests and for giving us chances to improving our services. We certainly hope that we would get another pleasure to welcoming you back for the eighth time!

Sincerely,
Ana Dewi Permana
Marketing Manager
The Royal Beach Seminyak Bali

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2,107 - 2,113 of 2,809 reviews

A TripAdvisor Member
Sydney, Australia
1
Reviewed 29 November 2011

very nice place to stay, very helpful when we needed it .,very polite staff ,wish i had stayed longer, the service was spot on, location was good could walk to places quite easily, the bed was so big i loved it, will always remember having my slippers layed out for me how aweson

  • Stayed: November 2011, travelled with friends
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theroyalmanager, Manager at The Royal Beach Seminyak Bali - MGallery Collection, responded to this reviewResponded 30 November 2011

Dear Royal Guest,

We very much appreciate your comments regarding your stay at the The Royal Beach Seminyak Bali. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Ana Dewi Permana
Marketing Manager
The Royal Beach Seminyak Bali

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A TripAdvisor Member
Singapore, Singapore
11
Reviewed 27 November 2011

Overall room size for suite is good. Toilet need good maintenance especially the "TOTO" shower head, hot/cold mixer need to polish to look posh. The sitting room toilet sink looks horrible especially the hot & dols taps. It is very run down and lack of good upkeep. Would not consider to come and stay again. Corridor plant need pruning to look neat.
The staffs are excellent and service very good.

  • Stayed: November 2011, travelled with family
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1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theroyalmanager, Manager at The Royal Beach Seminyak Bali - MGallery Collection, responded to this reviewResponded 30 November 2011

Dear Royal Guest,

Thank you for taking the time to tell us about your experience at the The Royal Beach Seminyak Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mgallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Ana Dewi Permana
Marketing Manager
The Royal Beach Seminyak Bali

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Reviewed 19 November 2011

I couldn't have been more delighted with the Royal Beach, everything exceeded my expectations. One of the highlights was seeing plenty of wildlife in the grounds, and the cocktails and tapas at M Bar were great. Lobster on the beach on Monday night (a regular feature) was memorable. An outstanding hotel.

  • Stayed: November 2011, travelled as a couple
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Thank dingbat_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theroyalmanager, Manager at The Royal Beach Seminyak Bali - MGallery Collection, responded to this reviewResponded 30 November 2011

Dear dingbat_10,

Thank you for your kind compliments and feedback. We are glad to know that you had a memorable stay with us and it is a motivation for us to continuously improving our services.

Again, thank you for sharing your experience with us and we are looking forward to serve you even better in the future.

Sincerely,
Ana Dewi Permana
Marketing Manager
The Royal Beach Seminyak Bali

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 November 2011

This is the second time I've stayed at this resort. I suppose that speaks for itself. It is a very nice place, but perhaps showing its age to a small degree - it's around 20 years old. The location right on the beach, and very close to the nice restaurants and clubs in Seminyak can't be beat. The gardens and pool area is very peaceful.

Complaints would include that the old air-con system is quite loud. There was a nice small terrace attached to my room, but it was hard to prop the door open, so there was a sense it was an inaccessible space. The price of the room was pretty reasonable, but the price of breakfast was way too high.

All in all, given the price and quality of the place, the location and so on, I would recomment it.

  • Stayed: November 2011, travelled solo
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Thank murrayjackb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theroyalmanager, Manager at The Royal Beach Seminyak Bali - MGallery Collection, responded to this reviewResponded 30 November 2011

Dear Royal Guest,

It was a great pleasure to welcoming you back to the resort and thank you for sharing your experience with us.

We deeply apologize for the inconvenience caused by the air conditioning system and the terrace door condition. Kindly be ensured that we have alert the concern head of departments about these matter for them to take immediate action to address the problem.

Once again thank you for the constructive feedback and we are looking forward to having you stay with us again in the near future.

Sincerely,
Ana Dewi Permana
Marketing Manager
The Royal Beach Seminyak Bali

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Reviewed 16 November 2011

My husband & I stayed for 4 nights - the buffet breakfast was great & this was included in our room rate. Our superior room was spacious with balcony, the bathroom was a good size. The staff were exceptional.

  • Stayed: November 2011, travelled as a couple
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Thank Diasey2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theroyalmanager, Manager at The Royal Beach Seminyak Bali - MGallery Collection, responded to this reviewResponded 17 November 2011

Dear Royal Guest,

Thank you for sharing your experience with us and for your kind recognition on the services.
We are looking forward to welcoming you back to the resort soon.

Sincerely,
Ana Dewi Permana
Marketing Manager
The Royal Beach Seminyak Bali

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2011

good location, walking distance to 'hot spots' including Cocoon, Ku De Ta and Mozzarella Restaurant.
Big rooms, well airconditioned and clean. Although resort is big it was not crowded.
Pool is large, clean and has a well serviced bar close by with a long cocktail list for about 65,000-100,000 rupiah each:)
Staff are so friendly and accommodating, they really made my stay at The Royal extra special.

  • Stayed: November 2011, travelled with friends
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Thank young4life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theroyalmanager, Manager at The Royal Beach Seminyak Bali - MGallery Collection, responded to this reviewResponded 17 November 2011

Dear young4life,

Thank you for the positive feedback. It is always nice to receive one and we believe it will encourage our team to keep improving our services.

We are happy to know that we have made your stay memorable and we are looking forward to serve you better in the future.

Sincerely,
Ana Dewi Permana
Marketing Manager
The Royal Beach Seminyak Bali

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Royal Beach Seminyak Bali - MGallery Collection

Address: Jl. Camplung Tanduk, Seminyak Beach | PO Box 3384, Seminyak 80033, Indonesia (Formerly Sofitel Seminyak Bali)
Phone Number:
Region: Indonesia > Bali > Seminyak
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Seminyak
#16 On the Beach Hotel in Seminyak
#20 Family Hotel in Seminyak
#25 Romantic Hotel in Seminyak
#32 Spa Hotel in Seminyak
#33 Luxury Hotel in Seminyak
Price Range: £64 - £360 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Royal Beach Seminyak Bali - MGallery Collection 5*
Number of rooms: 142
Official Description (provided by the hotel):
A boutique hotel directly on the Seminyak Beach, surrounded by uniquely designed 4.5 hectares tropical garden. Featuring 128 rooms and 17 private villas, it is within walking distance to Seminyak fine dining restaurants, trendiest bars and luxury shopping. With outstanding modern Balinese architecture, the hotel offers a distinctive and memorable stay wrapped with the warmth of Balinese culture on every stay. ... more   less 
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Also Known As:
The Royal Beach Seminyak Bali Hotel Seminyak
Sofitel Hotel Seminyak Bali
Sofitel Hotel Denpasar
Sofitel Seminyak Bali
Sofitel Bali
Denpasar Sofitel
The Royal Beach Seminyak Bali - MGallery Collection

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