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“Great place to stay.”

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The Royal Beach Seminyak Bali - MGallery Collection
Ranked #37 of 149 Hotels in Seminyak
Certificate of Excellence
Reviewed 30 July 2012

My family and I recently stayed at Royal Beach. We had a memorable stay. The resort was sensational with all of its facilities. More importantly however were the staff. They were friendly kind and gracious and helpful. I had the good fortune to strike up a couple of conversations with the Food and Beverages Manager --,her name was Ruly. She was charming, courteous, and a pleasure to talk to , not only in connection with the resort but also in regard to local affairs and activities. She is a great asset to the Royal Beach.

  • Stayed: July 2012, travelled with family
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2  Thank Jim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this reviewResponded 1 August 2012

Dear Jim H,

We very much appreciate your kind review. It's all our pleasure to make our Royal Guest's stay memorable. Really glad to know that you really enjoyed stay with us.

I will share your comment with Mrs Ruly and our departments and I am sure this will be a great motivator to our team to maintain the standards and to continuously improving our services.

We are looking forward to making your next as pleasant as the previous one.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali

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1,979 - 1,985 of 2,907 reviews

Reviewed 29 July 2012

We stayed at the Royal Beach last week. Loved it! The only thing that bothered me was I was eaten by mozzies the first night. They spray every monday night, we arrived on the Sunday. We rang for a can of spray in the middle of the night, the can did arrive but it was near empty. The cocktail boys were slow around the pool, but hey we were in Bali time! Food great, view magic, a short stroll to Seminyak road for shopping, drivers were helpful. Will go back again. We had spend three days in Madewi Bay resort, this was heaven once we arrived at the royal. thank you

  • Stayed: July 2012, travelled with family
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1  Thank 4dogsPerth_Australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this reviewResponded 1 August 2012

Dear 4dogsPerth_Australia,

We very much appreciate your kind comment and we are glad to know that you enjoyed your stay at The Royal Beach Seminyak Bali.

Regrading the mosquitos and service concerns, I deeply apologize for the inconvenience caused and I will share your comment with the head of department for their follow up and further action.

Thank you again for sharing your experience with us it's our hope to welcome you again in the near future.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2012

Not sure what some reveiwers are expecting but my husband and I just spent 7 nights at the Royal Beach for our 20th wedding anniversary and had a great time. The place was beautiful, especially the gardens and pool area with access straight onto the beach. The staff are super friendly without being over the top, they had a love heart cake waiting for us in the room on the day of our anniversary and we never had any issues ordering drinks or food around the pool area. They were fantastic with our check out as we had a late night flight they took care of our bags, allowing us access to them throughout the day, let us use the pool and other hotel facilities and said we could shower and freshen up in their day spa before our flight home. Breakfasts were great with a huge range to choose from including Balinese foods to Western foods to English or Continental breakfasts. The hotel is in a really good location with easy walking distance to shops and restaurants but it acts as a real haven from th chaos of Bali street life. We had a superior room which is the smallest type in the hotel and it was more than ample, the bed was huge and an extremely comfy sleep. There were no smells in our room and it was very quiet. We have no problem in wanting to stay there again on our next trip to Bali.

  • Stayed: July 2012, travelled as a couple
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6  Thank FamilyMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this reviewResponded 1 August 2012

Dear FamilyMelbourne,

Thank you very much for your kind and detailed comment. Nothing better than knowing that our Royal Guests enjoyed their stay with us.

I will immediately share your comment with our team and I am sure that it will motivate them even more to continuously improving our services.

Thank you again for sharing your experience with us and we are looking forward to making your next visit even more pleasant than the previous one.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2012

Average from the beginning to end; example include not including airport transfers when you book a suite plus grand deluxe room, complimentary refreshments arriving at 10pm, some 3.5hrs after our arrival, mattress & pillows so bad that we had to complain whereby they attempted half fix by placing a board under the mattress, mouldy and dilapidated bathrooms and service so slow you could die of thirst before the drinks arrived. The breakfast buffet is fairly ordinary in comparision to the Padma or Intercontinental.
The hotel needs major refurbishment instead of the patch & paint job they're doing. We had a suite plus a grand deluxe room. There was nothing special about the suite other than a coffee machine (which was lovely to have decent coffee) and extra space. Most certainly not worth the extra cost.
But the icing on the average cake was the attempt to charge us for our son's breakfast despite having purchased a package whereby we received a credit of 20% of room rate to be spent on food&beverages or the spa. Not happy Jan. Pool is good for kids however and the location is good for shopping and restaurants but would we stay here again - no. I'd rather catch a cab from the Padma - who at least understand about expectations and value for money.

Room Tip: Perhaps try a villa if you have to stay in Seminyak
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  • Stayed: July 2012, travelled with family
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Thank WestAussieabroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this reviewResponded 1 August 2012

Dear WestAussieabroad,

Thank you for taking the time to tell us about your experience at the The Royal Beach Seminyak Bali. We are deeply sorry that your experience with us did not entirely meet your expectation. Please allow me to express our sincerest apologies.

Regarding the bed condition, I apologize for the inconvenience caused. I have immediately shared your comment with the Head of department concerned for her follow up and further action to prevent any future occurrence.

At M Gallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Thank you again for sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the future.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2012

We have just returned from 14 days at the Royal Beach and I must say it has dropped from when it was a Sofitel.
The staff are really friendly, but it can be very hard to get service around the pool and sometimes at breakfast.
We are very aware of "Bali Time", but this was just a lack of service. We have previously stayed at the resort on 2 occasions when it was a Sofitel and we will not look to return.
Seems a much more family focus and as we no longer have young children it is another reason to look elsewhere.
Still has a nice feel, good facilities and very neat and clean, but given the poor service, some bed linen that was less than clean and a Tapas selection that was just simply awful I think a 5 star rating is much too generous.

  • Stayed: July 2012, travelled with family
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2  Thank GaryJ5125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this reviewResponded 30 July 2012

Dear GaryJ5125,
Thank you for taking the time to tell us about your experience at the The Royal Beach Seminyak Bali. We are sorry that your experience with us did not entirely meet your expectation.

Regarding the service time, I apologize for the inconvenience caused. I will immediately inform the Head of department concerned for her follow up and further action to prevent any future occurrence.

Nevertheless, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the future.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2012 via mobile

OMG this hotel is heaven & the nicest I've stayed at in Bali. Rooms are modern & spacious. Food is excellent & affordable. Staff are sooooo friendly and nothing is too much trouble. The pool is lovely, enough lounges for everyone and they are very comfy! Good kids pool & poolside spot for mum & dad to hang out. Lots of little luxuries in room & around resort. Beautiful views to ocean from pool area area & from restaurant. They have dinners on the beach a few nights a week for $20 per head. Breakfast was great also with fresh juices, pastries, bread and a wide selection of international breakfast food - best hotel breakfast I've had! Can not recommend this hotel highly enough, it was fantastic!!

  • Stayed: July 2012
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1  Thank TravellingDongi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this reviewResponded 30 July 2012

Dear TravellingDongi,

Thank you very much for your comment. Nothing better than knowing that our Royal Guests enjoyed their stay with us.

I will immediately share your comment with our team and I am sure that it will motivate them even more to continuously improving our services.

Thank you again for sharing your experience with us and we are looking forward to making your next visit even more pleasant than the previous one.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2012

  • Stayed: July 2012, travelled with family
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Thank Franklin2012
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this reviewResponded 24 July 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about The Royal Beach Seminyak Bali - MGallery Collection

Address: Jl. Camplung Tanduk, Seminyak Beach | PO Box 3384, Seminyak 80033, Indonesia (Formerly Sofitel Seminyak Bali)
Phone Number:
Region: Indonesia > Bali > Kuta District > Seminyak
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Seminyak
#17 On the Beach Hotel in Seminyak
#19 Family Hotel in Seminyak
#25 Romantic Hotel in Seminyak
#34 Spa Hotel in Seminyak
#35 Luxury Hotel in Seminyak
Price Range: £92 - £183 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Royal Beach Seminyak Bali - MGallery Collection 5*
Number of rooms: 142
Official Description (provided by the hotel):
A boutique hotel directly on the Seminyak Beach, surrounded by uniquely designed 4.5 hectares tropical garden. Featuring 128 rooms and 17 private villas, it is within walking distance to Seminyak fine dining restaurants, trendiest bars and luxury shopping. With outstanding modern Balinese architecture, the hotel offers a distinctive and memorable stay wrapped with the warmth of Balinese culture on every stay. ... more   less 
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Also Known As:
The Royal Beach Seminyak Bali Hotel Seminyak
Sofitel Hotel Seminyak Bali
Sofitel Hotel Denpasar
Sofitel Seminyak Bali
Sofitel Bali
Denpasar Sofitel
The Royal Beach Seminyak Bali - MGallery Collection

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