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“Perfectly fine - just not really for us”

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The Royal Beach Seminyak Bali - MGallery Collection
Ranked #36 of 143 Hotels in Seminyak
Certificate of Excellence
Auckland, New Zealand
Level Contributor
142 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Perfectly fine – just not really for us”
3 of 5 bubbles Reviewed 17 August 2012

This is a pretty good hotel, though it did not entirely work for us. It feels a bit like a Denarau island resort (if you’ve been to Fiji you’ll know what I mean) – it’s big and functional, though not authentic. Essentially you could be anywhere.

The room was good and well appointed (though I would have loved a dvd player – you can borrow them from reception). But there was a problem with mosquitoes in our room – however they do provide you with insect repellent but that did not entirely fix the problem. But apart from the mozzies the room was fine, and nice to have a balcony to sit on (ours overlooked the garden).

There are 2 hotel pools though they get very crowded – we witnessed the battle over the sun lounges a few times. But the beach is right outside the hotel too, so you can always go there (do be aware of the hawkers on the beach though).

Breakfast was included – buffet breakfast with a pretty good selection, from muesli and cereal to bacon and eggs or Indonesian dishes. The hotel runs theme evenings too – BBQ night, satay night etc though we did not really check these out. Close to the hotel grounds are quite a few restaurants so you are unlikely to starve. We ordered room service one night too – steak was just delicious and they did a pretty good job on the fish and chips too.

One thing to note is how security conscious they are – all cars are carefully checked and even when you walk in from the beach security will ask you for your room number. You also have to let them know if you have visitors coming over. While this is very good and through, it unfortunately does remind you that security is a concern in these parts (which you may not want to think about).

The location is good – with Seminyak’s shopping and eating places fairly close. Traffic does get bad though so do be aware of this. Seminyak is also more spread out than I had realised so taxis are a good idea to get around to places further away. The hotel also runs shuttle buses to Kuta and to Seminyak square at certain times a day (ask at reception for times) – you need to book at least an hour before your desired departure time but the shuttles are very handy.

If you want to be in the heart of Seminyak close to shopping and the beach, then this is a pretty good choice. But if you want something with an authentic ‘Bali’ feel then a villa may be a better option for you.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
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Helpful?
3 Thank Kiwi-1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, 21 August 2012
Dear Royal Guest,

Thank you very much for your kind and detailed compliments. It's always a pleasure to receive such positive reviews. We are glad to hear that you enjoyed our renowned services, restaurants and that you really felt safe.

Our staff takes great pride in providing exceptional service to our Royal Guests that is beyond expectation; so your feedback are important for us.

Regarding the mosquitoes trouble, I deeply apologize for the inconvenience caused. However, I am pleased to inform you that we are having fumigation program performed regularly in the hotel premises to ensure our Royal guests health and safety.

Thank you again for sharing your experience with us it's our hope to welcome you again in the near future.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,583 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (466)
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English first
Melbourne, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 16 August 2012

I have stayed at The Royal Beach Seminyak, and previously under different names - so I have stayed there on many occasions. Although it has dated over the years, it is still a great place to stay - and when I go back to Bali, I would like to stay there.
Regrettably, the prices one pays there, these days, in comparison with newer accommodation, may not make it the automatic choice for "punters" who have stayed there previously.

Room Tip: When arriving - ask to see the room first, before accepting it. A recently renovated room is one to...
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, 21 August 2012
Dear Royal Guest,

Thank you very much for your kind and constructive review. Nothing better than hearing that our Royal repeaters had a memorable holiday at the resort.

We are pleased to hear that you enjoyed your stay with us. I will share your comments with our team and i am sure your review will serve as an encouragement for the staff.

Thank you again for sharing your experience with us and we are looking forward to making your next visit even more pleasant than the previous one.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancashire
Level Contributor
125 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 bubbles Reviewed 13 August 2012

Just back from a couple of weeks stay at The Royal Beach, fantastic place right on the beach, probably the best position on the beach....
Breakfast was outstanding, everything you could think of and more, also a very good point to mention is the plates and food are always hot!!!! something which makes all the difference...
Our room was spacious with a very very comfy bed :-)
Friendly staff, all of them, and all smartly dressed...
If there was one thing we would say which needs addressing is the smoking in the restaurant.....it shouldn't be allowed, as almost all other eating places we have been too, it is banned....we found it quite offensive as most smokers didn't seem to care about the people around them....
So apart from this issue of which I am sure will be addressed, the place is fantastic...thank you..

  • Stayed August 2012, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bindybop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, 14 August 2012
Dear Royal Guest,

We are so thrilled to hear that you loved our resort, thank you for choosing to stay with us!
We appreciate your recommendation of The Royal Beach Seminyak Bali a MGallery Collection Resort for romantic getaways, and we are pleased that you so enjoyed your Royal stay.

Regarding the smoking in the restaurant, we apologize for the inconvenience caused. However we are pleased to inform you that we do provide a no smoking in the restaurant for our guest comfort.
Thank you again for sharing your experience and it's our hope to welcome you back to the resort in the near future.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 11 August 2012

My best friend and I spent 8 nights at the Royal Beach Seminyak. It was our first trip to Bali and we absolutely loved this hotel. Once we walked into the lobby of the hotel, we were very impressed. We stayed in a deluxe room and shared a king size bed - loved how comfortable it was! The bathroom was great, very spacious. Very clean.

Just make sure to spray yourself with mosquito spray before you go to bed - surprisingly i only got bitten twice during the whole trip. I think they have regular fumigation treatments for all rooms which is good.

All the hotel staff/workers were so friendly and greeted us everyday. They were really helpful when it came to booking a tour for us and gave us plenty options to choose from. The pool attendants were also nice and took time to get to know us, very friendly people.

If you want to have some serious tanning time, I suggest you get to the pool around 10-10.30am and make sure you get a banana lounge! Right after breakfast, we would stay by the pool from 10am-12pm and then head out into town to do some shopping. Sometimes we'd come back around 3 or 4pm and it would be difficult to find any vacant banana lounges but we'd wait and keep an eye out for anyone leaving and we'd run to make sure we got them!

I think the best part of the hotel is the buffet breakfast at Husk Restaurant. We enjoyed the variety of food they had to offer - from eggs, bacon, stir fry noodles, dumplings, rice, pancakes, waffles, fresh fruit, fruit tarts, chocolate croissants etc...we were in heaven!

Every night they would have a buffet dinner on the sand near the beach. We had the BBQ buffet one night and on our last night we enjoyed the Italian buffet. Nice food.

The only negative thing I have to mention is the wifi (iphone and samsung galaxy)...our wifi connection from our room would keep dropping out. Wifi seems to work best at Husk Restaurant and by the pool. Other than that, I can't say anything bad about this place.

I love the Royal Beach Seminyak...I'll come back again!

Room Tip: Rooms near the lobby on the same floor are best.
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  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Janet T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, 13 August 2012
Dear Royal Guest,

Greetings from The Royal Beach Seminyak Bali!

Thank you very much for kind feedback and taking the time to post such a nice and detailed comment on Trip Advisor.

We are delighted to hear that you have had a memorable experience at our resort and that you enjoyed our services, facilities and surroundings.

I and the whole team of The Royal Beach Seminyak Bali would like to thank you again for choosing our resort for your valuable holiday.

We are looking forward to making your next visit even more pleasant than the previous one.


Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Zealand
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 10 August 2012

This is our third time to the Royal Beach Seminyak - The staff were very very good and have no complaints here at all. The hotel has lovely mature gardens the pool areas are good and its nice to be right on the beach. As other reivewers have pointed out the hotel is not the newest but certainly found it to be clean and well maintained with no complaints. We paid about 300 US per night whichh have no probem paying but due to the high priced in house food and beverage and spa we made the choice to go off site for everything, the quality of food and entertainment in the area is fantastic so with that in mind we paid $300 US a night (high season) to sleep and lie by the pool here and there. I think this place is very suited to families and those that dont like to venture out. Having said all that we were very satisfied.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ABMAC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, 13 August 2012
Dear Royal Guest,

Thank you for your kind and constructive comments. It's always a pleasure to receive nice compliments especially from our Royal repeaters.

We are pleased to hear that you enjoyed your stay with us. I will share your comments with our team and i am sure your review will serve as an encouragement for the staff.

Thank you again for sharing your experience with us and we are looking forward to making your next visit even more pleasant than the previous one.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 9 August 2012

I had booked 4 rooms for us & friends, during our stay an Airconditioner started leaking a "strange' gas at around 11.30PM. We called for attention, around 1.30AM, Management decide to move us as it appeared it was Amonia gas leaking. Moved rooms, left all items other than toiletries in room, the next day, no alternative room available until almost 4.30pm. the next 48hours saw us check out. No-one mentioned the inconvenience we had, packing up, moving and then re-packing to leave later. No-one said sorry for disrupting our stay etc. When I came home, I sent hotel an e-mail outlining our disruption. This was acknowledged as our next stay was in May last year, when the Hotel accomodated us in a Villa for no charge for 3 nights. A perfect way to appologise. I can not recommend this Hotel enough. The managment and staff are first rate, Service is everything. Thank you to The Royal Beach Seminyak .Looking forward to our stay in September.

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank castle6076
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 7 August 2012

I don't think it was worth what we paid when u compare it to other hotels in the area! Our room was not so great! The aircon wasn't working & in general it looked verry run down. Doesn't look like the photos

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sunset_trips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, 13 August 2012
Dear Royal guest,

Thank you for taking the time to share your experience with us. We deeply regret to learn of the inconvenience you experienced during your recent visit.

At MGallery we continuously strive to offer exceptional levels of service, which in this case appears that we have failed to deliver. On behalf to the Royal team, please allow me to express my sincerest apologies. I have shared your comments with our management team for their awareness and further action to prevent any occurrence.

Nevertheless, we do appreciate your kind comment about our "friendly staff".

Thank you again for sharing your concerns and we hope that you will give us another opportunity to demonstrate our signature hospitality, for which the Royal Beach Seminyak Bali is known.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Royal Beach Seminyak Bali - MGallery Collection

Property: The Royal Beach Seminyak Bali - MGallery Collection
Address: Jl. Camplung Tanduk, Seminyak Beach | PO Box 3384, Seminyak 80033, Indonesia (Formerly Sofitel Seminyak Bali)
Phone Number:
Region: Indonesia > Bali > Seminyak
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Seminyak
#17 On the Beach Hotel in Seminyak
#20 Family Hotel in Seminyak
#25 Romantic Hotel in Seminyak
#32 Spa Hotel in Seminyak
#34 Luxury Hotel in Seminyak
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Royal Beach Seminyak Bali - MGallery Collection 5*
Number of rooms: 142
Official Description (provided by the hotel):
A boutique hotel directly on the Seminyak Beach, surrounded by uniquely designed 4.5 hectares tropical garden. Featuring 128 rooms and 17 private villas, it is within walking distance to Seminyak fine dining restaurants, trendiest bars and luxury shopping. With outstanding modern Balinese architecture, the hotel offers a distinctive and memorable stay wrapped with the warmth of Balinese culture on every stay. ... more   less 
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Also Known As:
The Royal Beach Seminyak Bali Hotel Seminyak
Sofitel Hotel Seminyak Bali
Sofitel Hotel Denpasar
Sofitel Seminyak Bali
Sofitel Bali
Denpasar Sofitel
The Royal Beach Seminyak Bali - MGallery Collection

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