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The Royal Beach Seminyak Bali - MGallery Collection
Ranked #37 of 143 Hotels in Seminyak
Certificate of Excellence
Singapore, Singapore
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great stay!”
Reviewed 19 May 2013

My boyfriend and I stayed for four days at the resort in a private pool villa. Amazing property! The villa manager gave us a honeymoon suite and we stayed in the resort compound most of the four days as the place was amazing! It has everything and very romantic. Very near to the beach; a complete hideaway from the busy town which is only 10 minutes away. We were amazed how quiet and exclusive the resort is despite being so near town. The resort also has its own organized activities, both paid and complimentary, allowing guests to experience all of Bali. Not forgetting to mention that the staff was friendly and very efficient too. The only thing we hope for is better quality food. Great place for couples and families nonetheless!

Room Tip: There are different types of villas. Request for one that faces the sea and on elevated ground so th...
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank micandy67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, 20 May 2013
Dear Royal Guest,
We would like to thank you very much for taking the time to post such a nice review. It's always a pleasure to receive good comments. I will share your comments with our staff as I am sure that your review will even more motivate them to continuous improving our services.

At MGallery we strive to provide day after day a superior service therefore your feedback is valuable for us.

On behalf of the whole team I would like to thank you again for choosing our resort for your holiday in Bali.

We are looking forward to making your next visit even more pleasant than the previous one.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (474)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
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English first
Melbourne
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 May 2013

Great location in that it is right next to the beach. great facilities in terms of having two great pools, just a short walk down to the beach, a bar/restaurant by the pool, great restaurants and free activities for guests like one hour yoga class on Wednesday nights and others. The hotel is also close to other shops, massage places, laundromats and other eatery like Ku De Ta. We stayed there for 6 nights and thoroughly enjoyed our stay. We had dinner at the hotel on several occasions - Satay night, Balinese Dinner with a traditional dance included and a Tapas night. All three were reasonably priced by Aussie standard. We thought satay night was the best. Breakfast was great with a piano player which was very relaxing. The hotel has great ambience.
In terms of service, it was not always consistent which was a bit surprising for a large hotel such as this one.we have asked for our towels not be changed by hanging them up but still they got changed everyday. On another occasion, our complimentary bottles of water had not been replenished. On our first day, we found the beautiful bathrobes looking a bit wrinkly so we didn't use them in case they had been worn by someone before. Having said that, when we had a plumbing problem, it was taken care of straight away. Overall, we would definitely return again.

Room Tip: We had a corner deluxe room 352 which is very spacious. The painting and artefacts were impressive.
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Darthsteph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, 20 May 2013
Dear Royal Guest,

Thank you very much for your nice and detailed review. It's always a real pleasure to receive such kind and constructive comments. We are delighted to know that you enjoyed our facilities and services.

I have noted your comments regarding the towels and bottles of water and bathrobes and I have immediately reported to the head of department concerned for his awareness and further action to avoid any occurrence in the future.

On behalf of the whole team I would like to thank you again for your kind comment.

We are looking forward to welcoming your back in the next future.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 May 2013 via mobile

Stayed for one night as part of a holiday. My superior room was spacious clean and comfortable, with a balcony high was big enough to sit on and have a drink. We had a problem with the shower, it wouldn't turn off. But housekeeping arrived promptly after we reported the issue.
What I loved most about this property are the lush tropical gardens, it is all so beautifully cared for, it is just such a nice experience meandering around the grounds on the cute stone paths.
Pools are great and breakfast buffet one of the best I've experienced in a long time :)

  • Stayed May 2013
    • Value
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    • Service
Helpful?
1 Thank melsy007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, 20 May 2013
Dear Royal Guest,
Thank you very much for your kind words.
I would like to apologize for the inconvenience caused regarding the shower but I ma glad to know that our staff fixed it efficiently.

Memorable experiences are what we strive to provide day after day to our Royal guests; so your compliments are always welcomed.

On behalf of the whole team I would like to thank you again for choosing our resort for your holiday in Bali.

We are looking forward to making your next visit even more pleasant than the previous one.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth
Level Contributor
74 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 16 May 2013

Just returned from a 6 night stay with a friend. What a beautiful hotel. Right on the beach, great beach resturants close by. Favourite pool was the garden pool. Its a shame that the resort could not make the garden pool a adults only pool and keep the kids at the main pool. When just wanting to relax nothing more annoying than screaming kids playing Marco Polo.

Rooms great size, clean and comfortable.

Would definatly stay here again. Very romantic at night time. Will have to come with husband next time.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Trace_Nick_Blake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, 20 May 2013
Dear Royal Guest,

Thank you very much for choosing The Royal Beach Seminyak Bali for your valuable holiday in Bali. It's always a real pleasure to receive such nice and constructive comments. We are delighted to know that you enjoyed our intimate and quiet garden pool.

On behalf of the whole team I would like to thank you again for your kind comment.

We are looking forward to welcoming your back in the future.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
184 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 16 May 2013

This is the place to unwind and relax. Don 't stay here if you want to make the most of chaotic Bali ... only stay if you are in need of a restful break and the staff are keen to accommodate. We felt welcome from the time we arrived until the time we left. Our drivers were extremely helpful and eager to please. An amazing variety of food was on offer, covering all dietary requirements, if you were not happy with the food on offer, you would be hard to please.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank farpavilions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, 20 May 2013
Dear Royal Guest,
Thank you very much for your kind words and taking the time to share your comment on Tripadvisor. It's always a pleasure to receive nice comments.

We are delighted to know that you really enjoyed your stay with us.

I will share your comment with the staff and I am sure that your review will motivate them even more to continuously improving our services.

On behalf of the whole team I would like to thank you again for choosing once more our resort for your holiday in Bali.

We are looking forward to making your next visit even more pleasant than the previous ones.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pasuruan, Indonesia
Level Contributor
40 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 14 May 2013

I just stayed at this hotel last week. Staff is very helpful and friendly. I booked 2 room with connecting door. They offered us to upgrade the room since they have not room with connecting door. we are very happy since we got 2 bed room luxury villa with only small additional charge.

only 1 suggestion need to be improved, food. Since mostly indonesian people is moslem, I think better to provide " HALAL FOOD" in this hotel. By that way I think indonesian people will be put this hotel as first priority during vacation in Bali .

Room Tip: choose villa ocean view ....
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Akhmad Zaki H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, 20 May 2013
Dear Royal Guest,
Thank you for your nice and constructive review. At MGallery we strive to provide a superior service for each guest therefore your comment is very valuable for us.

I have noted your comment and immediately shared with our Chef and F&B team for their consideration and implementation.

On behalf of the whole team I would like to thank you again for your kind and constructive comments.

We are looking forward to welcoming your again.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gold Coast, Australia
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 May 2013

When we booked I wanted a five star hotel that was friendly and most of all felt like Bali and not a sterile western hotel, well we got that in spades, I fell in love with this hotel and had the holiday of a lifetime. The gardens, architecture, decor & staff are pure Bali and so easy to fall in love with.

"BUT" the hotel food was very disappointing and no one seemed to care. The first night we had Teppanyaki and it was fresh and nice, no complaints. The breakfasts where comprehensive and good value but compared to most of the food available in Bali it was a bit average in quality. I had six hours of vomiting on one day and after talking to over a dozen people who had talked to several guests each we blamed the pork sausages at breakfast (This can happen anywhere in Bali so I don't blame the hotel but it did add to other problems). Room service was the biggest disappointment, three times we complained and four times it was not edible, for all our trouble we got one free ice-cream. So in summary I would recommend this hotel in a heartbeat as despite the food I loved the hotel "But" the breakfast is average and NEVER order room service. Oh and one other thing the mattresses where slumping in the middle and may need replacing for a hotel at this price point.

Room Tip: If your not happy with the room ask to be moved as other quests advised me that the rooms & vill...
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  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TheLegendaryMrYeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, 20 May 2013
Dear Royal Guest,
Thank you for taking the time to share your experience with us. I am deeply sorry to know that your experience did not entirely meet your expectation. Please allow me to express my sincerest apologies.

At MGallery, we strive to provide a superior service from the check-in to the check-out therefore your comment is important for us. Our dining offer is always recommended so again I feel sorry for the inconvenience caused.

Please rest assured that I have reported your concerned to the Chef and management team for their high consideration and awareness.
On behalf of the whole team I would like to thank you again for your constructive comment and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Royal Beach Seminyak Bali - MGallery Collection

Property: The Royal Beach Seminyak Bali - MGallery Collection
Address: Jl. Camplung Tanduk, Seminyak Beach | PO Box 3384, Seminyak 80033, Indonesia (Formerly Sofitel Seminyak Bali)
Phone Number:
Region: Indonesia > Bali > Seminyak
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Seminyak
#17 On the Beach Hotel in Seminyak
#20 Family Hotel in Seminyak
#25 Romantic Hotel in Seminyak
#33 Spa Hotel in Seminyak
#35 Luxury Hotel in Seminyak
Price Range (Based on Average Rates): £
Hotel Class:5 star — The Royal Beach Seminyak Bali - MGallery Collection 5*
Number of rooms: 142
Official Description (provided by the hotel):
A boutique hotel directly on the Seminyak Beach, surrounded by uniquely designed 4.5 hectares tropical garden. Featuring 128 rooms and 17 private villas, it is within walking distance to Seminyak fine dining restaurants, trendiest bars and luxury shopping. With outstanding modern Balinese architecture, the hotel offers a distinctive and memorable stay wrapped with the warmth of Balinese culture on every stay. ... more   less 
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Also Known As:
The Royal Beach Seminyak Bali Hotel Seminyak
Sofitel Hotel Seminyak Bali
Sofitel Hotel Denpasar
Sofitel Seminyak Bali
Sofitel Bali
Denpasar Sofitel
The Royal Beach Seminyak Bali - MGallery Collection

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