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“Great Service, Stay & Location”

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The Royal Beach Seminyak Bali - MGallery Collection
Ranked #37 of 149 Hotels in Seminyak
Certificate of Excellence
Reviewed 22 January 2014

The service was very good. Staff was very friendly and helpful. We got a free upgrade being a Accor member. Manager was kind enough to accommodate it. Rooms were very spacious and clean. Food was good. Though being vegetarian choices were limited but they cooked good food for us. Asian was particularly good. Great property well landscaped. Reasonably priced rooms compared other Bali hotels. Well located, near shops and restaurants. Private beach was good but since it was raining in Dec'13 could not access much. Spa was OK. Others are better in spa treatments. Would stay again there.

Room Tip: Choose close to pool and restaurants as the property is pretty large will require a walk.
See more room tips
  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tanmay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theroyalmanager, Guest Relations Manager at The Royal Beach Seminyak Bali - MGallery Collection, responded to this reviewResponded 23 January 2014

Dear Royal guest,

Thank you so much for your great comments and input on our hotel through Tripadvisor.

To be part of ACCOR member is one of our loyal guest benefits in various choices and advantage in such a way from the level of membership, Earned and Redeem points for rooms booking via online reservation, Free room upgrade, Free night stay, Discount in our Restaurant outlet and many more promotion to satisfied our loyal clients and so glad to hear that you have enjoyed one from the option.
And It's really pleasure to hear from you that all our facilities, services and food are meet your satisfaction. Being attach to the beach is an easy access from our pool and our traditional heritage spa is one of your best way out to solve from the rush hour and glad that you experienced it.
Although the current rainy season in Bali but still we let the guest enjoying to be escorted by our Free shuttle service car drop to the main tourist spot and return back to the hotel.

Once again thank you very much for your great comments and look to the pleasure to welcome you back in the near future.

Kind regards,
Francischa Godellage
Guest Service Manager

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1,470 - 1,476 of 2,911 reviews

Reviewed 21 January 2014 via mobile

Visited Royal Beach March 2013 and coming back April 2014. Stayed in a superior room. The bed was enormous, the rooms were cool, and the food was better then what we have at home! Yes we did eat out occasionally but nothing compares to the great food at royal beach! Buffet breakfasts everyday soon become my favourite part of the day! The pools were clean and not too busy with little kids running around. The only downfall I can think of is the bar service poolside. It seemed as though we were waiting 5-10 each time we ordered a Bintang or a cocktail. Other then that I can't complain!

Stayed: March 2013
Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theroyalmanager, Guest Relations Manager at The Royal Beach Seminyak Bali - MGallery Collection, responded to this reviewResponded 26 January 2014

Dear Royal Guest,

Thank you very much for your kind and valuable feedback on our hotel through TripAdvisor

It is very flattering to hear that you enjoyed our accommodation, foods and facilities were to your expectation and made you feel like home away from home. On top of that we regret to hear that our services at the pool area was not to your satisfaction and you waiting for such a long, please be assured that we have placed your comments to the concerning department for improvement.
Being attached from the pool to the beautiful beach is a bonus feature that we can offer to our guests, and I am delighted to inform you that we have a monthly Royal Festivities which our Royal guests may enjoy different variety food menu each day.
We are focusing highly in training our employees to assure the highest level of service in order to avoid future mistakes like this in some service area.

We thank you for your honest and great feedback and looking forward to the pleasure of welcoming you back again in the near future.

Kind regards,
Francischa Godellage
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2014 via mobile

We loved our stay at Royal Beach. The staff were excellent and the buffet breakfasts and dinners were second to none! I've travelled all around Europe only to find the best food at a hotel in Bali. Great rooms too. Highly recommended for couples or families.

Stayed: January 2014
Thank Katherine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theroyalmanager, Guest Relations Manager at The Royal Beach Seminyak Bali - MGallery Collection, responded to this reviewResponded 24 January 2014

Dear Royal guest,


Thank you very much for taking the time to write such a lovely and valuable kind review.
We are glad that you had enjoyed your recent stay with us and that you found our Food and Facilities to your satisfaction and your valuable comments have been passed to the concerned departments as we train our staff regularly to ensure the highest level of our service.

On behalf of the whole team I would like to thank you once again very much for your kind comments and looking forward to the pleasure of welcoming you again in the near future

Kind regards,
Francischa Godellage
Guest Service Manager

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Reviewed 18 January 2014

This was a combined business/couple/friends trip.

Room: We stayed in a normal superior room which was quite nice, however the bathroom was a bit dated and the shower flooded the bathroom each time. Was also at the furthest point from the reception.

We upgraded to a two bedroom villa for the last two nights for a cheap rate due to the hotel not being very busy, and they are simply amazing and we wished we did it earlier. Authentic balinese style, enormous rooms plenty of space for two couples to spread out, and rooms are virtually sound proof. Has own pool and jacuzzi, and also personal service staff if you need anything.

Breakfast/Food: Another person in our group warned us about the buffet breakfasts in Bali being not great, however this was was fantastic, plenty of variety and delicious. Other food was also great, highly recommend the nasi goreng.

Pool/Beach: Hotel is right on the beach, and main pool area was great as the hotel was not very busy so chairs were easy to come by.

Location: Great location and about a 15-20min walk to main shopping areas of seminyak. Also easy enough to get a driver to take you anywhere in Bali. As we were in a big group drivers offered from hotel were reasonably priced.

Service: Service was friendly, however definitely operate on Bali time. As we had expected this was not a big deal.

Overall: Great value, particularly when we upgraded for such a good rate, would definitely recommend

Stayed: December 2013, travelled with friends
1  Thank rhirhimelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theroyalmanager, Guest Relations Manager at The Royal Beach Seminyak Bali - MGallery Collection, responded to this reviewResponded 20 January 2014

Dear Royal guest,


Thank you for taking the time to write your great input and kind feedback on our hotel through Tripadvisor.
Really glad to hear your overall experience met your satisfaction, from the service, accommodation, food and hotel facilities, I'm sure that our Butler provide the personal services as good as possible to fulfill your wishes during your stay in the villa.
And I would like to apologies for the shower condition which not reach your satisfaction. We have also taken note of your comments on our customer service skills and have addressed this with our team members for better improvement.

On behalf of the whole team I would like to thank you once again very much for your kind comments and looking forward to the pleasure of welcoming you again in the near future and offer you much better impression.

Kind regards,
Francischa Godellage
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2014

  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Bronwyn C
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
theroyalmanager, Guest Relations Manager at The Royal Beach Seminyak Bali - MGallery Collection, responded to this reviewResponded 20 January 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 16 January 2014

  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Gurdip N
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
theroyalmanager, Marketing Manager at The Royal Beach Seminyak Bali - MGallery Collection, responded to this reviewResponded 20 January 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 16 January 2014

Stayed for six nights and the highlight was the level of service given by the staff. Very friendly place with a relaxed atmosphere just what we wanted on our first stay in Bali. The room was spacious and contained all you need the pool areas were great with ocean views from the main pool. Would recommend.

Stayed: January 2014, travelled as a couple
Thank Shawnthetraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theroyalmanager, Guest Relations Manager at The Royal Beach Seminyak Bali - MGallery Collection, responded to this reviewResponded 21 January 2014

Dear Royal guest,

Thank you for choosing our hotel for your trusted accommodation in Bali and giving us your great valuable comments through Tripadvisor.
We are delighted to hear that you enjoyed our services, facilities and accommodation which near to the tourist main spot as well attached to the beautiful beach behind the hotel so we could offer you an unforgettable experience.
We are focusing strongly on training our employees to assure the highest level of service to meet guest satisfaction.

Once again thank you for your kind feedback and looking forward to the pleasure of welcoming you back again in the near future.

Kind regards,
Francischa Godellage
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Royal Beach Seminyak Bali - MGallery Collection

Address: Jl. Camplung Tanduk, Seminyak Beach | PO Box 3384, Seminyak 80033, Indonesia (Formerly Sofitel Seminyak Bali)
Phone Number:
Region: Indonesia > Bali > Kuta District > Seminyak
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Seminyak
#17 On the Beach Hotel in Seminyak
#19 Family Hotel in Seminyak
#25 Romantic Hotel in Seminyak
#34 Spa Hotel in Seminyak
#35 Luxury Hotel in Seminyak
Price Range: £77 - £185 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Royal Beach Seminyak Bali - MGallery Collection 5*
Number of rooms: 142
Official Description (provided by the hotel):
A boutique hotel directly on the Seminyak Beach, surrounded by uniquely designed 4.5 hectares tropical garden. Featuring 128 rooms and 17 private villas, it is within walking distance to Seminyak fine dining restaurants, trendiest bars and luxury shopping. With outstanding modern Balinese architecture, the hotel offers a distinctive and memorable stay wrapped with the warmth of Balinese culture on every stay. ... more   less 
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Also Known As:
The Royal Beach Seminyak Bali Hotel Seminyak
Sofitel Hotel Seminyak Bali
Sofitel Hotel Denpasar
Sofitel Seminyak Bali
Sofitel Bali
Denpasar Sofitel
The Royal Beach Seminyak Bali - MGallery Collection

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