We booked TS Suites based on the glowing reviews. We were looking forward to it. However we were sorely disappointed. We stayed 2 nights but actually had to change room twice! We arrived and requested for a room away from the road after reading complains about traffic noise. After returning from dinner, we realized there was NO HOT SHOWER in our room. After a lot of calling back and forth past midnight and waiting for technician to fix the problem, we were finally moved to another room in the front of the hotel when they could not solve it.
The whole night we didn't sleep well due to traffic noise and other hotel guests slamming their doors at all hours of the night. Very annoying, especially when you go on holiday to relax but instead end up irritated and drained due to poor sleep. We got up early since we could not sleep anyway and requested to change room to a quieter part of the hotel that ALSO has a WORKING HOT SHOWER. We returned after breakfast and were told our room was ready. The bellboy came to collect our things for moving again. this time we spent 40mins walking up and down the corridors and floors as there was a miscommunication between their staff. They could not find/agree on the room to move us to. Other guests were leaving the hotel by this time to start on their day's activities but we had to waste precious holiday time due to the staff's absolute incompetence.
Finally we were moved to a suite. To be honest I don't care for the upgrade. All we were asking for is a decent comfortable room with working amenities but this was not to be found. Exhausted, we slept for another 2 hours, through a NOISY aircon fan in our THIRD room. It was really loud, not like a normal machine sound. Before we left the hotel to finally start our day in mid afternoon, I instructed the front desk to please fix the fan problem as we really needed a good night's rest. Imagine my frustration when we returned that night to find that our room was not even made up (I had pressed for room makeup service before we left) and the NOISY FAN PROBLEM WAS STILL THERE. I called the front desk once again and as usual the staff just apologized profusely, to which I finally demanded that they take me seriously and fix the problem instead of just apologizing! Seriously what is the point of saying sorry over and over again when your hotel fails to rectify problems? Finally the technician comes and concludes that I cannot turn the aircon fan to HIGH. It must only be kept at MEDIUM. What then is the point of having an aircon control to adjust the temputure and fan speed??
I have never been more glad to check out of a hotel. I have never changed rooms twice in ANY hotel stay. This is incomprehensible. I understand that the hotel is 7 months old but still these are basic requirements for any hotel. Hot shower, comfortable room. The problem with this hotel is that though the design is swanky, it is severely lacking in hardware. Staff are only good at apologizing but not acting on and fixing the problem, which is immensely annoying and a complete waste of the guest's time. Breakfast food is crappy and tastes like it was prepared many hours before.There was a large wall crack in the suite we were put up in. I don't know if we were just plain unlucky to be given such lousy rooms but I will never return to TS Suites again after such a horrible experience.
- Official Description (provided by the hotel):
- TS Suites Leisure Seminyak Bali is a dash of hip and a whole lot of sophistication – TS SuitesLeisure Seminyak Bali offers a totally fresh contemporary lifestyle right in the heart of Seminyak’strendy district on the main street of Jalan Nakula. 5 minutes’ walk from Seminyak shoppingdistrict, 15-minutes walk from Double Six Beach while Ngurah Rai International Airport is a 15minutes drive away ... more less
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- Also Known As:
- TS Suites Leisure Seminyak Bali