Its been 2 weeks since we arrived home and our holiday afterglow is still shining brightly. We have lots of great memories from our stay and I wanted to express my thanks to you all.
Our time at Samaya was the best holiday experience that we have ever had in 25 years. I would like to explain why it was so special.
We have travelled extensively and been to Bali numerous times. All of the hotels or resorts provided good customer service. What we really wanted is a great holiday experience.
Heres where you stand out. You have provided exceptional client service and a WOW customer EXPERIENCE.
Samaya is the first and only Resort that has been able to deliver on both for us and it was absolutely sensational. We didn't feel like guests. We felt like family.
The outlook from the main pool area onto the ocean is glorious. The pool is is well laid out with decking and day beds that you dont have to fight for. The water was crystal clear and I especially liked that my eyes werent burning from chlorine. The service at the Breeze restaurant at breakfast and dinner was outstanding. Not to mention the freshly cooked breakfast and sensational dinner.
I applaud and congratulate all of you for your genuine and joint commitment to creating a special experience. You have gone beyond our expectations by your warmth and sincerity. Its the small things that made a big difference to us.
Some of the things that made us feel special were:
front desk staff- Being called by our name and asked if we needed any transport or restaurant bookings.
Breeze - Being called by our name and receiving a warm welcome - Special Thanks to Wida, Ana and Seth and other staff that served us. Also to Wayan and Agus for allowing me to come into the kitchen and Widhi for the recipes. Im cooking mie goreng tonight!
Butlers- Being attentive and speaking to us at Breakfast or thru out the day to ask if there was anything that we needed- transport, restaurant bookings or anything at all. Sudharna, Widhi and Suka took great care of us.
I apologise for misspelling any names. There were many other staff members that we spoke to or were served by that went beyond the normal pleasantries and made an impression, I wish I could remember everyone.
Our 25th wedding anniversary was fantastic. The chocolate cakes were a special surprise and so were the room decorations. We were overwhelmed with your kindness and the combined effort from everybody to make this an even more special celebration.
Ray, your visibility as the General Manager was remarkable. I have only ever seen or spoken to a hotel GM when there was a problem. Your passion for Samaya is exemplified by your "hands on" approach and enthusiasm. We appreciated that you took the time to speak to us and other guests.
This is another 1% er that contributed to our WOW experience. It also sends a very positive message to your staff.
If there was an award for an outstanding General manager that is committed to excellence for customer service, leadership and building a positive team spirit- I have no doubt that you would win it everytime. Youve cracked the secret code Ray and others could learn a lot from Samaya. Its no surprise that you have received such positive reviews.
My sincere Thanks to all of you. You are one special family and we loved being a part of it .We will definitely return soon.
- Official Description (provided by the hotel):
- Samaya Seminyak has an outdoor pool, a steam room, a sauna, and a fitness facility. This 5-star Luxury Boutique Seminyak property features massage and treatment rooms, body treatments, and facial treatments. Business amenities at this 5-star Luxury Boutique property include complimentary wireless Internet access and business services. Samaya Seminyak has an award winning restaurant Breeze and a bar/lounge. 24-hour room service is available. Transportation services at this property include a complimentary airport shuttle (available on request) and a complimentary area shuttle within 2000metres. The staff can arrange wedding services, dry cleaning/laundry services, currency exchange, and computer rentals. Additional amenities include valet parking, a concierge desk, and a garden. ... more less
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- Also Known As:
- The Samaya Bali Hotel Seminyak
- Samaya Bali Seminyak
- Samaya Bali Hotel Seminyak
- The Samaya Bali Seminyak