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Peppers Seminyak
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Reviews (866)
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Reviewed 26 December 2013

The Villas (we stayed at a 2 bedroom) here a good sized. Staff at front office is not so friendly nor efficient. There were a few times when no one was even at the reception!! The villas are located in Seminyak but not really a convenient walking distance. If you don't mind walking, there are shops and cafes etc 20 mins walk. Otherwise you will need to get a cab each time you want to go anywhere. For the price, there are hundreds of other villas in Bali with better location and service. The stay was enjoyable but not outstanding. I would only recommend this villa to a large group of family or friends who are happy to stay mainly within the villas and hotel grounds and enjoy eachtoher's company. However if you want to explore, go to the beach, check out shops with convenience, this would not be the place for you.

  • Stayed: December 2013, travelled as a couple
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1  Thank mimima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SentosaSeminyak G, Manager at Peppers Seminyak, responded to this reviewResponded 27 December 2013

Dear minima

Thank you for your review.

I am happy to hear you enjoyed the villas. They are spacious and as you have highlighted, good for family and groups of friends travelling together. We are working on a number of 1 and 2 bedroom villas that are more contemporary and cosier. We are planning to launch these villas later in 2014.

I appreciate the constructive feedback on service and will be using this an opportunity to continue working on raising our standards to meet our guest needs.

Thank you again.

Regards
Sashi

--
Sashi Rajan
Resort Manager

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Reviewed 23 December 2013

Whilst visiting Bali we extended our holiday and visited other accomodation . We walked to the Sentosa seminyak which is located approx 500 metres off the main road , you would have to walk this to get a taxi or the hotel has golf buggys to take you . We did not stay at this accomodation.
We walked into the lobby and asked for accomodation for our period and the lady said that they were full , but there was still rooms available immediately , we asked to see a room and that when she said there were all of a sudden none available.
We said that we would be returning in April but she was not interested and no offer of a lift back to main road.
I can not comment on the resort but staff are not friendly and this place is in the middle of nowhere.

  • Stayed: December 2013, travelled with family
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1  Thank l0tusdesigns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SentosaSeminyak G, Manager at Peppers Seminyak, responded to this reviewResponded 27 December 2013

Dear TravelHounds1

Thank you for sharing your experience when you visited us. I apologise for the misunderstanding at our reception. We were indeed fully booked and had only a villa available than were due to check-in. This should have been more clearly explained.

If there's anything I can do to assist with your coming visit in April 2014, please do contact me directly at sashi.rajan@sentosaseminyak.com

Regards
Sashi

--
Sashi Rajan
Resort Manager

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Reviewed 6 December 2013

Location of villas is not very convenient, everywhere by transport please. Entrance to property is a short ride. They provide buggy rides between all villas and close by Seminyak areas, but can get quite busy during peak seasons.
Enormous villas and layout is good as space between rooms / pool / living / entrance are well planned. It is quiet and privacy guaranteed! Went as a group of 12-14pax and booked a 4 BR and a 3BR villa for 4 nights. Amber space in each Villas, especially the 4BR with large enough space to have parties and we had in-villa BBQ dinner prepared by the restaurant... the 3 BR villa is more rundown and it is smaller is size, but is enough for 2pax and can be quite cosy for any couple.
Breakfast is good at the restaurant opposite the main pool & near the lobby, plenty of choices as compared to breakfast in villa, where not all selections are given and food tends to be cold.
Overall, rate it a 4 out of 5.... the large villa compound is a plus for family & friends to gather , relax & bond on a holiday together.

  • Stayed: February 2013, travelled with friends
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1  Thank Joeykeong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentosabali, Manager at Peppers Seminyak, responded to this reviewResponded 11 December 2013

Dear Joeykeong

Thank you for taking the time to review us.

I am glad to you hear you enjoyed your stay with us back in February this year. I appreciate the constructive feedback and will be looking into them.

Do visit us again the next time are in Bali.

Regards, Sashi
--
Sashi Rajan
Resort Manager
Sentosa Seminyak

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Reviewed 24 November 2013

Our party of eight stayed in the 4BR Presidential Villa. Staff were great especially at the restaurant. Breakfast was amazing. So much choice and although you can have it delivered to your villa we chose to go to the restaurant every morning. Didn't use the spa as treatments are expensive and there are cheaper choices outside the complex. Having a fitness centre there was great and staff again enthusiastic and helpful.

Cannot fault the villa itself but for what they charge I think the property needs to "step-up". Our fridge didn't work efficiently and they sent someone to have a look at it. Next thing we have another older fridge installed smack bang in the middle of the community living area. Problem solved!??? Don't think that watching television is high on the agenda when holidaying but some rainy days can be spent enjoying a movie in your villa. There was no TV/DVD player in the main living area and again, not a big deal but every other villa (even with a lower star rating) I have stayed in provides this.

No iPod dock or even a basic cord to play music. They did provide a CD player but no cord for the iPod. Again, maybe a bit picky but as I work in the Travel Industry and experience many different properties it was surprising that a simple and relatively cheap provision such as this was not supplied.

The last night of our stay we had a late check-out and due to a hair dryer shorting and nearly electrocuting my friend we had a black-out. All was attended to promptly but little was mentioned of the pending disaster with the hair dryer. It was more important it seemed that we exit the villa and settle our account! The appliance had blown sparks and somehow singed the marble on the bathroom bench. Hate to think what it would have done to my friend had she not been quick enough to put it down!

All this was documented in an email which I sent to the Manager of Sentosa but no reply was forthcoming. Disappointing! This property promotes luxury and charges accordingly but due to my experience I would be hesitant in returning as there are way too many other properties with the same or better facilities that are not as expensive. Hence my rating of 3 not 4.

Room Tip: Any of the villas will be nice but if you want to get to Laksmana quickly choose one at the rear of the property.
  • Stayed: December 2012, travelled with friends
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2  Thank Gaye1210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentosabali, Manager at Peppers Seminyak, responded to this reviewResponded 27 November 2013

Dear Gaye1210

Thank you for your review of Sentosa Seminyak based on your stay in December 2012.
I am sorry to hear that your experience then was not to expectation.

I am happy to share that we have upgraded a significant part of the resort's facilities. We have replaced a number of equipment (fridges, hair dryers) and have added iPod docks to all villas. TVs/DVDs player are being introduced to the living room too.

We have a new spa menu offering a better value price point, and Salt tapas restaurant by Luke Mangan recently opened in September.

I do hope you would consider giving Sentosa Seminyak another attempt when you visit Bali next. I would like to introduce you to current facilities and services we offer.

Regards
Sashi
--
Sashi Rajan
Resort Manager

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Reviewed 19 November 2013

Whether the accommodation is good or bad, for me, the staff are the deciders. The reception, cleaning staff, room service, management, bar and dining staff, chef, bell boys and spas staff were all very hospitable and accommodating.

We had a couple of issues but all the staff dealt with our problems so promptly.

We were a little unlucky with a blocked shower on arrival, a dirty sock in the ceiling fan, a fruit basket from the previous guest the day before (with the previous guests name on it), broken air conditioning, and broken wifi. Yet very time we had an issue, staff were on site in minutes to fix our problems. The beds are so comfortable and have mosquito nets too.

The staff were overly apologetic about our troubles and went over and above to make sure that we were accommodated.

The villas are gorgeous, and the outdoor bathrooms and pool in the 3 room villas are amazing. You can get breakfast in your villa, but it's nicer in the main dining.

Wifi is excellent. Fast and reliable. When the wifi stalled on us, the techs were there before we even noticed the problem and stayed until the issue was fixed on all of our devices.

The food is really nice.

Seminyak shops are in walking distance. Don't pay more than $2.5 for a taxi ride in to the main street of Seminyak from Sentosa.

The spa is amazing. It costs a little more than BodyWorks and the other shops up the street, but you get what you pay for. Sentosa spa staff are so nice and and the rooms are clean and peaceful. They also do a proper foot scrub before a full body massage.

Loved it and would definitely stay there again.

Room Tip: Book on agoda and get a good rate. We scored a 45% discount during off-peak. Book a room with your own pool if you can afford it. It's worth every cent.
  • Stayed: November 2013, travelled with friends
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1  Thank ratededge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentosabali, Manager at Peppers Seminyak, responded to this reviewResponded 11 December 2013

Dear ratededge

Thank you for your review.

Good to hear you enjoyed your stay with us. Although there were some initial glitches, I am happy to hear the team assisted to resolve all your concerns and made you comfortable for the rest of your time at Sentosa Seminyak.

I am also delighted to hear you like our new restaurant, Salt tapas and our spa. The spa recently expanding their programs to include more wellness and light medical treatments, so do visit again!

I look forward to welcoming you back.

Regards
Sashi
--
Sashi Rajan
Resort Manager

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