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“Excellent short stay” 5 of 5 bubbles
Review of Peppers Seminyak

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Peppers Seminyak
Ranked #23 of 141 Hotels in Seminyak
Certificate of Excellence
Sydney, Australia
1 review
“Excellent short stay”
5 of 5 bubbles Reviewed 20 January 2014

Recently had the pleasure of staying at Sentosa Villas. Our villa (18) was huge, set over two pavilions which was divided by our own private a lap pool. Mod cons inc CD/DVD player, iron, day bed, dining room table, huge granite kitchen. Excellent communal facilities include a very large gym with ample free-weights, bikes (2) and running machines (2). Staff were attentive and always happy to help. Had a great dinner at the Luke Mangan Restaurant which is located inside the Sentosa Villas- food was superb. Excellent breakfast whilst sitting around the communal pool area- this can be ordered 'in room' also. Spa we didn't try but the fit out looked 5 Star. Good location- within walking distance to Seminyak Square and all the great restaurants. Would definitely recommend.

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Scott_Mc1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SentosaSeminyak G, Manager at Peppers Seminyak, responded to this review, 25 January 2014
Dear Scott_Mc1982

Thank you for taking the time to review us. I am delight to read that you enjoyed your stay at Sentosa Seminyak.

Good to hear that you managed to use our gym during this break (surprisingly very popular) and that you also dined at Luke Mangan's Salt tapas and had a good experience.

I look forward to welcoming you back at Sentosa Seminyak and perhaps this time squeeze in a Spa treatment!

Cheers,
Sashi

--
Sashi Rajan
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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674 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (124)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Melbourne, Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 18 January 2014 via mobile

Spent 2 weeks in a 3 bedroom villa in January.
Good- service and friendliness of staff. Bent over backwards to make amends and ensure the problems we encountered were rectified. Breakfast was great. Spa was great. Pool in our last villa was magnificent.
Bad- we changed villas 3 times in 6 days. First villa backed onto maintenance area and noise and fumes of machinery being used were overpowering. 2nd villa had the villa opposite undergo extensive renovations. Lounge was infested with spiders. Men working on roof from 7:00am to 6:00pm. One of our party could not use her outdoor bathroom or toilet because the men had full view of her there. Furniture stained and run down to some extent.
Ugly- cost does not justify what was offered, there are better locations - you needed transport to go anywhere and there are villas at equal or better levels of quality at lower prices.
Tip - be aware of the double lock (lock activated from inside and another on outside of the door) You can be locked in or out depending on which lock is activated. We found ourselves in this situation. Difficult for groups of friends who are not always doing everything together.

The GM and team are working hard to fix some of these issues. We appreciated their willingness to offer amends through free transport, spa sessions and upgrading to a 5 bedroom villa with an almost Olympic sized pool. Will be a better property in the next 6-12 months when upgrades completed. Thought needs to be given to occupancy of villas where renovations are being done, especially at the high end rates that are charged and high level of competition in Seminyak from other properties.

Stayed January 2014, travelled with friends
Helpful?
4 Thank Rachael E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SentosaSeminyak G, Manager at Peppers Seminyak, responded to this review, 25 January 2014
Dear Rachael E

Thank you for the review and trust you had a safe trip home.

Addressing some of your comments, we did relocate you and your party a couple of times to simply ensure we met your needs (to be either close to the lobby or one of our two resort exits). This did pose a challenge to start, with the resort being a little busy however, happily we were able to upgrade you to our presidential villa. I am delighted to hear you enjoyed the large swimming pool. I do apologise for the construction work in one of our villas which unfortunately had to urgently take place. We have our procedures in place to ensure such works are confined between 10am and 6pm each day.

As you have highlighted the concerns about the double lock, we are happy to share that this has resolved as we have commenced replacing them with a single lock system.

Good that you enjoyed our spa and restaurant. We have recently made a some changes and happy to see we are continuing to delight our guests.

Rachael E, thanks again for the review. I look forward to welcoming you back.

Regards
Sashi
--
Sashi Rajan
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 14 January 2014

Me and my friend went to the resort on 14 Jan 2014 to see the villa for Nyepi day this year, the front desk staff were very friendly to assist us. After that, we visited spa around 4 pm and we looked at spa menu and the sample of products there.
Then came a lady with curly hair asked with rude tone and impolite, where we were from and what kind of visit to the spa. We were staying outside and just strolling around the spa. As soon as she heard us from outside, she said that we should be accompanied by sales staff for site inspection, and also closed the door (door near the staircase inside the spa) in front of us. We know the regulation about site inspection as we work in hospitality industry too, but we were on holiday there. And also closed the door in front of us? that just seemed unprofessional.
We love the resort, not the spa staff. Please be professional.

  • Stayed January 2014, travelled with friends
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Fenny1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SentosaSeminyak G, Manager at Peppers Seminyak, responded to this review, 25 January 2014
Dear Fenny1

Thank you for dropping by Sentosa Seminyak and considering us for the coming Nyepi break.

Allow me to apologise for your experience with a team member in our Spa. We normally receive positive feedback about the team and their performance. Rest assured we are taking this seriously and it will be attended to.

If there's anything I can do to assist with regard to accommodation during Nyepi, I am more that happy to assist. Do drop me an email at (sashi.rajan@sentosaseminyak.com ) and I can share complete weekend package for this period.

Best regards,
Sashi
-
Sashi Rajan
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 8 January 2014

I stayed here for a week over the new year, these villas really made the trip! I can fault Sentosa Smeinyak at nothing! They helped us with doctors, panadol, and speedy room service when we got the dreaded Bali belly and always did it with a smile, no matter what time it was. Great selection for breakfast, friendly staff, amazing facilities! The rooms were luxurious, clean and everything so well maintained. Thanks in particular to Utami and Ardika who went above and beyond to help me with my lost property issue. True to your word you followed up on my emails and calls - something I greatly appreciated. I look forward to staying here again in the future!

  • Stayed December 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Katie1606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SentosaSeminyak G, Manager at Peppers Seminyak, responded to this review, 14 January 2014
Dear 838RobertP

Thank you for the review and happy to hear you enjoyed your stay with us.

I appreciate the special mention of Ardika and Utami; they were both delighted to read your review and that they could be of assistance.

I look forward to welcoming you back soon!

Best regards
Sashi

-
Sashi Rajan
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 1 January 2014

I sit in the main pavilion whilst writing this and just wonder if it us that this place doesn't suit? We are regular visitors to asia, staying in many different 5 star resorts and this one just stumps us.

We stayed in April 2013, with a large group across 3 villas and based upon some constructive feedback I provided, was offered 2 free nights upon return. This inc stained linen, excessively long check in with no water offered and continuously poor customer service.

Anyway, I wanted to give it another go and I booked a 3rd night before making any comment on ta.

Sadly our bedroom roof has leaked each night, the bottom of the pool has sand throughout and obviously not cleaned between guests, the robe provided is stained, my husband slipped badly on the wet flooring and there is no standard for customer service set.

I stood for 5 mins with a babe in arms on the first morning waiting for breakfast, whilst a group behind me were attended to, then this morning they had "run out" of pancakes for breakfast. Last night my husband took our children to dinner and was attempted to be seated in the corner, away from any other guests, to which he refused, as he wanted to be near some atmosphere. Upon asking for other tables, was told they were reserved even though there was no "reserved" sign upon them.

Anyway- am please others have had a good experience here

  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank GeorgieC2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SentosaSeminyak G, Manager at Peppers Seminyak, responded to this review, 8 January 2014
Dear GeorgieC2

Thank you for reviewing us and also making the time to speak to me personally. I appreciate the feedback and we will definitely looking in them constructively.

As we discussed, I look forward to seeing you again in Bali and at Sentosa Seminyak.

Regards
Sashi
--
Sashi Rajan
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 28 December 2013

We have stayed at Sentosa Villas in Seminyak a number of times. The location is perfect, especially for groups as there are lots of shops, restaurants, bars etc close by, and people can do their own thing. The villas are very spacious, clean, and luxurious. You can only but relax and unwind. This is the place to stay in Seminyak.

  • Stayed September 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank skoreid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SentosaSeminyak G, Manager at Peppers Seminyak, responded to this review, 8 January 2014
Dear scored

Thank you for staying with us yet again, and appreciate the review. I hope you visited our new restaurant, Salt tapas by Luke Mangan as well as our new spa program.

I look forward to welcoming you back!

Cheers,
Sashi
--
Sashi Rajan
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed 26 December 2013

The Villas (we stayed at a 2 bedroom) here a good sized. Staff at front office is not so friendly nor efficient. There were a few times when no one was even at the reception!! The villas are located in Seminyak but not really a convenient walking distance. If you don't mind walking, there are shops and cafes etc 20 mins walk. Otherwise you will need to get a cab each time you want to go anywhere. For the price, there are hundreds of other villas in Bali with better location and service. The stay was enjoyable but not outstanding. I would only recommend this villa to a large group of family or friends who are happy to stay mainly within the villas and hotel grounds and enjoy eachtoher's company. However if you want to explore, go to the beach, check out shops with convenience, this would not be the place for you.

  • Stayed December 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank mimima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SentosaSeminyak G, Manager at Peppers Seminyak, responded to this review, 27 December 2013
Dear minima

Thank you for your review.

I am happy to hear you enjoyed the villas. They are spacious and as you have highlighted, good for family and groups of friends travelling together. We are working on a number of 1 and 2 bedroom villas that are more contemporary and cosier. We are planning to launch these villas later in 2014.

I appreciate the constructive feedback on service and will be using this an opportunity to continue working on raising our standards to meet our guest needs.

Thank you again.

Regards
Sashi

--
Sashi Rajan
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Peppers Seminyak

Property: Peppers Seminyak
Address: Jl. Pura Telaga Waja, Seminyak 80361, Indonesia (Formerly Peppers Sentosa)
Region: Indonesia > Bali > Seminyak
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Seminyak
#10 Family Hotel in Seminyak
#21 Spa Hotel in Seminyak
#22 Luxury Hotel in Seminyak
#28 Romantic Hotel in Seminyak
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Peppers Seminyak 5*
Number of rooms: 45
Official Description (provided by the hotel):
Peppers Seminyak is conveniently located just 7 kilometres from Denpasar International Airport on the southwest coast of Bali. The area's famous sunsets and golden beaches are within walking distance as are Bali's most popular bars, cafes and restaurants. Spacious and private accommodation ideal for families and intimate groups, allows you the luxury of being self-contained, but with the services and facilities of a Peppers hotel on call 24 hours a day. Each villa has a private swimming pool and open-air living and dining spaces. All are elegantly furnished, opening out to the beautiful tropical gardens and large poolside Bale traditional Balinese pavilion. Peppers Seminyak offers guests tropical gardens, lotus ponds, Bale overlooking the 35 metre rock pool and private swimming pools. ... more   less 
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Also Known As:
Sentosa Private Villas Hotel Seminyak
Sentosa Private Villas And Spa
Peppers Seminyak Bali

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