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Chen Sea Resort & Spa Phu Quoc
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Reviews (1,130)
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All reviewsjacuzzi villainfinity poolbeach frontoutdoor baththe general managerhomemade jamsour honeymoonsecond rowprivate beachperfect endwatching the sunsetturn down serviceperfect place to relaxeach eveningvietnamese dishesnight marketlittle touches
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Reviewed 12 January 2011

we stayed at the Chenla during two nights after a trip in the mekong area.
We were first really enthousiastic:
- warm welcome
- upgrade villa for our honeymoon
- beautiful location and resort
- very good service with many attentions
- some members of the staff are really great
- good food

BUT unfortunatly, some negative points have ruined our stay:
- my husband left his trousers in our villa next to our private pool. The day after, money was missing. it means that someone entered the pool villa and checked the pockets!!!!!!
it s just an unpleasant feeling!! and when you tell the guest relation service, they are no help. don t even think to have any special attention for that: they charged us a Kit kat from a mini bar and asked us several times " please when check out please give us back the beach bag of the room"!!!! as if we were going to steal it!!!!!
it seams that our complains are not taken into consideration.
- clearliness of the room: our welcome drinks stayed one whole day close to the pool and we " enjoyed" previous customer 's dental floss in our bathroom!!!!!
- after, lacks in the resort: no fresh water given on the beach/ very quick service in restaurant as if you were in a bistro/ given the price of the room, we were surprised that the breakfast was not included.

to conclude, a resort with high potential: beautiful resort and location but maybe management problems.
we think that it seems quite symptomatic of the luxury resorts in Vietnam: good at first sights but after you notice defaults!
but chenla really desappointed us since we were really enthousiastic but the theft of money inside our clothes the last day ruined it !! we didn t expect such a thing! We leave the resort upset and irritated.

if you go to chenla, put any valuable item in safety box!!!!!!

  • Stayed: January 2011, travelled as a couple
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Thank tabeug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2011

We stayed in a jacuzzi bungalow which was beautiful, very relaxing, big comfortable bed.
Beach very clean, good swimming, sailing boats for hire (hobie cat & laser..... if a little expensive at $30 for an hour)
Service attentive (to say the least)
breakfast great variety but we tried the dinner buffet... after which I got food poisoning. we complained to the food manager who insinuated that it was not caused by the hotel food because I was the only person who got sick. I did only eat in the hotel for 48 hours. He did discount my food charges for that meal on my insistence, but did not accept responsibility.
Not the greatest value for money. They ran out of white wine and saigon beer, and served flat prosecco.
It's a shame because it has the potential to be a top class resort, with a bit more finesse and experienced staff.

  • Stayed: January 2011, travelled as a couple
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Thank ukcouple22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2011

Before arriving in Phu Quoc, we read the very recent reviews from December 2010, and quickly regretted our booking at the Chen La, but it was too late to make any changes .... imagine the sinking feeling when we were shown to room 404 which had been criticised for generator noise a few days earlier!

The resort is much better than suggested by the recent reviews. The location is great, the rooms are spacious and comfortable and the restaurant food is good. The food and drink prices are a little expensive by Vietnamese standards, but they are not outrageous, and they are significantly less than we paid in the nice city hotels in Vietnam, and than we have paid in other similar hotels in similar countries. Incidentally, there is a little beach bar next store for cheap snacks, beers and other drinks during the day, so there is choice!

Most of what has been said in the recent reviews is true, we have had similar experiences, although the problem with the generator noise has, in our opinion, been exaggerated by one reviewer. There is much more noise from the pump on the villa's private pool, but then it's nice to have your own pool!

This is a 4 star hotel, not 5 (or 6!) star - so when you are told that you have a personal butler, you shouldn't take it too seriously! The issues that we have had are just niggles, which have been dealt with, or we have just chilled out and let things be as they are.

The staff fall over themselves to help, and sometimes don't get it right or understand very well ...... hopefully the hotel will improve this over time.

We have been here for 2 days, and are having a lovely time, and when we go in a few days time I am sure that we will be disappointed to be leaving.

  • Stayed: January 2011, travelled as a couple
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2  Thank fb100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2011

Phu Quoc is a small tropical island soon to be “blessed” with a new large International airport. However for the next year or two it remains a somewhat out of the way - get a way, with the consequent pluses [more laid back with less mass tourism] and minuses [things can be a bit rough around the edges]. Beautifully situated on a private crescent shaped beach, the Chen La boutique hotel consists of a few dozen cabana type structures located on four tiers ascending back from the beach. The first row “beachfront” and second row “sea-view” tiers have similar structures. Each cabana structure is a side by side duplex with a large bedroom, spacious bathroom with outside rainforest shower, and a private deck with sunken tile bath and sitting area. Principle difference is the view - the beachfront units boast and unobstructed view of the sea, however with the reciprocal unobstructed view of their balcony for those on the beach. Second tier sea-view units offer a between the units sea vista [along with a view of the back of the first tier units], but a bit more privacy as well as an additional 8SqM of space. The other tiers consist of private “villas” - with each building a private unit with a pool or jacuzzi.

We found our sea-view unit to be spacious, quiet and generally well maintained [the rainforest shower head remained broken]. The deck provided a quiet place to sit in the evening, and we seldom used it during the day, preferring instead to sit on beach lounges [with umbrella] or up at the large, sea water filled infinity pool. In room WiFi worked well, though the hotel advised us that issues with the island’s ISP had recently caused some systemic problems.

Service was generally good with most staff friendly and ready to help. However at times employees were over-eager and under coordinated. For example at breakfast we were asked several times daily about dinner reservations [which we made] and table preference [which we indicated], only to arrive at dinner to find our reservation changed and the requested table already occupied.

Meals were served in a large A-frame building at one end of the property - the restaurant with a large terrace upstairs and a bar/lounge in a walkout basement. The breakfast buffet was excellent, while the dinner service more mixed. Ironically we found the western dishes on offer stronger, while the Vietnamese offerings were weaker. Several items on the menu were unavailable, not unexpected given the remote island location. It’s a $10 to $20 taxi ride to town or another resort to dine, so expect to eat the majority of your meals at the hotel. The menu is diverse enough for several nights dining, though after 5 or 6 days it may prove challenging. There were special buffet nights [e.g. seafood] and that may help.

Regarding the disparity among reviews for the Chen La - some of this may result from the room rates guests paid [a private villa can be more than double the rate of a sea-view unit] and the very high expectations this leads to. We did not see inside the villas and cannot comment on their interior specifics. However overall the Chen La was not a Shangri-La nor the Bulgari on Bali, it was a more a quietly relaxed, chalet-style boutique hotel for couples and families. The design is more quaint than stylish, and the ambiance more easy-going tropical practicality than luxurious panache.

  • Stayed: December 2010, travelled as a couple
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1  Thank PhileasFoggII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2011

The facilities are perhaps not charming, but new and clean. The beach is small but clean--as long as you stay within its narrow confines. Prices are high, and unfortunately the service isn't commensurate with what is charged. Everyone was very nice, but without much problem-solving ability. Promised kid beds couldn't be procured, the internet was flaky, and restaurant service was slow and unreliable. It would all be forgivable at Vietnamese prices, but I wouldn't recommend this unless you get a good discount.

  • Stayed: December 2010, travelled with family
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1  Thank cayhorstmann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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