I actually wrote a review before, as did our friends that we were travelling with, and neither review was published on the website we booked with - in fact we noticed, there are few reviews around February which I believe is suspect. I really hope the place has improved since then, but because I've been disappointed a number of times recently, I feel I must start to redress the balance by sharing our experience on tripadvisor, as more and more I'm left feeling disappointed. This is the reason I am writing again, so much later on....here goes:
OK this place is beautiful! The bungalows are great and the location is lovely with a fantastic white sand beach immediately to the right of the property if you are looking out to the sea.
The problem was the service, especially the manager and his treatment of his staff, which ultimately affected everybody's stay there. It was coming up to the Vietnamese New Year celebrations; Tet, and many staff had gone to visit family leaving no one to work in the Hotel including the manager, who on a night when the Hotel and restaurant was full, was nowhere to be seen. That night, there were only two staff working front of house; a waiter and the receptionist, plus the cook and the washer-upper both of whom had been working non-stop since 6am that day. We waited over two hours for food and the place was deathly quiet as around 22 people seethed with anger at the situation.
Our poor waiter told us he was quitting the next day, as he said that the manager was dining with his family that night even though he knew that they were short staffed. It was a joke! The following morning we went down to breakfast to see the manager being lambasted by several guests, but it still took over an hour to be served and he just didn't seem to 'get' what customer service is all about. The staff themselves were lovely, but out of their depths and very underpaid it seems, which is terrible when a room costs close to £100 a night. I spoke to him myself and he just kept blaming his staff which was very saddening, as they are only ever going to learn with the help of a skilled management team. One example; I ordered a bottle of wine on the first day and it took 50 minutes to arrive as they had to find the key which was with the said manager who was out fishing with his little boy. I do hope things are better a few months on as it has such potential.