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“Beachside idyll, just beware of the bugs!”
Review of Bo Resort

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Bo Resort
Certificate of Excellence
Reviewed 27 February 2013

The resort is absolutely beautiful - set on a hillside next to one of the loveliest beaches in vietnam - it's a place to completely relax and get away from it all. You can lie in a hammock on the quiet, unspoilt beach, looking out to sea, watching the sun set with a tasty, cold beer... wish I was there right now!

It's quite far away from anything else on the island, so it's good news that the food at Bo's restaurant is absolutely delicious. In case you get bored relaxing on the beach you can borrow one of the kayaks or the (fairly ancient) snorkelling equipment and go for an adventure in the lovely warm sea. They can also arrange motorbike hire, if you want to zoom around the island, or book you a taxi to go into town, which is a 30-minute ish drive. They also organised massages for me and my partner in a little massage hut next to the sea - you can hear the noise of the waves as you have your massage - so lovely.

Accommodation-wise, the huts look absolutely beautiful - there's definitely a french colonial influence to the design and they were one of the most stylish place we stayed. Solar showers worked well for us, and we liked the other eco-friendly touches.

Considering that the accommodation is quite expensive by local standards, I would have hoped for a little bit more customer care... I would have liked to get some complimentary drinking water in the room every day - there's no mini-bar and actually there's nowhere nearby to buy water once the resort's bar is closed (which can often be as early as 10pm). It would have been nice to have the bedsheets changed - we were there for a week in our room with no air conditioning, with just one set of sheets. Hard mattresses are the norm in Vietnam, but the one we slept on at Bo was by far the most uncomfortable, it was like a plank with a bit of straw on top. Ouch.

The biggest factor in deciding whether to book Bo is whether you can tolerate the creatures of the jungle! The huts are quite open in construction, with big gaps between wooden struts etc, so there are a lot of invaders! When we arrived, we thought this was pretty cool - we christened our new pet mantis who lived on the top of our bed and thought it would be fun to rough it in the jungle. However, we got worn down by this pretty quickly - even my un-scarable boyfriend slept badly because of the fear (and maybe the mattress). Mosquito nets are provided, but there were so many BIG bitey bugs, spiders, lizards and things by the end of it, we were scared to get out of bed!

Towards the end of our stay there was a huge rain storm in the night, which drove a million creatures into the hut - we lay there in the dark (no bedside lamp) listening to creatures buzz around and chirrup, hearing little thumps as larger creatures dropped off the roof onto the floor, feeling the mosquito net vibrate when things walked on it! After laying awake on the uncomfortable mattress all night, we decided to cut short our stay and flew back to HCMC a couple of days early so we could get a good nights sleep!

During the daytime, you couldn't ask for a more wonderful place to stay than BO, but only book to stay there if you are a brave person, up for roughing it in the jungle at night and you don't mind creepy crawlies!

  • Stayed: January 2013, travelled as a couple
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Thank SpaghettiSpaghetti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RegisREMY, Owner at Bo Resort, responded to this reviewResponded 6 March 2013

Dear valued guest,

Thank you for your constructive remarks. Those led us to investigate and find out that there was a nest bugs below the bungalow where you were. We are sorry that this happened to you and are pleased to see that you evaluated also all the positive sides.

Your remarks about the bottles of water and the opening hours of the bar are absolutely true. For the bar, our policy was to close with the last customer, so if you needed a little bit later, you could not find what you wanted. We might have to change that...
Also, regarding the mattress, it is kind of a debate here: some people, like me, prefer bedding a little bit firm to support the spine better. Some think it is too hard. We are thinking of a solution like adding an extra soft mattress on guest demand…

Considering the fact that you have been so nice here, that you have appreciated the place so much and that you have said it, (despite the inconveniences you mentioned), we would be pleased, if you come back, to grant you a discount on your accommodation bill.

Thank you again
Regis REMY

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84 - 90 of 269 reviews

Reviewed 20 February 2013

We checked in today and had booked this hotel as sth. better for Vietnam. 110USD... After 1 month Vietnam we know low budget and simple hotels. This is so outrageasly overpriced and made to look nicer on the net, I've rarely seen a deception like this.
It's max 30USD worth, open unsafe houses, shabby bathrooms, open roofs, unfriendly staff.
We tried to cancel, they lied to us that they would help and did nothing.
The booking agency called them and they could have just said yes to cancel but they evaded and lied.
Just a rip off.

Pictures will follow.

Regards
Martin

  • Stayed: February 2013
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4  Thank de_maddin_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RegisREMY, Owner at Bo Resort, responded to this reviewResponded 6 March 2013

Dear Martin,
Regis here (proud) owner of BO Resort.
I just got back from Europe where I attended my father's funerals (…thank you). This is to say that i had a valid reason not to be here.

Now i am looking at your case. My first feeling when i encounter someone angry like you (which is not very often fortunately), is to apply the saying: "The customer is always right". So, i was getting ready to give instructions for a refund, but now i see your review, where you pretty much trash us on the Internet, and i think you disqualify for a refund.

Also, i just learned (and you "forgot" to mention this), that you left early in the morning without paying your bills, like a th..f ( i am not authorized to write the word here, although you are allowed to say that we ripped you off). You caught our receptionist by surprise, saying that you needed your passports and you left surreptitiously. Did you mention this somewhere? We had to report you to the Police. Do not worry, it’s no big deal for you, except at the border if you try to come back to Vietnam…
So you definitively do not qualify for a refund.

Martin, we don't "rip-off" anybody: everything we do or claim is public, including our cancelation policy and your nasty remarks. When you book with a booking website, you should know where you are going to land. What if you came here and we would have said that we did not have a room for you? This is high season here and people have been waiting for your room.

You said that we deceive people with nice pictures. But if you look here, on TripAdvisor, you can see 59 pictures provided by travelers. Are we those travelers? Are you preparing some Photoshop pictures?

You are obviously not able to appreciate, unlike hundreds of our guests, the quiet place where we are, the gardens, the space between the bungalows, the beautiful sea, the lonely beach and the good food we have here. As you are in the small number of people in that case, and in order not to keep you angry, we would give you a refund, just so that you leave us alone in peace in our Paradise.
But the way you have behaved has led me to think that you do not deserve it. Sorry…
Regis REMY

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Reviewed 23 January 2013

Bo resort has a good location, and prices are reasonnable compare to other resorts on phu quoc island.
But the resort is a bit old, bed are a bit old (not so confortable) the room are simple, you car hear the noise of cows and other animals and insect during the night.
The food is good but not enough quantity.
The good thing is that you can rent motobike to go and discover other places, other restaurants and nice beaches on the island.
I recommend the coco bar to have a drink, located on duong dong ( major town in phu quoc)

  • Stayed: January 2013, travelled as a couple
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Thank Triptester75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RegisREMY, Owner at Bo Resort, responded to this reviewResponded 7 March 2013

Merci pour vos remarques,
Even if it is not always what you want to read… :)

The Resort is 9 year old, so not so old, but Nature is very powerful here and it is a constant maintenance work to keep it in good shape and clean.
Regarding the noises during the night, most of people think it is not a big deal. Some, like you, would need an ‘adaptation’ time, usually one night is enough. A lot of people have traveled 2 or 3 weeks over Vietnam and sleep well after the sometimes noisy (to say the least) Vietnamese environment.

Thank you again, I had family affairs in Europe, but if one day you come back to Phu Quoc, please come see us. We will have a drink together and I will order more food for you.
Regis REMY

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Reviewed 16 January 2013

We stayed 5 nights to relax at the end of our trip through Vietnam.
This is probably one of the nicest place of Phu Qoc, away from the crowded places and with a beautiful beach and shallow water.
The location is perfect for visiting the North of the island and its desert beaches.
Also the food served at the beach restaurant is delicious and fairly-priced; their Thai Hot Pot is simply the best I had during our 1-month trip in Vietnam !

All would have been fine if we had paid no more than 50$ the bungalow…
But at USD. 98$ the beach front bungalow (the newest and more expensive 2-pax bungalow), there were many things that were just not acceptable, among which:
- basic furniture, no bedside table or lamp, noisy stand fan that stopped regularly until I fixed the plug, regular shower outflow blockage, etc.
- no warm water
- no water at all one day, without any information or apologize from the management
- no complimentary drinkable water or airport transfer unlike most neighboring resorts
- breakfast is insufficient and we had to pay extras every days
- bed sheets were not clean and smelling bad, hopefully they have been changed on request (but then I’ve been bitten by fleas or bed bugs)
- there were plastic garbage all around our bungalow…
and old beers and cups and cigarette butts around the beach deckchairs in the morning…
that’s a pity they do not better take care of this beautiful piece of paradise !
…it would not be a big deal to hire some staff to clean all these plastic garbage.
- and the worse of all for us has been when they sprayed pesticides all over our bungalow during our stay despite my disagreement;
I don’t accept to be imposed chemicals and pesticides when we normally use only natural insect repellent…
When we came back to the bungalow there were several big insects dying on our clothes and in our toilet bag !
This is just inadmissible and we will never return to BO Resort again, especially since we have compared with the neighboring resorts !

  • Stayed: January 2013, travelled as a couple
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Thank Bertrand K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RegisREMY, Owner at Bo Resort, responded to this reviewResponded 9 March 2013

What a disappointment for us too!
You had been sent by some guests who came here several times and became friends with us.

We will answer to your remarks in the most possible honest manner. Your friends might be chocked though when they see your review, maybe they will think it would have been more appropriate to talk to us and ask us for a change of room…

First, thank you for your positive remarks.
We put you in our newest bungalow, which is right on the beach, 10 meters away from the sea. For beach lovers…

OK, sorry about the fan, it should have been fixed before. No warm water? Yes, 3 bungalows out of 18 don’t have. The one by the sea, where you were, still does not have. But the sea water is at 28-30c, the water comes out of the shower at some 22-24c, so most of our guests don’t mind. When it is so important for our guests, we give them another room, but it rarely happens, for the reason explained here-above…

Regarding the water shortage, it happens, very rarely. We should have warned you, sorry. Bed sheets were not clean at your standard? You can always talk and/or pile them on the bed to show you want a change.
About the plastic bags and also wastes left by some guests on the beach, our gardeners clean everyday around 7am, so, as you were on the beach, it might happen that you see those wastes before they do.
Now you mentioned the spraying. I can agree with that. But on the beach, you have some ponds of water which attract the mosquitos. Once in a while, a company from Saigon is coming and sprays at all the humid points. This company is operating for ALL the hotels in Phu Quoc, including “the neighboring resorts” that you seem to know so well. Without that, you would have probably been the first one to complain about the mosquitos :) But I agree that they should have asked you first if we could do it…

OK, I understand that you have been disappointed with your experience at BO, but I think that, unless all the rooms were occupied, we could have accommodated you in another room, more suitable to your needs.
I am sorry you have decided not to come back here. If you change your mind though, I will personally make sure that you will leave satisfied, like the friends who had sent you here.

Best regards
Regis

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Reviewed 14 January 2013

Don't go here if you're looking for action and fun. There are only a few places to stay on Ong Lang beach, so you will probably be locked to the place you stay. But after a couple of day's biking the Mekong delta some rest was welcoming. And we didn't regret our choice for Bo Resort. The restaurant and bar are on the beach and the food and drinks are great. The bungalows are nice, clean and the beds are good. The bungalows are all up the hill in the forrest so in the night you can enjoy the forrest sounds. Don't always expect hot water since it's solar powered.
The service can be a little tighter, but that's just an advice to the staff.
Since it's secluded they charge higher prices (for bungalow and food). In my opinion too high, but we knew that before we booked.

  • Stayed: January 2013, travelled as a couple
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1  Thank Rolandinho2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RegisREMY, Owner at Bo Resort, responded to this reviewResponded 29 April 2013

Dear Rolandinho,

Thank you for the nice comments. We obviously like when our work and dedication are recognized. About the prices a little higher (maybe), we go every day to the market to buy fresh, as we don’t have freezers. Being farther from the town induces more transport and storage costs. If a restaurant misses an item in town, no big deal, they can go and buy it in a wink, not us and we need to plan more and store more…

Thank you again.
Regis

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Reviewed 11 January 2013 via mobile

Stayed one night after having tried other places. Were positively surprised by attentive service and beautiful beach. Not yet destroyed by mass tourism. Large, beautiful family bungalow

Deputy mgr Constantin was very helpful with all our needs, again, beyond expectations

  • Stayed: January 2013
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1  Thank Frafranz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RegisREMY, Owner at Bo Resort, responded to this reviewResponded 29 April 2013

Dear Frafranz,

Thank you for taking the time to express your satisfaction, specially after having tried other places. This, and the high number of reviews you wrote, make your comments even more credible.
We hope to see you again in the future and wish you the very best !

Regis

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Reviewed 30 December 2012

We arrived after a even longer drive from the new Phu Quoc Airport. We passed all kinds of super luxury resorts in Duong Dong, and were wondering what it would be like to be on Ong Lang instead of Long Beach. We had a simple but very clean bungalow perched on the hill, and it felt like we were in the middle of the jungle. The restaurant is delicious, and the young staff is going out of their way to make your stay as enjoyable as possible. Marie and Regis are delightful, and so is their little puppy who became my avatar :)
Bo Resort was for us a paradise, away from it all, loved the simplicity, the beauty, the food at the restaurant, the friendly atmosphere, dinner at night with candles, we hope to return some day...
The only annoyance, was the motors of the fishing boats at night, but it is part of life over there. And, maybe Marie and Regis could have bicycles for guests who want to explore a little bit.

Room Tip: Our bungalow I think was "standard". Deluxe might be better as they are on the beach, but...
See more room tips
  • Stayed: December 2012, travelled with friends
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1  Thank marhab21_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RegisREMY, Owner at Bo Resort, responded to this reviewResponded 29 April 2013

Hello there,

As I have already said, when a senior reviewer and experienced traveler says something, you have to listen! ... And I am obviously happy to read this review.

We are located in the North-West, on the quiet portion of the island, away from the “Costa Brava” style development of the center of the island.
Sometimes I am wondering why we have up and down reviews. I think the answer is: you are romantic or not. You obviously are and I always say that romance is the champagne of life…

Please, come back when you can! we will be pleased to welcome you again.
Regis

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Additional Information about Bo Resort

Address: Ong Lang Bay, Phu Quoc Island, Vietnam
Region: Vietnam > Kien Giang Province > Phu Quoc Island
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #9 of 218 Speciality Lodging in Phu Quoc Island
Price Range: £37 - £99 (Based on Average Rates for a Standard Room)
Number of rooms: 18
Official Description (provided by the hotel):
Quiet and secluded, Bo Resort embraces an eco-lodge concept. There are no televisions or air conditioning and hot water is provided by solar panels. Eighteen simple thatched bungalows, situated in the middle of a tropical garden and set on a hill, offer views of the sea. Bathrooms embody a tropical and open-air style. All bungalows are at least 30-feet apart, ensuring guests absolute privacy. You won’t even see your neighbors from your private balcony. Each bungalow has open windows, ceiling fan and mosquito nets. Guests seeking simple living and relaxation will find Bo Resort the perfect place to stay. The beach at Bo Resort is quiet and sandy and swimming is ideal for families. Other options include boat trips or motorbike rides around the island. The resort provides kayaks and snorkeling gear as well. Guests can also enjoy the most spectacular sunsets in Vietnam from the Beach Bar while sipping delicious cocktails or having a tasty Vietnamese or Western food dinner. ... more   less 
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Also Known As:
Bo Hotel Phu Quoc Island

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