These guys had to have given themselves 4 stars because no one else would unless paid off. Let's start with positives. The location is good. About 10 minutes walking from the market area which is great. Get all the access to fresh seafood whenever. The beach itself was nice as well. Unfortunately that's all the positives.
First off we booked 4 villa suites for the ocean view. When we arrived they said they only had one available and that we would have to stay in the chalets instead. No big deal except they still wanted to charge us the villa price. Are you kidding me? Next we tried to do some laundry and the form specifically said get clothes in by 10 am then you get them back by 6 pm that day. It took them 2 days and by then we were checking out and constantly calling for our clothes. They came 10 minutes before we had to meet the bus driver and leave and the clothes were still a little damp. They had probably just started washing them that morning.
The morning breakfast at Neptune was ordinary at best with limited choices. The food wasn't very good. We did do the massage at the resort and that was excellent. The rooms weren't very clean and the shower doors were wouldn't close shut so water leaked. Checkout was also a complete hassle as they miscalculated laundry charges and also claimed there was a mini bar charge. Terrible communication in the front desk. Phu Quoc is fun but stay away from this place. There are probably better choices out there.
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- Also Known As:
- Sasco Blue Lagoon Hotel Phu Quoc Island