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“An adobe in the forest..”

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Dhensa Boutique Resort
Ranked #2 of 4 Hotels in Punakha
Certificate of Excellence
New Delhi
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“An adobe in the forest..”
Reviewed 15 July 2014

If you want that feeling of being in the middle of nowhere, this is the place you are looking for. I liked the look and feel of the place, though a lot needs to be done. The staff thoygh courteous, needs to learn to be service oriented. The food calls for a lot more innovation and spread. Enjoy the view and relax while you are there. Best thing - free minibar!

Room Tip: Definitely ask for a kings size bed if you are a couple, they are limited.
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Stayed June 2014, travelled with family
Helpful?
2 Thank vidhugoyal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederic P, General Manager at Dhensa Boutique Resort, responded to this review, 23 November 2014
Dear Roxie

In the last fortnight we have received several insights from guests on how much they have enjoyed Dhensa. Thank you for the feedback as they will be an impetus for us to continue to endeavour on our beliefs and values to bring an enriching experience of simple luxury to all.

warmest regards

Frederic Perez
General Manager, Dhensa Boutique Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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150 reviews from our community

Traveller rating
    91
    41
    10
    7
    1
See reviews for
47
44
11
6
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Dubai, United Arab Emirates
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 July 2014

In the middle of mountains covered with pine wood trees we end up in this luxurious resort.. Given that the resort is only 8-9 months old, it is equipped with ultra-modern fittings and all the rooms have scenic views overlooking the pint trees and river - a treat to the eyes.. You must look to spend quality time in the balcony (having good sit-out areas).. With regards to the room preference - look out for rooms on the first level as they would have a better view..

Summary: A must-stay resort and worth the rack-rate!

Pros:
1. Spacious rooms
2. Well spaced out wash-room (including big bath tub and a rain-shower area
3. All the items in the refrigerator were complimentary - quite unique.
4. Prompt and exceptional service quality
5. Good quality and clear channels (thankfully at time of FIFA WC 2014) - which is rear in Bhutan
6. Lush and green surroundings
7. Multi-sockets comes as standard fitting

Cons:
1. Bumpy ride to reach the resort
2. Too much walk to reach the rooms (only applicable for the oldies or the ones who do not prefer to walk much on vacations)
3. Limited options for breakfast

Room Tip: The construction of the resort offers rooms on two levels - ground and first.. Look out for rooms on...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ankituppal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaljitSekhon, General Manager at Dhensa Boutique Resort, responded to this review, 23 July 2014
Dear ankituppal

Thank you very much for your kind feedback on Dhensa.

It is great to know that we are 'wow-ing' our guests when they stay with us. We strive to do this every time and it is great to know that our service is being valued. Such feedback truly serves as encouragement and it is vital for the staff to know when they are getting things right and how it is being perceived. Your comments have truly put a smile on our faces.

As for the breakfast, we have amended our offerings to match your other comments on Dhensa and for that, I would like to thank you.

Should you visit Punakha again, do keep us in mind and allow us the opportunity to make your stay a truly memorable one.

Please accept mine and the staff of Dhensa's warmest regards.

Baljit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 14 June 2014

This hotel is located high above the Punakha valley with a fantastic view. The hotel is well furnished and absolutely new. All rooms have balconies. However, the lobby, rooms, spa, restaurant, parking area are all on different levels (one should be prepared to climb up and down stairs as there is no automated solution). The food quality is a bit erratic, some of the dishes are very good but some just okay. One should try to go for an early breakfast or a cup of tea and sit outside the restaurant on the deck for a lovely experience.
The service is still settling down and if guests have any issues they should take them up with Baljit Singh, the GM who resides on the premises and is making a great effort to make the hotel a success (I did that and found him very responsive). My sense is that the hotel should settle down over a period of time and if one is fine with the structural issue of different levels it is a place worth going to. The nunnery, about 15 minutes walk uphill is a delight to visit and an added attraction. The hotel provides a free mini bar in the room and free wi fi connectivity which are good attempts to mitigate the structural issue of multiple levels.

Room Tip: Choose a mid valley view room. If you have a problem with climbing stairs check with management for...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Piyush975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaljitSekhon, General Manager at Dhensa Boutique Resort, responded to this review, 23 July 2014
Dear Piyush975

Greetings from Dhensa.

Thank you for your kind feedback. I remember you well sir and the discussion that we had. Please note that it was most valuable and it served to help train and improve our service to all our guests. I truly appreciate the pointers and viewpoints that you offered.Its moments like the one we shared that really spur us towards excellence.

Thank you so much and i do hope that our paths will cross again in the near future. Please accept my thanks and warmest regards.

Baljit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 14 June 2014

Dhensa is newly opened hotel almost 7-8 months ago.Hotel is located on mountains and offers spectacular views.The backdrop of mountains were stunning and it was absolute calmness sitting outside your room in the balcony, breathing in nature.

The rooms are very spacious equipped with modern amenities. Their is good connectivity of free wifi in rooms and they offers free usage of mini bar which is very rare.

We stayed only for a day but surely this property was a place where one can spend 2-3 days and enjoy the peace,fresh air and calmness of Bhutan

Food was good but we were not happy on the variety of food offered in Breakfast.We travelled with makemytrip and I am not sure if the menu was restricted or what.But I personally feel breakfast should have options of eggs and bread as you can't expect anyone to eat chana dal in breakfast with plain paratha.this was one drawback and I think management should look into it as it adds bitterness to the overall experience.

Room Tip: Choose the room at M level.We stayed in room no 11 and it offers magnificent views from room balconi...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank PMmalhotra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
50 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 7 June 2014 via mobile

One of the best locations. Try and get rooms at M Level. Fantastic views fron these huge rooms. Free mini bar is helpful since every where you need to climb steps. Warning..not a place for people with bad knees. A place where you come and relax. Staff cordial. Some policies are odd. For example break fast has eggs on it but if you ordrr ommlette it is charged! No buffet even for breakfast and hence lot of things get added to your bill unnecesssrily. Feeling you get is that they are there to loot you. Food is average. We ordered a prawns dish and sent it back as it was too salty. They still charged it and the chef did not bother to come out. Spa very expensive. Too many mosquitoes and flies. Carry mosquoto repellants. Interior designing is superb. General manager was on rounds and terrified the staff but he needs to be more hands on with the guests. Great potential to be a great resort.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Shreedhar A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaljitSekhon, General Manager at Dhensa Boutique Resort, responded to this review, 23 July 2014
Dear Shreedhar A.

Thank you for your feedback on our resort.

First off, I would like to apologise for any misgivings you have about Dhensa. It is truly not our intention to have any of our guests feel that way I apologise for the lapses that led to your comments about the breakfast issues and at the same time would like to thank you for highlighting it to us.

The hotel is relatively new and we do recognise that our efforts may miss the mark once in awhile. Therefore, the training is constant in an attempt to mitigate these lapses. Unfortunately, we were not able to catch yours in time and for that I apologise. It has however been noted and the issues mentioned have been addressed and rectified.

As for the spa prices, we had already gone through a price reduction and we will be reviewing our offerings based on your comments.

You have pointed out very clear areas where we will assess ourselves. In ending, I would like to thank you for recognising that we have the potential to be a great resort and we have since doubled our efforts towards achieving this goal. It is guests like yourself that make us want to pick ourselves up and improve our standards and offerings to all our guests.

Regards

Baljit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 June 2014 via mobile

Lovely view and well done up place . People are very friendly and are very cooperative the best part is the internet . Library has stock of some lovely books depicting Bhutan culture and also my favourite apple desk top . The very view from the hotel is enchanting . Thank you Dhensa team once again .

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Shrrrya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaljitSekhon, General Manager at Dhensa Boutique Resort, responded to this review, 23 July 2014
Dear Shrrrya

Thank you for your very kind comments about Dhensa. Its nice to know that we are getting things right and comments like yours spur us to improve ourselves further.

As we are less than a year old, we need as many pointers from our guests as to what we are getting right and the areas where we need improvement. Your ratings has been a tremendous help to us.

Thank you for making Dhensa your preferred choice of stay while at Punakha and we look forward to receiving you here again when you next visit Bhutan.

Yours sincerely

Baljit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 31 May 2014

Dhensa is a brand new hotel ... barely few months since inauguration. It is an awesome property with very contemporary elegance. The staff were extremely nice & efficient. Rooms are awesome - especially the balconies with great view. A free Mini-Bar is a new concept (unfortunately, I realised it only now after reading some other reviews).


Regards.
Subramanian Ayyar

Room Tip: Some rooms have the river view - others face the valley - specifically ask for river facing rooms to...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ManiAyyar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baljit S, General Manager at Dhensa Boutique Resort, responded to this review, 1 June 2014
Dear Mr Ayyar

Thank you so much for your kind feedback. It was a pleasure to have been of service to you and I am glad to know you enjoyed your stay here.

Should you ever decide to come to Bhutan again, we would be thrilled to have you with us again.

Regards

Baljit Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dhensa Boutique Resort

Property: Dhensa Boutique Resort
Address: Wolakha, Punakha 13001, Bhutan
Phone Number:
Region: Bhutan > Punakha District > Punakha
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
Ranked #2 of 4 Hotels in Punakha
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Dhensa Boutique Resort 4*
Number of rooms: 24
Official Description (provided by the hotel):
The 24-suite luxury boutique resort, set in the Punakha Valley, comprises of a dining room, a reading lounge, Spa Cottage and a series of resort experiences that promise to unveil the very best of Bhutan to guests. ... more   less 
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