We arrived on Thursday afternoon and everything went fantastically well during our stay. Adam, Lisa, and Jessica were superb, always asking what else they could do for us. Adam helped me run a copy of the eulogy as I had to make several changes. Breakfast had excellent choices and Jessica was always available and helped us out. There was some noise during the night but isn't that typical of hotels? And we were right by the elevator door on the third floor.
BUT... when I got home I went to check my credit card charges and there were two charges from HI. First one was the total bill we had PRE PAID and was posted one day before we arrived. We expected this charge. We then saw a charge for $144.64. I promptly called the HI in NM and asked for a clarification. First of all I had a difficult time understanding Melisa. Then she said there was the $50 temporary charge for room check. I understood that. I then asked her why there was two $94.64 charges. She could not answer. I asked for the Manager and was told the Josie would call me the following day. I said I would not sleep well - so Melisa promised me Josie would call. She did and we clarified that there was a mistake in the billing. On Monday morning the billing was corrected.
I was asked to do an internal review for HI and filled out the whole form and then was told that they could not accept what I had submitted. NEVER AGAIN will I do a review for them.
- Official Description (provided by the hotel):
- Come experience the Holiday Inn Express Bernalillo Hotel, conveniently located at I-25 and Hwy 550 (Placitas/Bernalillo Exit 242) between Santa Fe and Albuquerque! Our astounding property is centrally located to the New Mexico Soccer Complex, Balloon Fiesta Park, Bernalillo Wine Festival Grounds, Santa Ana Golf Course and Star Casino, Sandia Casino, San Felipe Hollywood Hills Racetrack and Casino, Coronado State Monument, Sandia Peak Tramway, and many restaurants within 1 mile of the hotel ranging from fast food to fine dining. The Holiday Inn Express Bernalillo offers 70 Spacious Guestrooms that include Kings, Double Queens, and King Suite Rooms that offer in-room microwaves, refrigerators, and sofa-sleepers. Special in-room amenities include 27-inch flat screen color TV s, 2-line telephones, free high speed internet, Voice Mail, Coffeemaker, Iron with Board, and Free Local Calls. The Holiday Inn Express Bernalillo also features a complimentary Deluxe Smart Start Continental Breakfast, Indoor Heated Pool and Hot Tub, Exercise Facility, and Free U.S.A. Today Paper in the morning. BUSINESS: Intel and Honeywell HOSPITALS: Lovelace / Sandia, UNM, PresbyterianSCHOOLS: Bernalillo High School, University of New Mexico, TVI So come stay with us at the Holiday Inn Express Bernalillo and Enjoy our friendly and relaxing Southwestern Culture! ... more less
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- Also Known As:
- Holiday Inn Express Bernalillo Hotel Bernalillo
- Holiday Inn Bernalillo