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“lovely”

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The Lodge Resort and Spa
Ranked #3 of 6 Hotels in Cloudcroft
Colorado
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“lovely”
Reviewed 23 May 2014

Beautifully decorated with antiques, and equipped with the legend of its ghost "Rebecca", the Lodge is a relaxing place. They gave us an upgrade in the retreat suites, a sweet treat for us. After our 1 night there, we wished we had booked a longer stay, but we needed to be on our way. Our "suite" was a several room abode complete with a quiet porch, small refrigerator, coffee maker, and sink in the "living room" that also had a gas fireplace. The bedroom had a large canopy bed. And outside our door was a common area that had a small kitchen area and entertainment space, likely used for groups staying together (for retreats, I suppose). It was a short walk up to the main hotel where we could wander the halls looking at old photos and learn the history of Cloudcroft and the origins of the lodge. Although it could have used a bit of a facelift with furnishings and finishings, the comfortableness outweighed any of that. We had a jacuzzi in the bathroom, which we enjoyed, and double sinks (something I rarely see in hotel rooms), everything was in fine working order, and, altogether, we had a wonderful and relaxing stay at the Lodge.

Room Tip: not sure why we received an upgrade, perhaps they were just overbooked in the regular rooms and we g...
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  • Stayed May 2014, travelled on business
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Helpful?
Thank MinersView
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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294 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (85)
Date | Rating
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English first
Albuquerque, New Mexico
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 May 2014

Enjoyed lunch at 9000 feet in the Lodge's Rebecca dining room. The ambiance of an earlier time was relaxing after a long drive. Be sure to end your meal with the cherry cobbler, vanilla ice cream and coffee!

Room Tip: Enjoyed lunch at Rebecca's and plan to stay at the Lodge in the future.
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  • Stayed May 2014, travelled with family
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Helpful?
1 Thank Sharonnm2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alto, New Mexico
Level Contributor
126 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 11 May 2014 via mobile

We first stayed at the Lodge back in 1976, long before it's first renovation. It was quite sparse at that time. Now it is a very accomplished facility with a Victorian flair. Our first room of our one night stay on the Saturday night before Mothers Day was room 115, a very nicely appointed room with a king bed. However, at midnight we had to request a transfer due to mechanical noises in either, the ceilings, walls or hallways. The staff agreed that there was a problem and transferred us to room 105 which was a very nice two room suite with antiques and a jacuzzi tub. We certainly appreciated their prompt attention to our problem. Such is the nature of old hotels - sometimes mechanical issues appear without warning.

The Mothers Day buffet was absolutely spectacular with ice sculptures and a wide variety of fine foods. We had a table with a great view of the mountains.

We have travelled all over the world and believe that the staff, food and accommodations measure up to some of the nicest places where we have stayed.

Stayed May 2014, travelled as a couple
Helpful?
2 Thank Philip B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
El Paso, Texas
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 May 2014

This is the second time we stay in the Lodge and Spa, checking time is after 4 p.m. I try to checking a little early because we had a 3pm appointment at the spa, unfortunately we were not able to do so. The Spa was incredible had a 90 min couples massage James and Robin are wonderful, caring, and professional, then we checked-in, the room was big and had a nice balcony but it was so windy and cold we were not able to enjoy it. Had reservation for dinner their food is really good, just the lettuce for the Caesar salad was old and brownish, the entry was good and dessert better. The service was great specially from the assistant waiter James, a young man with a great smile doing an excellent job making us feel important and confortable. We had reservations for breakfast but we were NOT advise that breakfast was served from 8 am to 10 am so we did not make it on time we got there at 9:55 am. The only thing that I really did not liked was some extra charges in my final bill on Sunday morning when we checked-out, like a gratuity charge for $50+ and another $20 from something else?? The front desk Lady Marty, was not able to tell me why and she said "I will email you tomorrow Monday when the accountant sees your account, well is been a week already and she never send me the promised email!! the account was fixed eventually during the week but I never received an explanation on those extra charges. The town is very small so there is really nothing to do.

Room Tip: Try the Spa for sure
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  • Stayed April 2014, travelled as a couple
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Helpful?
Thank SM_and_love
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albuquerque, New Mexico
Level Contributor
88 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 1 April 2014

My husband and I were scheduled to stay for two nights but cut our stay short after one night. While it's an historic property, the rooms need a bit of updating. The rooms are small, which is to be expected in an historic property, but the bed was very uncomfortable, likely past its prime. The bed was too soft, the pillows flat, and the sheets threadbare. The bathroom was reasonable in its size, but the shower head was too low. I am 5'4" and I had to bend my knees to get under the shower head. All in all, had we paid less than $95 a night for a queen room, we might have stayed another night but we paid over $100 and didn't feel like it was worth that rate.

I do have to give the property kudos for its staff. They were all very welcoming, helpful, and responsive to requests. However, there is only so much they can do to sell a property that needs some attention to details to ensure the comfort of its guests.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank C c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chrystal W, Guest Relations Manager at The Lodge Resort and Spa, responded to this review, 28 April 2014
Thank you for taking time to share your experience. We welcome you to contact us directly so we can address specific room issue. You kind words regarding staff are greatly appreciated and will be passed along.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
El Paso, Texas
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 30 March 2014

I just love this place. It is as if you are going back in time. The ghost, Rebecca, invites you to dine with her in her dining room with fantastic food. I am not a dessert person but don't miss the cherry cobbler with vanilla ice cream. The Lodge is such a serene and peaceful place. There is golfing, the beautiful forest and the wonderful mountain air. You won't want to leave.

Room Tip: I think that all of the rooms must be great.
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  • Stayed March 2014, travelled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JamieKaye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chrystal W, Guest Relations Manager at The Lodge Resort and Spa, responded to this review, 28 April 2014
Rebecca’s cobblers are a constant temptation! They are so yummy. Thank You for taking the time to share your opinions of The Lodge. They are wonderful and we are grateful. Hopefully we have a chance to serve you cobbler in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 March 2014

This is a beautiful and unique part of New Mexico, and like other recent reviewers our family wanted to love this place. And surely, this was once a wonderful destination, but it feels old and tired now -- our room was overcrowded with large furniture and very dated decor, our meal was fine but with awkward service and little attention (see Renee T's review, which rings true), and Cloudcroft itself -- the town -- feels fragile and barely hanging on, with (for example) a grocery store that closed two years ago and only the local gas station store filling in for basic supplies. The hotel staff at the registration desk have been lovely and are working hard, we know. Believe me, we root for the town and lodge's return, and we are here to support that; but the honest truth is that this is not a great destination right now for the price charged at the lodge, the highest we've paid yet in New Mexico. Your dollars go much farther in other parts of New Mexico, in other words, and for better food and accommodations.

Stayed March 2014, travelled with family
Helpful?
1 Thank RMG85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chrystal W, Guest Relations Manager at The Lodge Resort and Spa, responded to this review, 28 April 2014
Your feedback is important. Thank you for taking the time to share your opinions. We welcome you to contact The Lodge directly if you have specific input that will help us improve. Hopefully we have an opportunity to serve you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Lodge Resort and Spa

Property: The Lodge Resort and Spa
Address: 601 Corona Place, Cloudcroft, NM 88317
Region: United States > New Mexico > Cloudcroft
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Cloudcroft
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Lodge Resort and Spa 3*
Number of rooms: 59
Official Description (provided by the hotel):
Historic resort that combines luxury with rustic charm, and contains an excellent restaurant. ... more   less 
Also Known As:
The Hotel Cloudcroft

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