We've heard about The Lodge in Cloudcroft for years and were excited about our planned 2 day stay. We stayed during the off-peek to get a rate below $150. Upon arriving we were checked in by an overworked stressed-out clerk at the front desk. There was no loading/unloading area at the front of the hotel, only handicapped parking so we parked down the hill and hiked up the hill, up the stone steps to the entrance. We were assigned a room on the 2nd floor. We went to view our room before unloading our suitcases. The steps to the room were numerous as well as littered with refuse from days of travelers. We got to our room and immediately realized we needed to consolidate our luggage to fit in the room. The room was so tiny my husband and I had to navigate in single file to move about. There was a tiny closet (about 2.5 feet wide) with a few hangers. There was a narrow dresser and about 2 ft clearance around the queen bed. The bathroom was tiny, with no counter space at all, a small pedestal sink and a very tiny moldy shower with an inadequate shower head. The window appeared to be operational but it was extremely hard to open. Once opened it took us both to get it closed. The walls were bubbled with old water damage. There were cobwebs in the higher parts of the ceiling.
When we entered the small lobby was completely occupied with people reading and lounging. The reason for this became apparent once we saw our room There is no place to sit, no place to set up a laptop, no deck, no place to relax in the room.
We spent as little time as possible in our room. We were really disappointed in The Lodge and feel it is living off a long expired reputation.
- Official Description (provided by the hotel):
- Historic resort that combines luxury with rustic charm, and contains an excellent restaurant. ... more less
- Reservation Options:
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- Also Known As:
- The Hotel Cloudcroft