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“quaint, but dated”

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The Lodge Resort and Spa
Ranked #3 of 6 Hotels in Cloudcroft
Level 3 Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“quaint, but dated”
Reviewed 18 August 2014

Let me start out with the positive: the staff are extremely friendly and helpful, the room was clean, and the hotel has a nice "antique" charm. Now the negative: the rooms are tiny, and the sofa bed in our room was damaged in a way that made it uncomfortable to sleep on. We tried the in-hotel restaurant, Rebecca's, for breakfast one morning and I was a little disappointed. It wasn't crowded, but the service was slow and the coffee was terrible. I'm a little torn about leaving this review since the staff really are nice people, but there's only so much they can do.

  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Jay H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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301 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • French first
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English first
Las Cruces, New Mexico
Level 4 Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 10 August 2014

We've heard about The Lodge in Cloudcroft for years and were excited about our planned 2 day stay. We stayed during the off-peek to get a rate below $150. Upon arriving we were checked in by an overworked stressed-out clerk at the front desk. There was no loading/unloading area at the front of the hotel, only handicapped parking so we parked down the hill and hiked up the hill, up the stone steps to the entrance. We were assigned a room on the 2nd floor. We went to view our room before unloading our suitcases. The steps to the room were numerous as well as littered with refuse from days of travelers. We got to our room and immediately realized we needed to consolidate our luggage to fit in the room. The room was so tiny my husband and I had to navigate in single file to move about. There was a tiny closet (about 2.5 feet wide) with a few hangers. There was a narrow dresser and about 2 ft clearance around the queen bed. The bathroom was tiny, with no counter space at all, a small pedestal sink and a very tiny moldy shower with an inadequate shower head. The window appeared to be operational but it was extremely hard to open. Once opened it took us both to get it closed. The walls were bubbled with old water damage. There were cobwebs in the higher parts of the ceiling.

When we entered the small lobby was completely occupied with people reading and lounging. The reason for this became apparent once we saw our room There is no place to sit, no place to set up a laptop, no deck, no place to relax in the room.

We spent as little time as possible in our room. We were really disappointed in The Lodge and feel it is living off a long expired reputation.

Room Tip: We were told by a person we met in a restaurant that there is a new building built with large and mo...
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  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
4 Thank BethinLasCruces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Worth, Texas
Level 5 Contributor
78 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 31 July 2014

This property heartens back to a more genteel time. The property is grand and beautiful. It is situated in a great place in Cloudcroft. Just a short distance from the village. The room we had was appointed in a relatively "fussy" style (think, teddy bear on the bed). It was a small room, but had all the necessary items: in room coffee, hair dryer, tv, etc.

The bathroom was a bit dated and run down. But you go to Cloudcroft for the outdoors, not to sit in a room and watch tv.

The restaurant staff was efficient, but the menu and service lacked a bit of sophistication.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Talljoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Temple, Texas
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 July 2014

We stayed at The Lodge this week and found The Lodge to be very comfortable and relaxing. Our two children, ages 10 and 7, enjoyed playing chess in the game room and we all enjoyed going to the tower to see the surrounding areas. We ate in Rebecca's for breakfast and dinner and both meals were very good. Every area we went to in The Lodge had wi-fi. We did not swim in the pool, but walked around and found every area to be just like "grandma's house". We felt at home at The Lodge and we look forward to returning.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank karenbryan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
El Paso
Level 6 Contributor
112 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 22 July 2014

It smells so good outside. There is a beautiful little 9 hole golf course . Lots of trees and it is at the top of the mountain. It could be a little hard to breathe for flatlanders. The scenery is beautiful with a fish pond and wonderful views. The rooms are all furnished in antiques and each one is unique. There are different sizes and shapes. We had a dormer room in the tower. Rebeccas' the restaurant is totally wonderful. We always eat here when we drive through Cloudcroft. It has a great view and wonderful southwestern specialties. There are specials most evenings. There is also a very beautiful bar made of mahogany. Our room was very comfortable and a good view from our window. Also a nice outdoor heated pool.

Room Tip: they are all different
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  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank tequila777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahwatukee, Arizona, United States
Level 6 Contributor
400 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
Reviewed 21 July 2014

Four months ago I never heard of the Lodge Resort & Spa let alone Cloudcroft, New Mexico, where the lodge has been since 1899. While searching for possible stays in southern New Mexico we came across the Lodge. We are very glad that we did.

The lodge was built by the former Alamogordo & Sacramento Railway and it quickly became a mountain get-away for visitors from much warmer climates. At 9,000 feet it is a nice change from the summer heat of Phoenix which is an easy 7 hour drive away. The original lodge burnt down in 1909 but was quickly replaced by 1911.

When we drove up to the lodge and viewed the outside, we knew that our two day stay would be fun. The lobby area with its large stone fireplace was inviting and I would suspect on a cold winter’s day that it would be the place to sit and read.

The guest rooms were well appointed and comfortable. We especially appreciated that the wireless worked well in this old building. The Lodge also has “The Spirit of the Mountain Spa” which my wife, following her 90 minute rejuvenating massage by a lady from Spain, claimed to be excellent. It must have been because she simply floated back to our room after the massage.

The Lodge Golf course is a 9-hole course and said to be one of the highest in the world. Although I don’t play golf I did find the altitude a little challenging at first with a little nausea and headaches, which quickly subsided with drinking tons of water! The Lodge also has a small heated swimming pool.

The signature restaurant of the Lodge is Rebecca’s. The food was excellent and most certainly considered the best restaurant in this town of 700. The view from the restaurant is beautiful. I only wished that the windows were cleaner. Perhaps it is my Dutch ancestry, but I like spotlessly clean windows and the windows in both the restaurant needed a little Windex.

A stay could be challenging for the elderly and handicapped. There is no ramp at the entrance, so luggage must be carried up the steps. There is also no elevator, so if one is staying on the top floor pack light, because you will have a few steps to climb with your bags!

A final note is that the Lodge requires full payment at the time of booking. While there is a charge for cancelling a number of days before the reservation, this could be challenging for those that need to alter their travel plans at a moments notice.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank Robert V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, TX
Level 4 Contributor
34 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 20 July 2014 via mobile

The current Lodge (rebuilt in 1911) is an over 100 year old grande dame that's hanging in there despite the years of wear and tear dulling her former glory. A complete facelift isn't required - just a general makeover might do the trick. Location is still superb - at 9200' The Lodge commands a near Alpine vista. Pool, hot tub, beautiful golf course, Spa, gift shop, spiffy restaurant, bar - lots going on. Too bad it all feels so "1979" - which seems like the last time anyone lifted a paintbrush or bought a new bedspread. The food I ate there during my 3 day stay was quite good - but service is terrible, waits are long, staff is brusque. The Bar was managed by a rude and disorganized gentleman who seemed in a perpetual dither. (Would've helped greatly I imagine if The Hotel had provided him even one bar back, however.) My room was lackluster, dirty windows, shabby bedspread, carpet needed a good shampooing - overall benign neglect ("clean it quick, get the next guest in"). One goes to Cloudcroft in the summer for the cool, bracing mountain air, miles of hiking trails and still unspoiled nature. As long as you're not expecting a Ritz Carlton (think second hand National Park Lodge) you'll be fine. Enjoy the view!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SanAntonioBill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Lodge Resort and Spa

Property: The Lodge Resort and Spa
Address: 601 Corona Place, Cloudcroft, NM 88317
Region: United States > New Mexico > Cloudcroft
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Cloudcroft
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Lodge Resort and Spa 3*
Number of rooms: 59
Official Description (provided by the hotel):
Historic resort that combines luxury with rustic charm, and contains an excellent restaurant. ... more   less 
Also Known As:
The Hotel Cloudcroft

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