I stayed at this establishment for 3 nights. Every day I left the do not disturb sign on my door as I did not want maid service. My final morning I wake up and begin getting ready to discover that many of personal items are missing including an expensive moisturizer, makeup, and lipstick. I thought I was crazy at first and started looking through everything. I then realized my MP3 player was gone. I searched the room top to bottom. When I checked out I told the front desk and they really didn't care they only said they would let the manager know. They didn't even ask me for a phone number for the manager to contact me or let me know if they somehow locate anything. They didn't even write down what happened nor what items I stated were missing. It made me feel that this must be a norm because there wasn't even a shocked reaction from the front desk. I guess the expectation is that I should pack up my suitcase every day and keep it in my vehicle as they are not responsible for stolen items. I will never stay here again. I am disgusted that I didn't even receive any empathy only apathy.
- Official Description (provided by the hotel):
- The Santa Claran Hotel is conveniently located North of Santa Fe and South of Toas in the heart of Northern New Mexico. The blend of Native American, Spanish and Mexican influences are featured in this newest hotel in the North of New Mexico. With its finely appointed atmosphere, quiet surroundings, majestic views and noted hospitality and service, the Santa Claran is the best value, within minutes of the historic, natural and spiritual attractions of the Santa Clara Region. ... more less
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