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“Restaurant is awesome”

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Santa Claran Hotel Casino
Ranked #1 of 5 Hotels in Espanola
Level 6 Contributor
363 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
“Restaurant is awesome”
Reviewed 17 April 2014

I haven't stayed in the hotel, but I have eaten at the casino restaurant. The food there is some of the best I have ever eaten. I had huevos rancheros for breakfast one morning, and it was an excellent meal. There was a lot of food on the plate and the price was very reasonable. I should have made two meals out of it, but everything tasted so good, I had to finish it all.

  • Stayed November 2013, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank Blaize S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan Carlos U, General Manager at Santa Claran Hotel Casino, responded to this review, 29 May 2014
Thank you for you latest review for the Santa Claran Hotel. I am so happy to learn that you enjoyed the meal at our restaurant. I will pass your compliments to the staff and management as well. Hope that next time you have time to stay and experience the hotel as well!
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180 reviews from our community

Traveller rating
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    19
    8
    8
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Albuquerque, New Mexico
Level 3 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 31 March 2014

We stayed at the hotel during the Women's State bowling tournament and were very impressed with the architecture, the decor, and the spacious rooms and bathrooms at this hotel. The beds were very comfortable and the staff was extremely helpful. It was very convenient to stay here, bowl, and do a little gambling. Highly recommend

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Abqdiesel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan Carlos U, General Manager at Santa Claran Hotel Casino, responded to this review, 3 April 2014
Ms. Abqdiesel

Thank you for your recent review of our property! I am so happy to learn that you had time to enjoy yout time while visiting and that you enjoy the decoration, the Casino and most important, the service! We take a lot of pride in the level of service we provide here at the Santa Claran.

Please let us know when you are in town and please come visit again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Muscatine, Iowa, United States
Level 5 Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 19 March 2014

We stayed Saturday night through Tuesday night. The hotel and room were very clean. We had a room on the 5th floor with a nice view of the snow capped mountains. It was quiet, comfortable and spacious. There was no bathtub but a large shower in which a 6' tall person can actually use without hitting your head or bending over to get wet.
The casino is in another wing of the building and does not share the hotel entrance. We did eat breakfast in the casino cafe one morning, it was good at a reasonable price and service was excellent. There are also other fast food or local restaurants nearby. We also noticed that security routinely patrolled the parking lot.
You can tell that management has put an emphasis on cleanliness and service, both greatly appreciated by this traveler, and I will return.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DanTrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan Carlos U, General Manager at Santa Claran Hotel Casino, responded to this review, 24 March 2014
Dear DanTrips

Thank you for taking the time to write a review of The Santa Claran Hotel Casino. I was so happy to read this on a Monday, you made my day! Thank you for your compliments to our accommodations. In fact our main focus is to provide the best possible service in a clean environment. We take a lot of pride in the level of service that we provide and in fact has been the factor that differentiate us from our competitors.

I hope I get to know you in person on your next trip to beautiful Española. Thank you again!
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El Paso, Texas
Level 4 Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 11 March 2014

Great place to stay. The price was excellent! Below $90 dollars for (2) queen size beds. Nicely styled. Exhilarating shower experience. Friendly, cheerful informative staff! Great nights sleep! Even won some money off of the $15.00 upfront players club credit. Ended up taking home $35 dollars, so no complaint's, family took home some money too! Had breakfast at the Hotel restaurant and the New Mexican red chili sauce served with my eggs was divine! A must order and try! Had no problem surfing the net with the complimentary Ethernet cable! Sorry for the late review. Have been busy taking care of ill family member with little or no time to log on.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Culturalist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan Carlos U, General Manager at Santa Claran Hotel Casino, responded to this review, 13 March 2014
Dear Culturalist

No need for apologies. We thank you for taking the time for giving us the present of your review. We are honored and faltered by it. I am Glad you like the Red Chili we offer at the restaurant but most happy to learn you experienced the Casino and were able to take home some money!

We look forward to welcoming you back in the near future!
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El Paso, Texas
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 March 2014 via mobile

Everything about this hotel was awesome. It was a great stay, comfortable stay. The room was clean & private. Couldn't hear the neighbors and our smoke free from was truly smoke free. Very enjoyable & restful.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cynthia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan Carlos U, General Manager at Santa Claran Hotel Casino, responded to this review, 13 March 2014
Dear Cynthia

Thank you for taking the time to write a review here. We do appreciate your comments and I am glad to learn the you were able to enjoy and rest during your stay. Here at the Santa Claran Hotel we are very proud of the level of service we provide and the level of comfort we do offer to our guests.

We look forward to welcoming you back to your second home here in Española in the near future.

Regards,

JCU
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carlsbad, New Mexico
Level 4 Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 26 February 2014

We stayed at the Santa Claran in early January 2014 and found the staff and facilities to be very good. The staff was quite welcoming and helpful even though things were quite busy at the time. We found the room to be well kept and very clean. Lack of wireless internet in the room was a bit of a problem since we had to use a network cable and had three folks with computers in our room. The hotel was very quiet during the night even though it is connected to a casino. Very good value for the money.

Room Tip: Upper floors seem to be quieter
See more room tips
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan Carlos U, General Manager at Santa Claran Hotel Casino, responded to this review, 28 February 2014
Dear Chris

Thank you for you review on the Santa Claran Hotel. I am glad you found the hotel quite charming and comfortable. We take a lot of pride on the level of service we provide to our guests, I am so happy to lean that we were able to achieve that with you. We are working with options to fix that WiFi situation and provide the service to the hotel rooms as well. Stay tune!!!

Once again, thank you for your feedback. We will be looking forward to see you soon.

Regards
JCU
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Corvallis, Oregon
Level 5 Contributor
95 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 25 February 2014

I stayed here while working in the Espanola area. The room was decorated nicely and the bed and shower were very good. The room, though, needs wireless internet and a work desk. I could not use my tablet or smartphone because there was no wireless (ethernet cables are available from the front desk).

The room needs a good work desk. There is a small table but it is not adequate for setting up a laptop and materials. I realize that many people do not stay at the Santa Claran on business, but I still recommend that the hotel develop some "executive" rooms designed for the business traveler.

Room Tip: Perhaps rooms close to the lobby pick up on the lobby wireless service?
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bullwalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan Carlos U, General Manager at Santa Claran Hotel Casino, responded to this review, 28 February 2014
Dear Bullwalk

Thank you for your review. I really appreciate your honest opinion and suggestions. We do take pride in hearing what guest are saying, for that reason I have to let you know that we are already working in developing an even more upscale floor for guest like you. We will have it ready most likely mid year so please give us the opportunity to impress you during your next visit to beautiful Española.

Feel free to contact me directly during your next visit, I would like to personally walk you through our demo room that will be ready mid March.

Regards,

JCU
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Santa Claran Hotel Casino

Property: Santa Claran Hotel Casino
Address: 460 N Riverside Dr, connected to Santa Claran Casino, Espanola, NM 87532
Phone Number:
Region: United States > New Mexico > Espanola
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Espanola
Price Range (Based on Average Rates): £
Hotel Class:3 star — Santa Claran Hotel Casino 3*
Number of rooms: 124
Official Description (provided by the hotel):
The Santa Claran Hotel is conveniently located North of Santa Fe and South of Toas in the heart of Northern New Mexico. The blend of Native American, Spanish and Mexican influences are featured in this newest hotel in the North of New Mexico. With its finely appointed atmosphere, quiet surroundings, majestic views and noted hospitality and service, the Santa Claran is the best value, within minutes of the historic, natural and spiritual attractions of the Santa Clara Region. ... more   less 
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